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Help Desk Dispatcher Jobs in Utah

Help Desk Manager (Dc Metro Area)
By PBG Consulting At Washington, DC, United States

Help Desk Manager Location: Hybrid, DMV area Key Responsibilities: Design, implement and operate an onsite IT Service Desk to support all sites. Manage the IT Service Desk to support 400 to 2000 ...

Foia Disclosure Help Desk
By CGS Federal (Contact Government Services) At Washington, DC, United States
Monitor and administrate FOIA requests from receipt to production in an electronic case management system.
Support Implementation and Operations Management best practices.
Aid the FOIA development team in conceptualizing updates and upgrades that will enhance users' experience.
Identify and solve problems using analysis, experience, and judgment.
Use professional oral and written communication skills.
Manage day-to-day interactions with clients and internal CGS team.
Help Desk Administrator Jobs
By Quadtec Solutions, Inc. At Washington, DC, United States
Parking and commuter benefits will be covered for the HelpDesk Admin
Troubleshooting Microsoft, Google, Zoom, and WebEx
Report and document operating system issues
The HelpDesk Admin will assist office personnel with the following:
Help Desk Manager Jobs
By RecruitTalent, LLC. At Washington, DC, United States
The team of Help Desks Analysts is remote, but this manager must be DC local and go onsite 5x a week
Will be trying to refine their incident management practices
Need a very strong resource who can stand up and steer a highly functioning remote help desk team
REQUIRED- a managing experience of mid-large sized teams
REQUIRED - managing experience of mid-large sized teams
Will report to Mohsen but also be on the hook to answer Partners and C-Level Execs
Help Desk Agent Jobs
By University of Utah At , Salt Lake City, 84112, Ut $17 an hour
Reduced tuition benefits for employee and family members
Physical Requirements and Level of Frequency that may be required
Previous call center or customer service experience preferred.
Health, dental, and wellness coverage
Automatic and immediately vested 14.2% employer contribution to personal retirement account (401a)
Free public transportation pass (Utah Transit Authority)
Help Desk Agent Jobs
By University of Utah Health At , Salt Lake City, 84190, Ut
Knowledge / Skills / Abilities
Other duties as assigned by the help desk manager.
Ability to troubleshoot issues remotely.
Demonstrated experience handling a large volume of problems over the phone.
Excellent customer service and communication skills, including written, verbal and telephone skills.
Knowledge in Citrix, WBT, Macintosh OS X.

Are you looking for a job that combines your customer service and technical skills? We are looking for a Help Desk Dispatcher to join our team! As a Help Desk Dispatcher, you will be responsible for providing technical support to our customers and resolving their inquiries in a timely manner. You will also be responsible for troubleshooting and resolving technical issues, as well as providing guidance and advice to our customers. If you are a customer service-oriented individual with excellent technical skills, then this is the perfect job for you!

Overview:

Help Desk Dispatchers are responsible for providing technical support to customers and resolving customer inquiries. They are the first point of contact for customers and are responsible for responding to customer inquiries, troubleshooting technical issues, and escalating complex issues to the appropriate personnel.

Detailed Job Description:

Help Desk Dispatchers are responsible for responding to customer inquiries, troubleshooting technical issues, and escalating complex issues to the appropriate personnel. They must be able to provide technical support to customers in a timely and professional manner. They must be able to accurately document customer inquiries and resolutions. They must be able to provide customer service and support in a friendly and professional manner.

What is Help Desk Dispatcher Job Skills Required?

• Excellent customer service and communication skills
• Ability to troubleshoot technical issues
• Ability to accurately document customer inquiries and resolutions
• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices
• Ability to work independently and as part of a team

What is Help Desk Dispatcher Job Qualifications?

• High school diploma or equivalent
• Previous experience in customer service or technical support
• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices

What is Help Desk Dispatcher Job Knowledge?

• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting techniques
• Knowledge of customer service software

What is Help Desk Dispatcher Job Experience?

• Previous experience in customer service or technical support
• Experience in a help desk environment

What is Help Desk Dispatcher Job Responsibilities?

• Respond to customer inquiries in a timely and professional manner
• Troubleshoot technical issues and escalate complex issues to the appropriate personnel
• Accurately document customer inquiries and resolutions
• Provide customer service and support in a friendly and professional manner
• Maintain customer records and update customer information as needed
• Monitor customer satisfaction and take appropriate action to ensure customer satisfaction