It Support Technician- Travel

IT Support Technician

• This position requires an active Public Trust clearance***

The IT Support Tech provides appropriate communication to IT users and serves as a point of coordination for other IT groups and processes such as Incident Management, Service Request Fulfillment, Problem Management, and Change Management. Act as a contributor or member of a team for projects within a defined area of responsibility provide IT support in order to supplement the on-site IT resources. Perform a combination of routine, multiple and varying assignments under the general direction of the PM.
Compensation & Benefits:
Estimated Starting Salary Range for IT Support Technician: $30 - $35/hour
Pay commensurate with experience.
Full time benefits include Medical, Dental, Vision, 401K and other possible benefits as provided. Benefits are subject to change with or without notice.
IT Support Technician Responsibilities Include:

• Coordinate with designated government Point(s) of Contact (POC), (ex. Hand Receipt Holders/Logistics), to ensure hardware, inventory, and tracking is appropriately accounted for.
• Troubleshoot, prioritize, research, and document user problems thoroughly and accurately within tickets. If unable to resolve an issue, escalate to the proper higher tier team in conjunction with escalation guidelines.
• Configure and deploy end user hardware and software in accordance with the Government provided SOPs.
• Provide an interface between Government application support teams, other Government managed partners, and third party providers.
• IT members will work close with site Bio-Medical Device POC and IT/Device POC.
• Provide end user support for hardware, software, and associated peripherals supporting the Military Treatment Facility (MTF).
• Support Incident, Problem, and Request Management processes leveraging the ITIL service framework and best-business practices.
• Track, stage, configure, and install end user hardware, software, and associated peripherals (including GFP) to support implementation.
• Cerner experience or familiarity with Cerner systems is a plus.
• Track equipment deliveries and schedule installation of any end user hardware received at the location in accordance with jointly developed implementation plans.
• Coordinate with the Government Service integrator and other service providers to resolve incidents and problems, and fulfill service requests as they relate to the integration of MHS GENESIS.
• Removing legacy equipment; staging assets in the warehouse; decommissioning equipment; properly labeling equipment.
• Provide IT technical support and report on the status of all projects, incidents, requests, and issues.
• Performs other job-related duties as assigned
• Provide daily summary report to PM.

IT Support Technician Experience, Education, Skills, Abilities requested:

• Must possess a valid passport.
• Experience in using Government provided helpdesk system/help desk ticketing software to log, monitor, document, and close network trouble tickets to include but not limited to (Global Service Center (GSC) BMC Remedy).
• Must possess one of the following certifications:
• Must possess a valid CAC or ability to acquire one for employment.
• Experience working in DoD/military environment.
• CCNA-Security
• A Bachelor’s Degree in Information Systems, business, Communications or related field is preferred or four (4) to six (6) years of equivalent experience.
• Demonstrated incident, problem, and request management processes leveraging the Information Technology Infrastructure Library (ITIL) service framework and best-practices.
• S SCP
• Network+ CE
• A+ CE
• Proficient experience with managing a ticketing system (Remedy).
• Must pass pre-employment qualifications of Cherokee Federal
• This position is primarily performed in an OCONUS Military Treatment Facility (MTF) setting. This position requires 90 - 100% travel OCONUS.
• Experience working in military healthcare environment.

Company Information:
Cherokee Nation Operational Solutions provides support, services, and solutions to federal and commercial customers. The company takes a personalized approach to solving our clients' toughest challenges, helping you make the most of your skills. CNOS is part of Cherokee Federal – a team of tribally owned federal contracting companies. For more information, visit cherokee-federal.com.
#CherokeeFederal
Technical Support Specialist
Help Desk Technician
Desktop Support Engineer
IT Service Desk Analyst
IT Support Specialist
IT Support Technician
Incident Management
Service Request Fulfillment
Troubleshooting
ITIL service framework
Legal Disclaimer: Cherokee Federal is an equal opportunity employer. Please visit cherokee-federal.com/careers for information regarding our Affirmative Action and Equal Opportunity Employer Statement, Accommodation request, and Presidential EO 14042 Notice.
About The Team
Cherokee Federal is a division of Cherokee Nation Businesses, the economic engine of Cherokee Nation, the largest Native American tribe in the U.S. As a trusted partner, the Cherokee Federal team of companies manages nearly 2,000 projects of all sizes across the construction, engineering and manufacturing and mission solutions portfolios — ranging from advanced data analytics and telehealth to cybersecurity, cloud and logistics.
Since 2012, our team of companies has won $6 billion in government contracts and completed more than 5,300 federal missions. Our 3,600+ employees work in 20+ countries, 50 states and 2 U.S. territories.
Why Cherokee Federal? Visit Cherokee-Federal.com to learn why you should join our team!
Applicants selected may be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information.
Equal Opportunity Employer
Cherokee Federal is an equal opportunity employer. We are committed to prohibiting discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, union affiliation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We conform to the spirit as well as to the letter of all applicable laws and regulations governing all aspects of the relationship between the Company and its employees, including, but not limited to, recruitment, employment, promotion, transfer, training, working conditions, wages and salary administration, employee benefits, and application of policies. The policies and principles of EEO also apply to the selection and treatment of independent contractors, personnel working on our premises who are employed by temporary agencies and any other persons or firms doing business for or with the Company.