It Helpdesk Assistant Jobs in Indiana , Employment

Are you looking for an exciting opportunity to use your IT skills to help others? We are looking for an IT Helpdesk Assistant to join our team and provide technical support to our customers. You will be the first point of contact for customers seeking assistance with their IT issues. If you have a passion for technology and helping others, this could be the perfect job for you!

Overview The IT Helpdesk Assistant is responsible for providing technical assistance and support related to computer systems, hardware, or software. They respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions. Detailed Job Description The IT Helpdesk Assistant is responsible for providing technical assistance and support related to computer systems, hardware, or software. They respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions. They may also install, modify, and repair computer hardware and software. They may also provide technical support over the phone or via email. Job Skills Required

• Knowledge of computer systems, hardware, and software

• Ability to troubleshoot and diagnose technical problems

• Excellent customer service and communication skills

• Ability to work independently and as part of a team

• Knowledge of network systems and protocols

• Knowledge of operating systems and applications

Job Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field

• Relevant certifications such as A+, Network+, or Microsoft Certified Professional

• Previous experience in a helpdesk or technical support role

Job Knowledge

• Knowledge of computer systems, hardware, and software

• Knowledge of network systems and protocols

• Knowledge of operating systems and applications

• Knowledge of customer service principles and practices

Job Experience

• Previous experience in a helpdesk or technical support role

• Experience troubleshooting and diagnosing technical problems

• Experience providing technical support over the phone or via email

Job Responsibilities

• Respond to queries and provide technical assistance and support

• Run diagnostic programs to isolate problems

• Install, modify, and repair computer hardware and software

• Provide technical support over the phone or via email

• Maintain records of daily data communication transactions, problems, and remedial actions taken

• Monitor and respond quickly and effectively to requests received through the IT helpdesk

• Follow up with clients to ensure their technical issues have been resolved