Front Desk Team Member

Come join a growing organization of Climbing/Yoga/Fitness Gyms across the country! Movement’s mission is to Create Community, Share Passion, and Inspire Philanthropy. We are committed to the communities we serve and developing future leaders.

Movement is committed to growing the climbing community through a shared vision for outstanding customer service, inspirational designs, and highly engaged communities. Movement gyms feature bouldering, top-roping and lead climbing, as well as amenities like yoga studios, functional fitness and cardio zones, childcare, and retail pro shops. Each facility caters to participants of all abilities – from competitive athletes to weekend adventurers and families. Presently, Movement is represented in greater Washington D.C., San Francisco, Denver, Chicago, Dallas, Fountain Valley, and Portland. We are looking to build an extraordinary team to enable our continued growth and strive to hire individuals who are aligned with our core values of passion, integrity, innovation, partnership, and inclusion.

JOB SUMMARY

The Front Desk Team Member is essential to providing an awesome customer experience and drives our mission to share our passion, create community, and inspire philanthropy, while ensuring the gym provides a space for our community where everyone feels welcome. They are hard-working, inclusive, passionate individuals who love to share their enthusiasm for climbing, yoga, and fitness through excellent customer service. Our Core Values Innovation, Passion, Partnership, Integrity and Inclusion drive our culture, and our front desk staff embody these values as a member of our community and enable our guests to have transformative, purpose-driven moments!

JOB RESPONSIBILITIES

• Delivers belay checks, conduct community and facility checks, and instruct Introduction to Roped Climbing and Bouldering classes.
• Greets and checks-in members and guests to create an inclusive space that fosters a sense of belonging.
• Demonstrates a growth mindset through a willingness to learn and a sense of curiosity for various other tasks.
• Shares openly and honestly about basic knowledge of climbing safety, gear, retail products, membership and pass options, and class programming for climbing, yoga, and fitness.
• Shows respect for others and makes progress towards the mutual sharing of feedback and concerns.
• Ensures customer service delivered aligns with our culture, mission, and core values.
• Delivers outstanding customer experience that helps inspire others to live intentionally and strive for personal bests.

JOB REQUIREMENTS

• Regular evening and weekend availability required
• Problem-solving skills to creatively find solutions for customer needs.
• Ability to multi-task in a fast-paced environment.
• Upbeat and adaptable attitude that fosters a welcoming and inclusive environment. Solid understanding of customer service skills that enable transformative, purpose-driven moments.
• Comfortable adapting to web-based programs and registers.
• Clear and effective communicator to support collaboration with others.
• Experience in teaching educational programs and/or experience in the outdoor/climbing industry an added benefit.

ADDITIONAL INFORMATION

This is a part-time position.

Starting at $17.50.

Benefits include free membership, in-gym discounts, guest visits, and retail discounts.

New hires will complete a screening process.

Scheduled shift times may vary from week to week or month to month.

Top Rope Belaying Skills can be taught – no experience required!

Potential future opportunities to advance into other operations and instruction positions within the gym.

Movement is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status or marital status.

Behaviors

• Team Player: Works well as a member of a group
• Innovative: Consistently introduces new ideas and demonstrates original thinking
• Enthusiastic: Shows intense and eager enjoyment and interest
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
• Self-Starter: Inspired to perform without outside help
• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
• Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work