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It Help Desk Tier Ii Analyst Jobs in Oklahoma

It Help Desk Analyst
By Yum! Brands At , Irvine, Ca $17.06 - $22.05 an hour
Respond to support requests via phone, online ticket management system, email, MS Teams, and in person as needed.
Document ALL communication and troubleshooting steps and close or escalate tickets as needed via the Service Desk ticket management system.
Tuition reimbursement, education benefits and scholarship opportunities
Resolve previously identified (known) issues utilizing the knowledge base
Communicate with various vendors for warranty and other troubleshooting requirements.
Comprehensive medical, dental, and vision benefits including prescription drug benefits & 100% preventative care starting on Day 1

Are you looking for an exciting opportunity to use your technical skills and customer service experience to make a difference? We are looking for a talented IT Help Desk Tier II Analyst to join our team and provide exceptional support to our customers. In this role, you will be responsible for troubleshooting and resolving complex technical issues, providing technical guidance to customers, and ensuring customer satisfaction. If you are a motivated self-starter with excellent problem-solving skills, we want to hear from you!

Overview The IT Help Desk Tier II Analyst is responsible for providing technical support to customers and employees. They are the first point of contact for customers and employees who need assistance with their IT systems and services. The IT Help Desk Tier II Analyst is responsible for troubleshooting and resolving technical issues, providing technical advice, and providing customer service. Detailed Job Description The IT Help Desk Tier II Analyst is responsible for providing technical support to customers and employees. They are the first point of contact for customers and employees who need assistance with their IT systems and services. The IT Help Desk Tier II Analyst is responsible for troubleshooting and resolving technical issues, providing technical advice, and providing customer service. The IT Help Desk Tier II Analyst is also responsible for maintaining customer accounts, responding to customer inquiries, and escalating complex issues to the appropriate team. Job Skills Required
• Excellent customer service skills
• Strong problem-solving and troubleshooting skills
• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Knowledge of operating systems
• Ability to work independently and as part of a team
• Ability to multitask and prioritize tasks
• Excellent communication and interpersonal skills
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• At least two years of experience in a customer service or technical support role
• A+ certification or equivalent
• Microsoft Certified Professional (MCP) certification or equivalent
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Knowledge of operating systems
• Knowledge of customer service principles and practices
Job Experience
• At least two years of experience in a customer service or technical support role
• Experience with customer service software, databases, and tools
• Experience troubleshooting and resolving technical issues
Job Responsibilities
• Respond to customer inquiries and provide technical support
• Troubleshoot and resolve technical issues
• Maintain customer accounts and records
• Provide technical advice and guidance
• Escalate complex issues to the appropriate team
• Monitor customer service metrics and performance
• Update customer service software and databases