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Field Service Representative Jobs

Company

WaferWire Cloud Technologies
Address Orange County, CA, United States
Employment type FULL_TIME
Salary
Category Software Development
Expires 2023-10-25
Posted at 1 year ago
Job Description
Job Title: Field Service Representative
Location: Orange County CA or surrounding areas
Duration: Long Term

OB DESCRIPTION:
GILLIG LLC is the largest and most dependable manufacturer of Heavy-Duty Transit Buses in North America. Our customers are in all 50 states, and include cities, counties, transit districts, universities and major private fleet operators. We are headquartered in Livermore, CA.
Day to Day
  • Recommend or authorize warranty repairs or policy adjustments as needed
  • Diagnose electrical and/or mechanical defects on buses and repair as needed
  • Act as liaison between customer and factory or resolution of difficult product issues
  • Order ship short parts or broken/failed parts as needed to put bus in service
  • Travel to customer's location in the Greater Los Angeles region, not limited to travel throughout the United States.
  • Work with customers to understand concerns about buses in-service of any age and facilitate investigation into root cause and development resolution plan
  • Assist or perform accident/fire investigations, and assist in or provide photos for investigation, as needed
  • Assist customers in ordering warranty or replacement parts as needed
  • Communicate plans with customer to resolve issues with repair process or field campaigns as required
  • Troubleshoot supplier issues and facilitate resolution
  • Partner with our customer to inspect new buses after delivery, and repair or make adjustments to address any and all issues as necessary.
  • Perform and Document failure analysis using field reports, photos and failed material analysis
  • Provide driver and mechanic orientations for buses
About You
  • Minimum 3 years of experience in the Commercial Bus Industry
  • Lock Out Tag Out certification
  • Exceptional customer service skills
  • Excellent project management skills.
  • Ability to read blueprints and electrical schematics,
  • Excellent written and verbal communication skills
  • Bachelor's degree in Engineering, Business Administration or equivalent is preferred.
  • Proven ability to use computer programs to diagnose bus systems preferred.
  • Ability to mentor and train.
  • Commercial Driver's license with passenger endorsements.
About The Environment
  • Ability to lift up to 35 lbs.
  • Service truck, laptop & cell phone provided.
  • Working environment in customer's maintenance shops and/or outdoors
  • Regularly sit, stand, walk, kneel, squat, work at heights, work in confined spaces, & have the ability to climb ladders
  • May be required to work overtime based on business needs.
  • Excessive travel required; approximately 70-80%
MUST HAVE
  • Lock Out Tag Out certification
  • Commercial Driver's license with passenger endorsements.
  • Associate Degree with undergrad credits minimum - bachelor's prefered
  • Ability to read blueprints and electrical schematics and ability to mentor and train.
  • Test will be on schematics, need to know how to read schematics
  • Between 2-8 years of experience required
  • Exp. with front facing with clients
  • Troubleshooting aspect is imperative / need to have knowledge on EV buses required.
NICE TO HAVE
  • Proven ability to use computer programs to diagnose bus systems preferred.
  • Bachelor's degree in Engineering, Business Administration or equivalent is preferred.
  • Minimum 3 years of experience in the Commercial Bus Industry