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Help Desk Support Representative Jobs in Baltimore, Maryland

Help Desk Support Technician
By Tryfacta, Inc. At Dundalk, MD, United States

Help Desk Support Technician Tryfacta is a leading company in the technology services industry that empowers clients to envision new business possibilities. We enable them to build and reshape ...

Help Desk Support Technicians
By E-talentnetwork At Middle River, MD, United States

Experience With Remote Troubleshooting Preferred.

Help Desk Support Technician
By Alliance InfoSystems, LLC At Hunt Valley, MD, United States
Experience in a Managed Service Provider (MSP) environment preferred.
Advanced remote access solution implementation and support: VPN, Terminal Services, and Citrix.
1 year of IT or related experience required.
Network+ and Security+ certification preferred.
Ability to communicate effectively with users at all skill levels and utilize methods: such as telephony, email, active listening, and customer-care.
Demonstrated skills to diagnosis technical issues.
Programmer Analyst (Kronos Support Help Desk)
By Johns Hopkins University At , Baltimore, 21218, Md

Knowledge, Skills, & Abilities (KSA's):

Help Desk Support Jobs
By Erickson Senior Living At , Baltimore, Md From $22 an hour
We are an Award-wining Workplace and offer a comprehensive benefits package, detailed here:
Leveraging knowledge base articles to resolve customer incidents
We are looking for a Help Desk Support Analyst with experience in the following:
Commensurate with experience starting at $22.00/ hourly
Supporting desktop, laptop and network issues
Scheduling appointments for computer services through a ticketing
L2/L3 Help Desk Support Technician
By Next Level Solutions At Annapolis, MD, United States
● Providing technical consultations and knowledge transfer to sales and technical support reps, including internal product training.
● At least 5 years of experience as IT Helpdesk or relevant experience
● Experience in troubleshooting different types of operating systems / units (windows, mac/ios, etc)
● In-depth knowledge of computer systems and mobile devices
● Hands on experience with diagnosing and resolving basic technical issues
● Experience in using a ticketing system
Support Technician & Help Desk Agent
By Company.com At Rockville, MD, United States
Possesses strong organizational, prioritization, and time management skills
Possesses exceptional communication skills for both technical and non-technical audiences
Demonstrates creative problem solving and organizational skills
3+ years of technical service or technical support experience
Experience with database design is preferred
Experience with Joomla is preferred
Help Desk / Desktop Support
By GovFirst At Upper Marlboro, MD, United States
Supports media management through internal methods and procedures or through offsite storage and retrieval services.
Knowledge in System Patching and Virus protection Products High level of written communication and documentation skills
Installing, configuring, and maintaining operating system workstations in support of business processing requirements.
Broad knowledge of Network and Server systems with a general ability to understand complex environments.
Citrix certifications as applicable (desired)
A+ Certification or higher desired
Help Desk / Desktop Support
By GovFirst At Maryland, United States
Supports media management through internal methods and procedures or through offsite storage and retrieval services.
Knowledge in System Patching and Virus protection Products High level of written communication and documentation skills
Installing, configuring, and maintaining operating system workstations in support of business processing requirements.
Broad knowledge of Network and Server systems with a general ability to understand complex environments.
Citrix certifications as applicable (desired)
A+ Certification or higher desired
Help Desk Representative Jobs
By Intelliswift Software At Plano, TX, United States
Provide input and update to the technical knowledgebase as necessary
Strong written and verbal communication skills
Good problem-solving skills and decision-making ability
Basic knowledge of Windows Operating Systems
Act as a single point of contact via the telephone, email or web for resolution of technology-related issues
Document customer requests in call tracking system
Help Desk Support Representative
By A.C.Coy Company At Monroeville, PA, United States
Remote configuration of software according to customer specifications
Inform Product Managers on customer issues related to software utilization and software design
Must maintain technical expertise with products and their usage as well as general networking and PC skills
Minimum of an Associate degree, Bachelor’s degree preferred. I.T. related degrees preferred, but will accept other majors with relevant I.T. experience
A minimum of 3+ years of appropriate IT related customer service. Experience in the medical device industry highly desired
Professional phone skills and Customer Service Skills highly desired
B2B Support & Help Desk Specialist Usa
By Qmarkets At Shelton, CT, United States
Create and maintain the knowledge base (articles, videos, interactive help pop ups etc.) with English content creation.
Strong logical and communication skills
Proven working experience in enterprise technical positions
Excellent troubleshooting and problem-solving skills
Working 4 days a week from home, 1 day from office
Acting as the main POC (point of contact) for all customers’ tickets re our product, including bugs and queries.
Technical Support Help Desk
By Collabera Inc.H At Addison, TX, United States
Verbal and written communication skills, attention to detail, and time management skills
Prior experience providing remote technical support and services.
Master AxiaMed’s product capabilities and serve as a subject matter expert for our clients and partners.
2+ years of technical customer support experience, preferably in a high-tech SaaS industry.
Fanatical commitment to customer success and knowledge of customer service principles and practices.
Solid analytical skills and a demonstrated motivation to solve tough technical problems.
Help Desk Support Specialist
By VBeyond Corporation At Schenectady, NY, United States
Excellent PC skills, experience using MS Office, MS Outlook, and Excel
Perform remote troubleshooting applying Remote Operations Center Fault Handling Procedures and Special Instructions
Excellent written and verbal communication skills
Experience in renewable energy generation
Experience with industrial plant maintenance
Experience with maintenance and troubleshooting Programable Logic Controllers (PLC’s)
Help Desk Support Analyst
By NerdRabbit At Atlanta Metropolitan Area, United States
•Knowledge of general Information Technology – particularly Active Directory, Office365 and VMware.
•Experience with multiple backup systems.
•Solid understanding of network troubleshooting experience.
•Superior organizations skills and precise attention to detail.
•Experience working in a small environment (Less than 50 Servers / 100 PCs)
•Experience with cloud providers including Azure and/or AWS a plus!
Help Desk Support Technician
By eNGINE At Greater Pittsburgh Region, United States
Working knowledge of help desk software, databases and remote control
Utilize excellent customer service skills and exceed customers’ expectations
Preserve and grow your knowledge of help desk procedures, products and services
Proven working experience in providing help desk support
Strong client-facing and communication skills
Advanced troubleshooting and multi-tasking skills
Healthcare Customer Operations Support (Healthcare Help Desk Support )
By Star Technology Solutions Inc (StarTechs Inc) At Chicago, IL, United States
Looking for candidate who has experience with Software Applications specially into Healthcare domain with Benefits
Job Title: Customer operations support(Healthcare Domain & Benefits)
Analyze and update data/content to be error-free with a focus on accuracy and the end-user experience.
Document bugs (technical problems in software) and other customer-specific issues.
Configure internal tools (Jira, Salesforce, Clockify, etc.) for our customers and projects.
Provide supportive and timely customer service to coworkers.
Technical Support Help Desk
By Tech Magnetics At United States
Certifications or Desired skills if anyExperience with ServiceNow, Salesforce or similar ticketing system.
Microsoft O365, ability to type 40+ WPM, excellent time management
Able to work from home without distraction?
1 Year of experience in Help Desk technical Support
•Manage and report time spent on all work activities.
•Strong communication skills; both written and spoken.
Remote Help Desk Support Consultant
By Vinsys Information Technology Inc At Monterey, CA, United States
Utilize remote access tools (i.e. Splashtop or equivalent) to provide remediation of desktop issues.
Perform as the default technicians for all Tier 1 service calls.
Elevate Tier 2 issues to on-site technicians when required.
Collaborate with and, if necessary, transfer tickets to on-site staff for issues requiring elevation or in-person support.
Attend telephonic/Teams meetings as designated.
Help Desk Support Jobs
By Seneca Resources At United States
The following skills and experience are preferred:
1. Answer inquiries from customer regarding request, incidents or problems
2. Document all aspect of the interaction in the ticketing system
3. Maintain a pleasant demeanor with all customer
4. Immediately escalate any issue identified as security related
2. Show respect and courtesy to all customer
Remote Help Desk Support Consultant
By Vinsys Information Technology Inc At United States
Utilize remote access tools (i.e. Splashtop or equivalent) to provide remediation of desktop issues.
Perform as the default technicians for all Tier 1 service calls.
Elevate Tier 2 issues to on-site technicians when required.
Collaborate with and, if necessary, transfer tickets to on-site staff for issues requiring elevation or in-person support.
Attend telephonic/Teams meetings as designated.
Help Desk And End User Support
By Patriot Enterprises LLC At Hawaii, United States

