It Support Technician Jobs

***This position is Remote***
Job Summary
This position is responsible for providing intermediate level, technical support of IT related products and services for our customers, field technicians, and field reps. Involves some handling of technical issues escalated by level one technicians.
What You Will Do

• Document all service request information into internal database systems according to stringent guidelines and procedures.
• IT support services for our dental practice customers, typically small businesses
• Must live in the US
• Troubleshoot Windows OS, servers, desktops, firewalls, routers, access points, backup systems, printers, healthcare related technologies, and other IT products.
• Participate in company meetings and trainings.
• Technicians handle about 20 phone calls and close about 10 tickets daily.
• Initiate, handle, and resolve phone calls, emails, voicemail, chat, web forms, and in person requests from our customers, field technicians, and field reps regarding IT support issues. Escalate issues when applicable.
• Provide professional communication, both written and verbal.
• Full-time, 40 hours per week, hourly paid, plus benefits
• Generally Monday through Friday with shifts start times of 7, 8, 9, or 10 AM Central Time
• Provide an intermediate level of installation, setup, maintenance, and troubleshooting support services among a wide range of IT related products.
• Work at home, remote only
• Day in the Life:
• Participate in special projects and perform other duties as required.
• Handle technical issues that are escalated from level one technicians.

Qualifications
Must have:

• Hardware for desktops, laptops, and tablets
• Complete tasks in creative and effective ways.
• Specialization and expert knowledge of some specific IT products are typical.
• Network connectivity and wireless access issues
• Excellent interpersonal communication skills
• Microsoft’s currently supported Windows desktop and server operating systems.
• Consistently work on complex assignments requiring independent action and a high degree of initiative to resolve issues.
• Hardware for small business servers
• Customer service oriented and ability to work with and resolve complex issues
• Ability to multi-task
• Identify and recommend continuous improvement
• Ability to work in a team environment
• Ability to plan and arranges activities
• Ability to maintain confidential and highly sensitive information
• Establish productive working relationships with all levels within the organization
• Apply acquired knowledge of procedures and external regulations.
• Small business switches, routers, firewalls, and access points
• Analytical thinking
• Capacity to work under pressure
• Excellent time management skills and the ability to prioritize work
• Must have at least an intermediate level of technical knowledge of a broad range of IT related products.
• Intermediate level of technical knowledge and skills with installation, setup, maintenance, and troubleshooting support services of IT related products including but not limited to:
• Strong reading, writing, and typing skills. Excellent communication skills, both verbal and written. Experience with handling multiple phone calls and emails daily. Strong customer service skills and experience.
• Peripherals, printers, scanners, displays, and interface devices
• Substantial understanding of the job and apply knowledge and skills to complete a wide range of tasks.
• Typically, 4 or more years of related experience.
• Miscellaneous devices, cabling, memory, storage, add-on components
• May make recommendations for new procedures.
• Experience with using standard office equipment, business productivity software such as Microsoft Office, Microsoft Outlook, ticketing databases, CRM databases, remote access software, and call center phone systems is typical.
• May oversee small projects
• Small business data backup systems, software, and media
• Excellent written and verbal communication skills
• Work under minimal supervision and may determine methods and procedures on new assignments.
• General education, vocational training and/or on-the-job training.
• Domain, user accounts, software accounts
• Update and patch deployment, virus removal, malicious software removal
• Very good attention to detail and accuracy
• Ability to manage conflict
• Healthcare related digital technologies, devices, and software preferred
• Business productivity software, email, web browsing, security software

Nice to have:

• Accredited, IT related certifications are typical. Accredited, IT related bachelor’s degree is preferred.

The posted range for this position is Tech I $20 - $23 and Tech II at $23 - $26 which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience, current skills, location/labor market, internal equity, etc.
What You Get As a Henry Schein One Employee

• A career in the healthcare technology industry, with the ability to grow and realize your full potential.
• Excellent benefits package! Medical, Dental and Vision Coverage, 401K Plan with Company Match, Paid Time Off (PTO), Paid Parental Leave, Short Term Disability, Work Life Assistance Program, Health Savings and Flexible Spending Accounts, Education Benefits, Worldwide Scholarship Program, Volunteer Opportunities, and more.
• Competitive compensation.
• A great place to work with fantastic people.

About Henry Schein One
Henry Schein One is the global leader in dental management, analytics, communication, and marketing software. Our company’s products and services work together as one simple solution to provide users with a seamless and integrated experience.
Our company thrives because of our people. We believe in supportive, diverse, and inclusive workforce, inclusive environments, professional development opportunities, and competitive compensation packages. We value innovation, teamwork, and encourage work-life balance.
One of many reasons why Henry Schein One (HS1) leads the industry is because of our products, services and most importantly our people. In 2022 HS1 was awarded one of the top places to work for in Utah. To learn more, click here: 2022 Best Companies To Work For | Henry Schein One
Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.
Unfortunately, Henry Schein One is unable to hire individuals residing in Alaska, North Dakota, Hawaii, West Virginia, Maryland, Delaware, Puerto Rico, or other US Territories at this time.