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Flooring Field Customer Service Technician

Company

Interior Logic Group
Address , Phoenix, 85034, Az
Employment type FULL_TIME
Salary
Expires 2023-07-29
Posted at 11 months ago
Job Description
Looking to build your career and design your future? You have come to the right place.
Summary
The primary responsibility of the Flooring Field Customer Service Technician will be responsible providing excellent customer service regarding warranty repair or installation of products.
Physical Requirements
  • Ability to stand, sit, walk, bend and stoop for 8+ hours. Minor lifting and carrying may be required.
Work Environment
  • Work performed at construction jobsites and office.
Skills & Qualifications
  • Level I:
    • High School diploma or general education degree (GED) or 3 years related experience and/or training; or equivalent combination of education and experience
    • 1 to 3 years of experience
    • Must have valid Driver’s License and vehicle insurance as required by State law
    • Experience in one or more trades - Flooring - (tile, carpet, wood, LVP), Cabinets, Countertops
  • Experience in one or more trades - Flooring - (tile, carpet, wood, LVP), Cabinets, Countertops
  • 1 to 3 years of experience
  • High School diploma or general education degree (GED) or 3 years related experience and/or training; or equivalent combination of education and experience
  • Level II:
    • All Qualifications in Level I plus:
    • 2 to 5 years of experience
    • Flooring: Able to repair and replace tile and wood/LVP
    • Good verbal communication skills for customer contact production
    • Good organization skills
  • Good verbal communication skills for customer contact production
  • Flooring: Able to repair and replace tile and wood/LVP
  • All Qualifications in Level I plus:
  • Good organization skills
  • Must have valid Driver’s License and vehicle insurance as required by State law
  • 2 to 5 years of experience
  • All Qualifications in Level II plus:
  • 5 plus years of experience
  • Expert in larger replacements and repairs of multiple products and trades
  • Level III:
    • All Qualifications in Level II plus:
    • 5 plus years of experience
    • Expert in larger replacements and repairs of multiple products and trades
    • Mentoring and training capabilities production
  • Mentoring and training capabilities production
Essential Functions
  • Perform minor installation tasks following/during production process
  • Perform simple logistical tasks related to production install
  • Performs repairs and replacements of 3 or more materials
  • Other duties as assigned
  • Level II
    • All Functions included in Level I plus:
    • Handles builder and homeowner requests as needed
    • Initiates claims and oversees the claims process with vendors
    • Inspects and diagnoses product and installation issues
    • Schedules employee technician and independent contractor base to execute appointments
    • Confirmation of completed appointments
    • Other duties as assigned
  • All Functions included in Level II plus:
  • All Functions included in Level I plus:
  • Other duties as assigned
  • Level I
    • Perform simple repairs and touch-ups following production installation on all trades
    • Perform minor installation tasks following/during production process
    • Perform simple logistical tasks related to production install
    • Other duties as assigned
  • Inspects and diagnoses product and installation issues
  • Confirmation of completed appointments
  • Level III
    • All Functions included in Level II plus:
    • Performs repairs and replacements of 3 or more materials
    • Other duties as assigned
  • Other duties as assigned
  • Initiates claims and oversees the claims process with vendors
  • Perform simple repairs and touch-ups following production installation on all trades
  • Schedules employee technician and independent contractor base to execute appointments
  • Handles builder and homeowner requests as needed
Date Created: October 4, 2022
Date Last Updated: October 4, 2022
If you like working with a growing close knit team and helping home owners design the home of their dreams, come build your career with us!
Interior Logic Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.