Entry Level Technical Support Specialist Jobs

Assist in user account management, including creating and modifying user profiles and access rights.

Curiosity to learn new skills

Start your career without prior experience!

Mentorship from experienced Tech professionals

Become an HelpDesk Technician. No experience needed.

Setting up and configuring computer systems, software, and peripherals.

Effective with time management, meeting deadlines, effective communication.

Bachelor’s degree or higher; or combination of 4+ years of education and work-related experience.

3+ years' experience or an equivalent combination of education and experience.

Collects engineering performance metrics and coordinates organizational requirements to support business needs.

1+ years’ experience with data analysis and/or data mining.

Experience in data analysis and Root Cause Corrective Action (RCCA).

Experience with the management, maintenance, support, upgrade, or administration.

Experience with hardware and software procurements, installation, and solving issues.

Strong inter-personal skillset and customer service oriented.

Bachelor's degree from an accredited college/university or equivalent.

Strong organizational skills with the ability to multitask and prioritize in a high-volume, fast paced environment.

Troubleshoot mobile POS network issues which include tablet and printer connectivity with cabled and wireless LAN and WAN devices.

Answer “how to” quick-fix questions about supported devices.

Maintain a high percentage of issue resolution within the first customer interaction.

Document all interactions in our CXM software clearly and concisely.

Comfortable speaking on the phone and able to display sincere empathy regardless of the attitude of the caller.

Strong organizational skills with the ability to multitask and prioritize in a high-volume, fast paced environment.

Troubleshoot mobile POS network issues which include tablet and printer connectivity with cabled and wireless LAN and WAN devices.

Answer “how to” quick-fix questions about supported devices.

Maintain a high percentage of issue resolution within the first customer interaction.

Document all interactions in our CXM software clearly and concisely.

Comfortable speaking on the phone and able to display sincere empathy regardless of the attitude of the caller.

Create and manage user accounts in Windows Active Directory and Sailpoint

1-2 years of experience in technical support

Strong written and verbal communication skills

Provide first-level support to users via phone, email, and chat

Troubleshoot and resolve technical problems with Windows computers, printers, and other devices

Administer user access to applications and resources

Experience with credentialing or healthcare operations, and/or knowledge of HIPAA, NCQA, or URAC is a plus.

Demonstrate strong telephone communication and etiquette skills.

Must be detail-oriented and have critical thinking skills.

Must have excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections.

Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced environment.

Demonstrate strong influencing and closing skills.

Perform follow-up, ticket review, and other client experience and status related tasks

Document internal processes and procedures related to duties and responsibilities

Professional IT Certifications, such as: Comp Tia A+, Network+ or Secuity+ are preferred

At least 3 years of experience in a customer service role is preferred

Previous experience in a call center or a similar IT Support role is preferred

Working knowledge of computer networking technologies, modern Microsoft Windows desktop operating systems and familiarity administering basic Windows server functions

Strong understanding of sales processes, revenue recognition including structuring of a deal, contract management and revenue forecasting

Experience in a Deal Desk, Sales Support, Sales Operations or Sales Contract Administration

Strong presentation, communication and collaboration skills with a results-orientated mentality

Collaborate closely with the extended team in Legal, Finance, Revenue Recognition, Business Models, Order Fulfillment and Operations

Bring non-standard business models, operational requirements and risks to the attention of the broader organization, and drive resolution of these issues

VISA SPONSORSHIP IS NOT AVAILABLE. This is Hybrid Remote work, candidate must be based in Portland area.

Strong understanding of sales processes, revenue recognition including structuring of a deal, contract management and revenue forecasting

Experience in a Deal Desk, Sales Support, Sales Operations or Sales Contract Administration

Strong presentation, communication and collaboration skills with a results-orientated mentality

Collaborate closely with the extended team in Legal, Finance, Revenue Recognition, Business Models, Order Fulfillment and Operations

Bring non-standard business models, operational requirements and risks to the attention of the broader organization, and drive resolution of these issues

VISA SPONSORSHIP IS NOT AVAILABLE. This is Hybrid Remote work, candidate must be based in Denver area.

