Front Desk Team Member - Gold's Gym

Overview

The Front Desk Team Member will greet and direct members, guests and staff as they enter the gym and provide control of the front door location. This position will provide assistance to members' requests along with inquiries about gym operations and policies as well as perform various administrative duties as directed by the Gym General Manager or Member Experience Manager.

Major Responsibilities

• Notifies management of gym incidents that requires incident reports.
• Follow proper opening and closing procedures as instructed in the FDA training manual.
• Responds immediately to member requests, inquiries and concerns.
• Monitor check-ins to identify delinquent accounts and notifies Gym Operations Supervisor.
• Follows and reports any safety concerns.
• Register all guests into the gym using proper registration procedures.
• Reserves time/makes appointments for special classes or other activities sponsored by the gym.
• Enthusiastically greets each member and guests promptly using the proper greeting for time of day to create a friendly positive entrance and departure to and from the gym.
• Distributes keys, towels and other materials as needed.
• Attends all staff meetings as directed.
• Provides security and control to the front door and retail area of the facility.
• Answers phone by the third ring in a professional and courteous manner and uses proper phone greeting techniques.
• Addresses caller's requests and/or takes appropriate messages noting caller's name.
• Performs other reasonable work assignments as directed by the Gym General Manager and/or Operations Supervisor to include but not limited to light cleaning and picking up of weights.
• Works when scheduled and adheres to company attendance policies.
• Processes retail and concession sales.
• Responsible for following up on telephone inquiries to ensure that the appointment was booked properly.
• Registers all telephone inquiries in the script pad and in the Master Production Binder and transfers the call to the appropriate Fitness Consultants.
• Personally, checks each member into the gym using the proper check-in procedures.
• Maintain neat appearance and wear proper uniform attire with nametag while on duty.
• Responsible for gym walk-thru as designated in walk-thru log.
• Ensures that guests and appointments are directed to the appropriate fitness consultant in a prompt, professional manner.
• Cleans and maintains the front desk area according to Company standards.
• Logs all maintenance concerns that are reported.

Qualifications & Requirements

High school diploma or equivalent required.

• Excellent customer service skills are required.
• Uphold Gold's Gym Vision, Mission, Values and code of conduct.
• Ability to communicate effectively verbally, non-verbally and in writing is required
• Comply with all Gold's Gym policies and procedures
• Functional computer skills are required.
• Must be able to lift 25lbs repeatedly and stand for extended periods of time
• Ability to communicate effectively with both staff and members.
• Ability to multi-task.
• Understanding of basic accounting principles is required.
• Understanding of basic cash processing procedures is required.
• Must be able to work a flexible work schedule to include holidays and weekends.