Help Desk Specialist II Jobs in Massachusetts , Employment

Are you looking for a challenging and rewarding Help Desk Specialist II job? We are looking for a motivated individual to join our team and provide technical support to our customers. You will be responsible for troubleshooting customer inquiries, resolving technical issues, and providing excellent customer service. If you are passionate about technology and have a knack for problem-solving, this could be the perfect job for you!

A Help Desk Specialist II is responsible for providing technical assistance and support related to computer systems, hardware, or software. They are responsible for responding to queries, running diagnostic programs, isolating problems, and determining and implementing solutions.

What is Help Desk Specialist II Skills Required?

• Excellent customer service skills

• Knowledge of computer hardware and software

• Knowledge of network systems and protocols

• Ability to troubleshoot and diagnose technical issues

• Ability to communicate technical information to non-technical users

• Ability to work independently and as part of a team

What is Help Desk Specialist II Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field

• A+ certification or equivalent experience

• 2+ years of experience in a help desk or technical support role

What is Help Desk Specialist II Knowledge?

• Knowledge of Windows and Mac operating systems

• Knowledge of Microsoft Office Suite

• Knowledge of network systems and protocols

• Knowledge of customer service principles and practices

What is Help Desk Specialist II Experience?

• Experience in a help desk or technical support role

• Experience troubleshooting hardware and software issues

• Experience with remote access technologies

What is Help Desk Specialist II Responsibilities?

• Respond to customer inquiries via phone, email, or chat

• Diagnose and troubleshoot technical issues

• Provide