Strong understanding of sales processes, revenue recognition including structuring of a deal, contract management and revenue forecasting

Experience in a Deal Desk, Sales Support, Sales Operations or Sales Contract Administration

Strong presentation, communication and collaboration skills with a results-orientated mentality

Collaborate closely with the extended team in Legal, Finance, Revenue Recognition, Business Models, Order Fulfillment and Operations

Bring non-standard business models, operational requirements and risks to the attention of the broader organization, and drive resolution of these issues

VISA SPONSORSHIP IS NOT AVAILABLE. This is Hybrid Remote work, candidate must be based in Boston area.

Strong understanding of sales processes, revenue recognition including structuring of a deal, contract management and revenue forecasting

Experience in a Deal Desk, Sales Support, Sales Operations or Sales Contract Administration

Strong presentation, communication and collaboration skills with a results-orientated mentality

Collaborate closely with the extended team in Legal, Finance, Revenue Recognition, Business Models, Order Fulfillment and Operations

Bring non-standard business models, operational requirements and risks to the attention of the broader organization, and drive resolution of these issues

University Degree or Higher Certificate in Business Administration or similar academic studies

Health/Vision/Dental/Life Insurance after 90 days

On the Job Training. We are building the next big thing in The WP!

PTO Accrual & Prime Holidays off. (With Pay)

Unlimited coffee, snacks, and Free Lunch Fridays

Learn our tools and technology and have an amazing attitude

Execute customer projects as directed by the Client Support Lead.

Experience in the technology industry

Strong written and verbal communication skills

Bachelor's degree in tech (Computer Science, Cyber Security, Information Technology)

A bonus if you are proficient in Mandarin/Chinese Language

Ability to understand technical information

Content Development: Research and understand the target audience, often end-users, to ensure the documentation meets their needs.

ITIL ticketing system; and/or Mobile Device Management Experience

Applying IT service management system and practices to ensure documentation and communication of incidents and requests; and

Some experience providing user support in an MS Office/Windows environment.

Providing support to users of existing and newly installed hardware, operating systems, applications, and mobile-based technology.

Installing, configuring, and maintaining hardware, applications, and peripherals in support of the County's business operations and needs.

Providing operational technical support for County business activities.

Stages the beer, especially monitoring critical temperature requirements of the process.

1-3 years’ experience in a high speed production environment is preferred, but not required.

Pay for Performance Program: Opportunities to work your way up, gain experience and earn more!

Collects samples of product for testing and quality verification.

Sanitizes tanks, lines, heat exchangers, and other equipment, following all appropriate Safety and Quality procedures.

Monitors product appropriately throughout the process.

Update managers/supervisors with feedback from customers to improve services or provide recognition of staff members

Identify and request documents as needed for products and services

Outreach to primary care physicians

Coordination of outreach to patients or responsible parties

Coordination of outreach to Sales

Calling responsible parties, facilities for needed assistance

Author Technical Support FAQ entries, knowledge base entries.

Outstanding written and verbal communication skills with great phone etiquette

Minimum of 2 years’ experience in customer service

Previous call center or customer relations experience with a proven track record of delivering excellent customer service.

Strong computer skills and the ability to learn new applications quickly

Prior experience with CRM databases, sales order entry, and/or ERP systems desired (SAP, Salesforce, ZenDesk)

Solid grasp of configuration management and the systems development lifecycle

Opportunity to leverage your computer knowledge and analytical skills

Assist technical architects with infrastructure requirement development

Working knowledge of script development

Java or C++ programming experience is preferred

Excellent analytical, written and oral communication skills

At least three years of previous experience working as a PC Technician.

Work assignments vary based on client requirements.

Installing, configuring and maintaining desktop and laptop PCs, mobile devices and peripherals, such as printers

Installing and configuring application and operating system software and upgrades

Troubleshooting and repairing hardware and network connectivity issues

Removing old equipment and performing data migration to new machines