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Help Desk Specialist II Jobs in Florida

It Help Desk Specialist
By Softworld, a Kelly Company At Fort Lauderdale, FL, United States
Excellent troubleshooting, time, and management skills
Strives to continuously build knowledge and skills.
Knowledge of Microsoft programs (i.e., Word, Excel, Outlook, Access, and PowerPoint)
Knowledge of hardware and software support (RAM, SSD and Printers)
Knowledge of Routers and Switches
Must have excellent verbal and written skill
Help Desk Analyst Ii
By Amtec Inc. At Charlotte, NC, United States

Provide first-tier basic technical support to end users on issues of basic computer operations, including password reset, ticket escalation, basic troubleshooting and error messages. Provide ...

Help Desk Specialist Jobs
By CyberCoders At Vero Beach, FL, United States
3+ Years of similar Help Desk or Desktop Support experience
Proven experience in creating pre-recorded video-based training materials.
Excellent Communication and Presentation Skills
Familiarity with mobile devices, particularly Android, and some knowledge of Apple devices
Become an expert in sour software application systems
Create engaging training videos and concise documentation for our software application platforms.
Help Desk Specialist Jobs
By TekSynap At Destin, FL, United States
Minimum of five (5) years of experience in information technology or a related field
BS degree in Computer Science, Information Technology or equivalent experience preferred
5-8 years of experience in information technology or a related field
Software installation and support of commercial software and related upgrades
Update solutions database with applicable resolutions
Problem solving, hardware/software installation and configuration based on computing standards, and client support for all network and desktop
Help Desk Specialist Jobs
By Stellar Professionals At Tallahassee, FL, United States
3 yrs customer service experience in a professional environment
2 yrs of clerical duties in data entry and troubleshooting
Ability to speak and understand English
High School Diploma or Equivalent
Proficient in Microsoft Office Suite

Are you looking for a challenging and rewarding Help Desk Specialist II job? We are looking for a motivated individual to join our team and provide technical support to our customers. You will be responsible for troubleshooting customer inquiries, resolving technical issues, and providing excellent customer service. If you are passionate about technology and have a knack for problem-solving, this could be the perfect job for you!

A Help Desk Specialist II is responsible for providing technical assistance and support related to computer systems, hardware, or software. They are responsible for responding to queries, running diagnostic programs, isolating problems, and determining and implementing solutions.

What is Help Desk Specialist II Skills Required?

• Excellent customer service skills
• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Ability to troubleshoot and diagnose technical issues
• Ability to communicate technical information to non-technical users
• Ability to work independently and as part of a team

What is Help Desk Specialist II Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• A+ certification or equivalent experience
• 2+ years of experience in a help desk or technical support role

What is Help Desk Specialist II Knowledge?

• Knowledge of Windows and Mac operating systems
• Knowledge of Microsoft Office Suite
• Knowledge of network systems and protocols
• Knowledge of customer service principles and practices

What is Help Desk Specialist II Experience?

• Experience in a help desk or technical support role
• Experience troubleshooting hardware and software issues
• Experience with remote access technologies

What is Help Desk Specialist II Responsibilities?

• Respond to customer inquiries via phone, email, or chat
• Diagnose and troubleshoot technical issues
• Provide