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Help Desk Specialist II Jobs in California

Help Desk Technician Ii
By Cuningham Group At , Los Angeles, Ca $71,000 - $123,000 a year
Proficient with Zoom technology, InTune and Package creation, Windows 10, Active Director User/Group management, Exchange/Office 365 management, remote access applications.
Escalate issues and distribute tickets to other team members, vendors, or Help Desk Manager as appropriate.
Provide strong customer service skills.
Experience within the AEC industry, a plus.
Provide second-level support for all Business Technology incidents. Act as a backup to first-level support as needed.
Effectively communicate technical matters to a non-technical audience
Help Desk Specialist Jobs
By BioSpace At South San Francisco, CA, United States
Experience with Mobile Device Management (MDM) tools (e.g. Kandji, Jamf)
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Collaborate with other service department to create and maintain best onboarding experience
3+ years of experience as a Help Desk Specialist or related IT Customer Support role
Experience with Mac and Windows platforms
Experience with Google Workspace (G Suite)
It Help Desk Specialist
By Infosoft, Inc. At Irvine, CA, United States
Knowledge of computer software, such as configuration management software, desktop communications software, operating system software, and internet directory services software
Strong soft skills, andin-person IT supportexperience
Mayinstall softwareor perform hardware testing remotely
Prior role with PC imaging experience, Autopilot is the current tool being used
2-4 years of experience required
Verbal and written communication skills, problem-solving skills, customer service, and interpersonal skills

Are you looking for a challenging and rewarding Help Desk Specialist II job? We are looking for a motivated individual to join our team and provide technical support to our customers. You will be responsible for troubleshooting customer inquiries, resolving technical issues, and providing excellent customer service. If you are passionate about technology and have a knack for problem-solving, this could be the perfect job for you!

A Help Desk Specialist II is responsible for providing technical assistance and support related to computer systems, hardware, or software. They are responsible for responding to queries, running diagnostic programs, isolating problems, and determining and implementing solutions.

What is Help Desk Specialist II Skills Required?

• Excellent customer service skills
• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Ability to troubleshoot and diagnose technical issues
• Ability to communicate technical information to non-technical users
• Ability to work independently and as part of a team

What is Help Desk Specialist II Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• A+ certification or equivalent experience
• 2+ years of experience in a help desk or technical support role

What is Help Desk Specialist II Knowledge?

• Knowledge of Windows and Mac operating systems
• Knowledge of Microsoft Office Suite
• Knowledge of network systems and protocols
• Knowledge of customer service principles and practices

What is Help Desk Specialist II Experience?

• Experience in a help desk or technical support role
• Experience troubleshooting hardware and software issues
• Experience with remote access technologies

What is Help Desk Specialist II Responsibilities?

• Respond to customer inquiries via phone, email, or chat
• Diagnose and troubleshoot technical issues
• Provide