Member Experience Associate (Front Desk) | Venice Beach House

NeueHouse is a work and social club where creatives and though-leaders gather and connect. Our community of members align in their ambition to live a creative life, supported by an elevated experience bringing work and social together through iconic buildings, timeless design, thought-provoking cultural programming and gracious hospitality. NeueHouse: Home of the New.
Our Properties
NeueHouse currently operates across four different, but equally iconic, properties in New York City and Los Angeles:

• Our Bradbury House (BB) sits within the Bradbury building in DTLA. Built in 1893, the Bradbury Building is an architectural masterpiece and one of Los Angeles’ most historic landmarks. It has been heralded as one of the most thrilling spaces in all North America and is renowned for its breathtaking skylit atrium filled with walkways, stairs, balconies, and intricate ironwork.
• Our Madison Square (MSQ) House is situated in New York’s iconic Flatiron District, was previously home for Tepper Galleries, a well-known Manhattan auction house for international artists and collectors in the 1930s – and neighbors the 69th Regiment Armory where the first International Exhibition of Modern Art was held.
• Our Hollywood House (HWD), which sits on Sunset Boulevard, is one of LA’s most celebrated buildings and occupies the original CBS Studio (the world’s first structure built intentionally for broadcast). Here genre- defining artists from Orson Wells and Lucille Ball to Janis Joplin, the Beach Boys, and Bob Dylan built their legacy.
• Our Venice Beach House (VB) was once the creative home to some of the most influential creative luminaries in art and entertainment including Hal Ashby, Oliver Stone, and David Hockney, NeueHouse Venice Beach is a new work, social, and cultural hub for the Venice creative community.

The Role
In support of our Venice Beach location, the Membership Experience Associate is one of the most visible and connected/connective roles within NeueHouse. Reporting into the Membership Manager, this role sets the standard of service for all the NH Members, VIPs, guests, vendors and team members who walk through our doors.
As the home of the new, we’re investing in new ways of working, creating and collaborating and our Member Experience Associates are the first point of contact for our amazing, creative communities. Responsible for greeting members and visitors, taking charge with member/guest registration, scheduling and preparing meeting rooms for use, assisting with the maintenance of shared member spaces and amenities, and acting as the House’s main communication hub for internal and external communications.
NeueHouse’s team is lean and operates with a mindset of “no task is too small.” The Membership Experience Associate must expect to manage through ambiguity and will need to be ready to support all NH departments in meeting the needs of members and visitors.
Requirements
Empathetic, taking pride in details, and compelled to bring people together, The Membership Experience Associate builds, delivers, and stewards the moments that define NeueHouse for Members, Guests, and team – past, present, and future. The role requires someone who is ready to:

• Maintain the Front Desk, guest waiting area, Membership desk and vestibule area.
• Follow departmental policies and procedures.
• Actively work to shape the culture of NeueHouse, particularly as it relates to our catalyst values (generosity, authenticity, curiosity, and kindness), as well as promoting an atmosphere of creativity and elevated service
• Accept incoming mail and accurately connect messenger pick-ups
• Must be a positive and articulate ambassador of the NeueHouse project/brand.
• Manage guest and member flows (Member + Guest check-in, notifying members of guest arrival, event check-ins)
• Carries out any other reasonable duties and responsibilities as assigned.
• As the Member Experience Associate you will gain exposure to all key departments in NeueHouse, with that we will cross train on key systems like Tripleseat, Resy, Nexudus, Splash,Toast, & NeueHouse Mobile App.
• Support IT team in preparing for and responding to member technical needs
• Follow all safety policies.
• Clearly communicate all member needs internally to ensure maximum satisfaction
• Connect Guests and Members in a timely matter using internal logs and SMS
• Make introductions between members for both social and professional purposes.
• Be comfortable in conversing with members, guests and potential members regarding NeueHouse events, various programs, and amenities offered.
• Answer the house phone and direct communication appropriately based on a per-case basis
• Consistently offer professional, friendly and engaging service to members (prospective and present)

We are looking to connect with candidates who bring:

• NeueHouse values diverse educational and training backgrounds in consideration of the role.
• An established network in hospitality, design and/or creative industries is encouraged.
• Ability to practice critical thinking with tremendous attention to detail, to understand and anticipate member needs, and to remain calm while working to resolve issues.
• Outstanding customer service skills.
• Ability to work cohesively with team members.
• Excellent communication skills, written and oral.
• Ability to work a flexible schedule including weekends, evenings, and holidays as needed.

Physical Demands:

• You may be required to frequently climb (stairs).
• You must occasionally lift, carry, and/or move up to 10 pounds.
• You may occasionally be required to kneel.
• You are frequently required to reach with hands and arms; balance; stoop; crouch; bend; talk; hear; and smell.
• While performing the duties of this job, you are required to stand (for the duration of the scheduled shift, minus any mandatory meal breaks); walk; and use hands to handle, feel, grasp, and hold objects.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The anticipated hourly rate for this position is $21.00 an hour. NeueHouse is committed to equitable and competitive compensation and benefits packages for our team members and will consider many factors when extending offers of employment. Some of the factors we consider may include qualifications of individual applicants against the position and business needs, years of relevant experience in the role or industry, specific or unique skills, certifications or professional accreditations specific to the role, and the location in which the applicant lives and/or from which they will perform the role. The anticipated range for compensation shared here does not include any other components or benefits that may be available.
COVID19: The health and well-being of our Members and staff has been our number one priority and the guiding force behind all of our decisions as we open our doors. We encourage you to learn more about our commitment to safety by reading through the steps we have taken to ensure that all Members and teams feel safe, comfortable, and secure, going forward on our website.
Diversity & Representation: NeueHouse is committed to building and supporting diverse and representative communities and extends Equal Employment Opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law. 
Benefits

• Caregiver Leave
• Retirement Plan (401k, IRA)
• Health Care Plan (Medical, Dental & Vision)
• Training & Development
• Short Term & Long Term Disability
• Wellness Resources
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Hourly Rate: $21.00 an hour