Help Desk Support Technician

eNGINE builds Technical Teams. We are a Solutions and Placement firm shaped by decades of interaction with Technical professionals. Our inspiration is continuous learning and engagement with the markets we serve, the talent we represent, and the teams we build. Our Consulting Workforce is encouraged to enjoy career fulfillment in the form of challenging projects, schedule flexibility, and paid training/certifications. Successful outcomes start and finish with eNGINE.

eNGINE is hiring a Help Desk Support Technician to support our local team. This individual will be supporting end-user software, hardware and network issues. The ideal applicant will provide both remote and deskside support. The Help Desk Support Technician will also provide Microsoft 365 and Windows support.

Responsibilities

• Ensure proper recording, documentation and closure
• Utilize excellent customer service skills and exceed customers’ expectations
• Follow up with customers, provide feedback and see problems through to resolution
• Track, route and redirect problems to correct resources
• Properly escalate unresolved queries to the next level of support
• Provide first level contact and convey resolutions to customer issues
• Preserve and grow your knowledge of help desk procedures, products and services
• Update customer data and produce activity reports
• Walk customers through problem solving process
• Recommended procedure modifications or improvements

Skills

• BS degree in Information Technology, Computer Science or equivalent
• Working knowledge of help desk software, databases and remote control
• Proven working experience in providing help desk support
• Customer service orientation
• Advanced troubleshooting and multi-tasking skills
• Strong client-facing and communication skills

Apply now to see how eNGINE can make a difference in your career! No C2C is available for this position.