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Guest Service Agent Jobs in New York

Guest Service Agent Jobs
By Flik Hospitality Group At , New York, 10007 $24 an hour
Associates at Flik Hospitality are offered many fantastic benefits.
Holiday Time Off (varies by site/state)
Flik is a member of Compass Group USA
Click here to Learn More about the Compass Story
Flik maintains a drug-free workplace.
Guest Service Agent Jobs
By The Fifth Avenue Hotel At , New York, 10001 $29 - $30 an hour
Guest Loyalty and Recognition: Recognize and acknowledge repeat guests and VIP’s. Offer personalized surprise and delight moments when possible and appropriate.
Previous experience in a luxury hotel front desk or guest services role is preferred
Exceptional customer service and communication skills
Strong attention to detail and organizational abilities.
Room Assignments: Coordinate room assignments based on guest preferences, availability, and special requests.
Any other duties as assigned.
Guest Service Representative Front Desk Agent
By Marriott International, Inc At , New York, 10001 $29.49 - $39.32 an hour
We’ll support you in and out of the workplace by offering:
Job description subject to property modifications & job duties
Organize, confirm and process guest check-ins/ check-outs and adapt for any changes
Secure payment, verifying and adjusting billing as needed
Provide guests with room and hotel information, directions, amenities and local interests
Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff
Guest Service Agent Jobs
By Hilton Garden Inn New York/Tribeca At , New York, 10013, Ny $19 an hour
Perform other duties as requested by management.
Immediately greet guest and offer to assist with their needs.
Previous customer service experience or equivalent training required.
Knowledge of PMS systems preferred.
Commuter Transit and Commuter Parking Benefits
Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager
Guest Service Agent - Front Desk
By Fisher Island Club At Fisher Island, FL, United States
Comply with all Fisher Island Club Standards (i.e., grooming, conduct, policies, procedures, etc). Education/Skills/Work Experience Required:
Ability to input and access information in the property management system/computers/point of sales system.
Assist Equity Members & their guests with internal Concierge requests enriching their experience to lead the lifestyle they deserve.
Prior front desk/reservationist experience preferred in luxury properties.
Excellent verbal and written communication skills.
Operate within guidelines according to Club Cottages, and FIC Standards performing job functions with attention to detail, speed, and accuracy.
Guest Service Agent Jobs
By Resorts World Catskills At Monticello, NY, United States
Maintain knowledge of hotel occupancy status, special events, in-house groups and other situations affecting the reception desk's daily operation.
Presents the keys and offers bell attendant assistance. Explains Hotel services if bell assistance is declined or not available.
Offers a sincere greeting before the guest reaches the desk and ascertains the satisfaction of the guest’s stay.
Thanks the guest for staying with us and offering an expression of a return visit.
Maintain standards of a 5-star service.
Book guest accommodations, room, show or restaurant reservations in accordance with current procedures.
Guest Service Agent Jobs
By Hotel Aliz Time Square At , New York, 10018, Ny $21 an hour
Perform other duties as requested by management.
Immediately greet guest and offer to assist with their needs.
Previous customer service experience or equivalent training required.
Knowledge of PMS systems preferred.
Commuter Transit and Commuter Parking Benefits
Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager
Guest Service Agent Jobs
By Park Lane At , New York, 10019, Ny $27.83 - $37.10 an hour
Perform other duties as requested by management.
Have knowledge of emergency procedures and assist as needed.
Experience in a hotel or a related field preferred.
Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.
Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
Guest Service Agent (Temporary) - Conrad New York Midtown
By Hilton At , New York, 10019, Ny $28.73 - $38.31 an hour
Hospitality - We're passionate about delivering exceptional guest experiences.
Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
Receive, input, retrieve and relay messages to guests
Integrity - We do the right thing, all the time.

Are you looking for an exciting opportunity to provide exceptional customer service? We are looking for a Guest Service Agent to join our team and provide a memorable experience for our guests. If you have a passion for hospitality and enjoy working with people, this could be the perfect job for you!

A Guest Service Agent is responsible for providing excellent customer service to guests in a hotel or resort setting. They are the first point of contact for guests and are responsible for ensuring that guests have a pleasant and comfortable stay.

What is Guest Service Agent Skills Required?

• Excellent customer service skills
• Ability to multi-task
• Knowledge of hotel services and amenities
• Ability to handle difficult customer situations
• Good communication and interpersonal skills
• Computer literacy
• Attention to detail

What is Guest Service Agent Qualifications?

• High school diploma or equivalent
• Previous experience in a customer service role
• Knowledge of hotel services and amenities
• Ability to work in a fast-paced environment

What is Guest Service Agent Knowledge?

• Knowledge of hotel services and amenities
• Knowledge of customer service principles and practices
• Knowledge of hotel policies and procedures
• Knowledge of local attractions and activities

What is Guest Service Agent Experience?

• Previous experience in a customer service role
• Previous experience in a hotel or hospitality setting

What is Guest Service Agent Responsibilities?

• Greet guests upon arrival and check them in
• Answer guest inquiries and provide information about the hotel and local attractions
• Handle guest complaints and resolve issues in a timely manner
• Process payments and maintain accurate records
• Ensure guest rooms are clean and