Ncis Help Desk Tier Ii - 24/7 Support

Join General Dynamics IT and be a part of the team of men and women that solve some of the world's most complex technical challenges. The Navy NCIS team is searching for 24/7 support Help Desk Analysts to join their program in Quantico, VA.

The position is for various shift work options during the periods 1730-0630 Monday through Friday, 1730 Friday through 0630 Monday and all holidays.

The Naval Criminal Investigative Service (NCIS) is an organization of approximately 2,000 personnel of which 700 serve at HQ and the remaining staff serve at offices worldwide. NCIS is the DON component with primary responsibility for criminal investigation, law enforcement (LE), counterterrorism (CT), counterintelligence (CI), and cyber matters. NCIS not only has primary responsibility for all criminal investigative, CI, CT, and cyber matters within the DON, but it also has exclusive investigative jurisdiction in non-combat matters involving actual, potential, or suspected criminal, terrorism, sabotage, espionage, and subversive activities.

This position is part of the IT Technology Development division within the NCIS ITD organization. This position performs the following functions:

• Provides an outstanding customer service experience in a variety of circumstances across all organizational levels
• Route calls to product line specialists, application, or system support specialists
• Using problem solving skills, diagnose, identify, isolate, and analyze problems utilizing historical database records
• Initiate and resolves service request/problem incidents
• Maintains and updates records and tracking databases
• Works with system administrators and developers to ensure services/incidents are completed
• Consult with the user community to resolve technical problems and answer queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems
• Alerts management to recurring problems and patterns of problems

Basic Qualifications:

• Must be able to work various shifts as scheduled
• Security+
• Experience supporting software and hardware tickets
• Secret clearance
• HS Diploma; AAS degree preferred
• 2+ years of IT support experience; shift work experience desired

WHAT CAN GDIT OFFER YOU?

• Innovative and collaborative environment encouraging of highly motivated critical thinking
• Excellent customizable health benefits (Medical, Dental and Vision)
• Flexible work week
• Educational Assistance and eLearning
• Internal mobility team dedicated to employee advancement
• Rewards and Recognition programs
• 401K with company match