Help Desk Specalisist Jobs in Delaware , Employment

Are you looking for an exciting opportunity to use your technical skills to help others? We are looking for a Help Desk Specialist to join our team and provide top-notch customer service and technical support. You will be responsible for troubleshooting and resolving customer issues, as well as providing guidance and assistance to customers. If you have a passion for technology and helping others, this is the job for you!

A Help Desk Specialist is a customer service professional who provides technical support to customers and employees. They are responsible for troubleshooting hardware and software issues, providing technical assistance, and resolving customer inquiries.

What is Help Desk Specalisist Skills Required?

• Excellent customer service and communication skills

• Knowledge of computer hardware and software

• Ability to troubleshoot technical issues

• Knowledge of network systems and protocols

• Ability to work independently and as part of a team

• Ability to prioritize tasks and manage time effectively

What is Help Desk Specalisist Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field

• A+ certification or equivalent experience

• Experience in customer service or technical support

What is Help Desk Specalisist Knowledge?

• Knowledge of computer hardware and software

• Knowledge of network systems and protocols

• Knowledge of customer service principles and practices

What is Help Desk Specalisist Experience?

• Previous experience in customer service or technical support

• Experience troubleshooting hardware and software issues

What is Help Desk Specalisist Responsibilities?

• Provide technical assistance and support to customers and employees

• Troubleshoot hardware and software issues

• Respond to customer inquiries via phone, email, or chat

• Resolve customer complaints and escalate issues to higher levels of support

• Document customer interactions and solutions

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