Role/Office Location Options: United States Army Garrison-Hawaii (Schofield Barracks, Wheeler Army Airfield, and Pohakuloa Training Center) Minimum Requirements: Be able to obtain and maintain a ...

Help Desk Desktop Support
By Ingrain Systems Inc At Ohio, United States

We are seeking a Help Desktop Supporter to become an integral part of our team!

Help Desk Representative Jobs
By Collabera At United States
Document and manage customer complaints and inquiries per Quality Management System processes and procedures.
Analytic and detail-oriented, with in-depth technical knowledge and problem solving skills.
Strong leadership, team player and proven customer facing skill and experience.
Manages HL7 (Health Level 7) implementation projects, timelines and associated tasks and resources.
Contributes to technical knowledge base, as well as software, interface, and technical documentation.
Provide backup to IT Manager for internal hardware and software support for PCs, laptops and office equipment.

Are you looking for a challenging and rewarding role in Help Desk Support? We are looking for an experienced and motivated Help Desk Support Representative to join our team! You will be responsible for providing technical assistance and support related to computer systems, hardware, or software. If you have excellent problem-solving skills and a passion for helping others, this could be the perfect job for you!

Overview Help Desk Support Representatives provide technical support to customers and employees. They are responsible for troubleshooting hardware and software issues, providing technical advice, and resolving customer inquiries. Detailed Job Description Help Desk Support Representatives are responsible for providing technical support to customers and employees. They must be able to troubleshoot hardware and software issues, provide technical advice, and resolve customer inquiries. They must also be able to provide customer service and maintain customer relationships. Job Skills Required
• Excellent customer service skills
• Knowledge of computer hardware and software
• Ability to troubleshoot hardware and software issues
• Knowledge of network systems and protocols
• Ability to provide technical advice
• Knowledge of customer service principles
• Ability to work independently
• Excellent communication skills
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• At least two years of experience in customer service or technical support
• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Ability to troubleshoot hardware and software issues
• Excellent customer service skills
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Knowledge of customer service principles
• Knowledge of troubleshooting techniques
Job Experience
• At least two years of experience in customer service or technical support
• Experience in troubleshooting hardware and software issues
• Experience in providing technical advice
Job Responsibilities
• Troubleshoot hardware and software issues
• Provide technical advice
• Resolve customer inquiries
• Maintain customer relationships
• Provide customer service
• Monitor customer feedback
• Update customer records
• Document customer interactions