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It Helpdesk Assistant Jobs in Georgia

It Helpdesk - Internship
By Berkshire Hathaway GUARD Insurance Companies At , Wilkes-Barre, 18701
Experience with Microsoft Desktop Operating System & Productivity Suites
Setup/image employee desktop and laptops as part of upgrade migration strategy
Install Software/Hardware for Telephony platform migration
Responding to individual Help Desk requests for IT support issues
Using IT Help Desk Ticket system to document, prioritize, and track requests
Coordinate setup of new employee resources
It Helpdesk Associate Jobs
By Kiss Products At , Ellabell, Ga
Install MS office(365), windows 10,11 and manage account.
Manage IT inventory and purchase IT devices.
Other IT-related tasks given by a manager
Perform troubleshooting through diagnostic techniques for PC, Printers and related Devices
Install or replace PC, hardware, software, and mobile device
Maintain and monitor warehouse system and storage

Are you looking for an exciting opportunity to use your IT skills to help others? We are looking for an IT Helpdesk Assistant to join our team and provide technical support to our customers. You will be the first point of contact for customers seeking assistance with their IT issues. If you have a passion for technology and helping others, this could be the perfect job for you!

Overview The IT Helpdesk Assistant is responsible for providing technical assistance and support related to computer systems, hardware, or software. They respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions. Detailed Job Description The IT Helpdesk Assistant is responsible for providing technical assistance and support related to computer systems, hardware, or software. They respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions. They may also install, modify, and repair computer hardware and software. They may also provide technical support over the phone or via email. Job Skills Required
• Knowledge of computer systems, hardware, and software
• Ability to troubleshoot and diagnose technical problems
• Excellent customer service and communication skills
• Ability to work independently and as part of a team
• Knowledge of network systems and protocols
• Knowledge of operating systems and applications
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• Relevant certifications such as A+, Network+, or Microsoft Certified Professional
• Previous experience in a helpdesk or technical support role
Job Knowledge
• Knowledge of computer systems, hardware, and software
• Knowledge of network systems and protocols
• Knowledge of operating systems and applications
• Knowledge of customer service principles and practices
Job Experience
• Previous experience in a helpdesk or technical support role
• Experience troubleshooting and diagnosing technical problems
• Experience providing technical support over the phone or via email
Job Responsibilities
• Respond to queries and provide technical assistance and support
• Run diagnostic programs to isolate problems
• Install, modify, and repair computer hardware and software
• Provide technical support over the phone or via email
• Maintain records of daily data communication transactions, problems, and remedial actions taken
• Monitor and respond quickly and effectively to requests received through the IT helpdesk
• Follow up with clients to ensure their technical issues have been resolved