Entry Level Technical Support Specialist Jobs in Arkansas

Assist in user account management, including creating and modifying user profiles and access rights.

Curiosity to learn new skills

Start your career without prior experience!

Mentorship from experienced Tech professionals

Become an HelpDesk Technician. No experience needed.

Setting up and configuring computer systems, software, and peripherals.

Strong organizational skills with the ability to multitask and prioritize in a high-volume, fast paced environment.

Troubleshoot mobile POS network issues which include tablet and printer connectivity with cabled and wireless LAN and WAN devices.

Answer “how to” quick-fix questions about supported devices.

Maintain a high percentage of issue resolution within the first customer interaction.

Document all interactions in our CXM software clearly and concisely.

Comfortable speaking on the phone and able to display sincere empathy regardless of the attitude of the caller.

Create and manage user accounts in Windows Active Directory and Sailpoint

1-2 years of experience in technical support

Strong written and verbal communication skills

Provide first-level support to users via phone, email, and chat

Troubleshoot and resolve technical problems with Windows computers, printers, and other devices

Administer user access to applications and resources

Experience with credentialing or healthcare operations, and/or knowledge of HIPAA, NCQA, or URAC is a plus.

Demonstrate strong telephone communication and etiquette skills.

Must be detail-oriented and have critical thinking skills.

Must have excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections.

Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced environment.

Demonstrate strong influencing and closing skills.

Perform follow-up, ticket review, and other client experience and status related tasks

Document internal processes and procedures related to duties and responsibilities

Professional IT Certifications, such as: Comp Tia A+, Network+ or Secuity+ are preferred

At least 3 years of experience in a customer service role is preferred

Previous experience in a call center or a similar IT Support role is preferred

Working knowledge of computer networking technologies, modern Microsoft Windows desktop operating systems and familiarity administering basic Windows server functions

Strong understanding of sales processes, revenue recognition including structuring of a deal, contract management and revenue forecasting

Experience in a Deal Desk, Sales Support, Sales Operations or Sales Contract Administration

Strong presentation, communication and collaboration skills with a results-orientated mentality

Collaborate closely with the extended team in Legal, Finance, Revenue Recognition, Business Models, Order Fulfillment and Operations

Bring non-standard business models, operational requirements and risks to the attention of the broader organization, and drive resolution of these issues

University Degree or Higher Certificate in Business Administration or similar academic studies

Experience in the technology industry

Strong written and verbal communication skills

Bachelor's degree in tech (Computer Science, Cyber Security, Information Technology)

A bonus if you are proficient in Mandarin/Chinese Language

Ability to understand technical information

Content Development: Research and understand the target audience, often end-users, to ensure the documentation meets their needs.