Entry Level Technical Support Specialist Jobs in Iowa

Strong organizational skills with the ability to multitask and prioritize in a high-volume, fast paced environment.

Troubleshoot mobile POS network issues which include tablet and printer connectivity with cabled and wireless LAN and WAN devices.

Answer “how to” quick-fix questions about supported devices.

Maintain a high percentage of issue resolution within the first customer interaction.

Document all interactions in our CXM software clearly and concisely.

Comfortable speaking on the phone and able to display sincere empathy regardless of the attitude of the caller.