Register
Recruit Create CV

Help Desk Specalisist Jobs in Ohio

Help Desk Manager Jobs
By Ascendo Resources At Metro Jacksonville, United States
Knowledge, Education and Skills Required:
Expected to be a team player with solid project management skills
Manages the Help Desk staff including consultation on performance evaluations, promotions, hiring and disciplinary responsibilities
Responsible for improving team efficiency for incident resolution and cost management initiatives
Manages, develops, and improves on-boarding and off-boarding tasks and processes to ensure positive experiences for employees
Performs other duties and responsibilities as assigned by the Director of Information Technology
Help Desk Specialist Jobs
By CompTech Computer Technologies At Columbus, Ohio Metropolitan Area, United States

Two (2) years of IT experience

One (1) year of Help Desk experience

Store Help Desk Associate
By Hot Topic Inc. At , Industry $20 - $22 an hour
Minimum of 1-2 years of experience in help desk support, or education with related certifications.
Technical knowledge of the following: Microsoft Windows & Apple OS X operating systems, MS Office, mobile device management.
Knowledge of POS or experience with incident tracking software (BMC Track-It) is a plus!
Demonstrates a dedication to meeting requirements of internal and external customers, responding to all customer requests promptly and thoroughly.
Ensure timely and effective resolution to all Helpdesk calls by providing technical and procedural support.
Monitor ticket queues and assigns them timely and accurately.
Help Desk Manager Jobs
By Virtual Technologies Group At Columbus, OH, United States
2+ year experience in a Customer Service Management role
Excellent leadership and people management skills
Manage and support a team of help desk technicians
Tier 2 – Generalist in technical ability but deeper knowledge to troubleshoot
Monitor and manage the escalation of service tickets as needed to escalation teams
Use reporting/dashboards to monitor, manage, and report on SLA’s in order to understand team performance and workload
Help Desk Customer Service Agent
By Liona Enterprises At Cincinnati, OH, United States
Application Support: Assist applicants with the application process for HUD programs, guiding them through the necessary steps and documentation requirements.
Previous experience in customer service, public service, or government agency operations is advantageous.
Excellent communication skills, both verbal and written, with the ability to communicate complex information in a user-friendly manner.
Empathy, patience, and a customer-centric approach when dealing with individuals from diverse backgrounds and experiences.
Proficiency in general office practices
U.S. citizenship or legal authorization to work in the United States.
Help Desk (Monday-Friday 8Am-5Pm Est)
By PNC At Columbus, OH, United States
Utilizes new utilities and tools to provide remote technical support services on desk-side equipment, for customers.
Provides the first line of support and problem resolution for technology products or applications.
Maintains written documentation on each call; escalates complex problems to the next level of support as required by documented procedures.
Monitors telephone calls and e-mails to maintain quality services and track problems, to ensure their timely resolution.
Jr Help Desk Specialist (Ts/Sci)
By TekSynap At Columbus, OH, United States
Help provide technical assistance and support for Workflow Management services
Review, reconcile and support the management of tickets throughout their lifecycle
One or more years of related experience and have IAT I 8570 Certification within 60 days of starting
Maintains documentation of problems and meets Service Level Agreement Requirements for calls answered and resolved.
Consulting with users to identify needs and requirements.
Six (6) years of progressive experience in the field of Information Processing
Help Desk Agent I
By West Tennessee Healthcare At , Jackson, 38301, Tn
Maintain professional competency through research, study, and continuing education programs within and outside the hospital.
Completing all hospital-wide orientation, complying with policies, and accepting personal responsibility for mandatory in-service requirements.
Performs related responsibilities as required or directed.
Associate’s degree or Vocational/Technical School certification preferred.
Conduct preventative maintenance rounds taking responsibility for assigned areas.
Assist with onboarding of new users.
Help Desk Agent – Navy Modernization Help Desk
By CACI At , North Charleston, 29406, Sc
Must have prior Key Management Infrastructure experience – minimum 5 years
Strong organizational and time management skills.
Use IT Service Management (ITSM) system on a daily basis to update and close customer’s tickets after issue resolution.
Successfully completed Key Management Infrastructure (KMI) training at Camp Lejeune - Jacksonville, NC.
Must have some network engineering/configuration knowledge and experience
We offer competitive benefits and learning and development opportunities.
Sr Noc Help Desk Agent - Remote
By Connection At , Springfield, 62701, Il From $24.04 an hour
Working knowledge of monitoring software such as ManageEngine, Nagios, and SolarWinds
Develops standard operating procedures for use across the Lifecycle and Managed Services business as needed and maintains existing processes.
Working knowledge in ticketing systems such as: Service Now, AutoTask, Zoho, etc.
Working knowledge of Desktop and Server Operating Systems
Working knowledge of OS troubleshooting in Windows environment
Maintains and expands customer relationships through Service Level Agreement reporting and demonstrating continuous improvement plans.
Help Desk Tech Jobs
By University of Alabama at Birmingham At , Birmingham, Al
Utilizes Problem Management database to register problems and record most effective solutions
Or an equivalent combination of relevant education and/or experience
One (1) year of related experience required
Work Arrangement (final schedule to be determined by the department/hiring manager)
Responsible for monitoring help desk phones, e-mails and other electronic problem reporting mechanisms
Makes sure they are responding appropriately in a precise and timely manner
I.t. Help Desk
By Island View Casino Resort At , Gulfport, 39501, Ms

The Help Desk's role is to provide first level I.T. help desk support to the organization's users, assisting them with hardware and software issues via phone, e-mail or in person. Identifies, ...

Travel Help Desk Coordinator
By Marriott Vacations Worldwide At , Miami, 33176, Fl

Duties and Responsibilities Monitors and provides feedback to Arise CSPs on all Travel Department and Interval International policies and procedures. Provide guidance and assistance in problem ...

Are you looking for an exciting opportunity to use your technical skills to help others? We are looking for a Help Desk Specialist to join our team and provide top-notch customer service and technical support. You will be responsible for troubleshooting and resolving customer issues, as well as providing guidance and assistance to customers. If you have a passion for technology and helping others, this is the job for you!

A Help Desk Specialist is a customer service professional who provides technical support to customers and employees. They are responsible for troubleshooting hardware and software issues, providing technical assistance, and resolving customer inquiries.

What is Help Desk Specalisist Skills Required?

• Excellent customer service and communication skills
• Knowledge of computer hardware and software
• Ability to troubleshoot technical issues
• Knowledge of network systems and protocols
• Ability to work independently and as part of a team
• Ability to prioritize tasks and manage time effectively

What is Help Desk Specalisist Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• A+ certification or equivalent experience
• Experience in customer service or technical support

What is Help Desk Specalisist Knowledge?

• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Knowledge of customer service principles and practices

What is Help Desk Specalisist Experience?

• Previous experience in customer service or technical support
• Experience troubleshooting hardware and software issues

What is Help Desk Specalisist Responsibilities?

• Provide technical assistance and support to customers and employees
• Troubleshoot hardware and software issues
• Respond to customer inquiries via phone, email, or chat
• Resolve customer complaints and escalate issues to higher levels of support
• Document customer interactions and solutions
•