Entry Level Technical Support Specialist Jobs in Texas

Experience with the management, maintenance, support, upgrade, or administration.

Experience with hardware and software procurements, installation, and solving issues.

Strong inter-personal skillset and customer service oriented.

Bachelor's degree from an accredited college/university or equivalent.

Update managers/supervisors with feedback from customers to improve services or provide recognition of staff members

Identify and request documents as needed for products and services

Outreach to primary care physicians

Coordination of outreach to patients or responsible parties

Coordination of outreach to Sales

Calling responsible parties, facilities for needed assistance

Solid grasp of configuration management and the systems development lifecycle

Opportunity to leverage your computer knowledge and analytical skills

Assist technical architects with infrastructure requirement development

Working knowledge of script development

Java or C++ programming experience is preferred

Excellent analytical, written and oral communication skills

Maintain ongoing communications with all departments managed by Epiq, providing support as needed and requested by ET Supervisor and/or site leadership

Minimum of 1 year professional level work experience

Previous experience in a client service oriented field preferred

Ability to operate a computer in basic terms as well as coaching and trouble-shooting for others

Provide support for technical requests and flex services with a "can do" attitude and philosophy

Field incoming support requests from end users via telephone, email and service desk system queue in a courteous and timely manner