Ecommerce Customer Service Representative Jobs

Excellent time management skills, extremely well organized and adept at prioritizing workloads under pressure

Quality Assurance: QA, testing and troubleshoot the onsite buying experience to help uncover onsite bugs or issues.

Strong verbal and written skills. Must be comfortable communicating with external and internal clientele via written correspondence.

College degree or equivalent vocational education.

1+ years of experience in customer service in a like-minded environment

Fashion or E-Commerce experience recommended.

Effectively manage a high volume of calls and emails

Demonstrate product knowledge and stay up to date on current promotions and emails/SMS text content to our customers

Participate in various department activities and initiatives to improve customer experience

You have created a positive customer experience by resolving customer issues/concerns

You have efficiently answered customer requests and resolved order errors using effective problem-solving skills

You are skilled and comfortable working independently and as part of a team of dynamic creative professionals

Have previous knowledge or personal experience within the legal cannabis market

Manage multiple complex issues simultaneously

Participate in knowledge sharing and issue escalations and resolutions within the support org and across cross-functional teams

1+ years experience in a customer support role

Very strong written and verbal communication skills as well as strong organizational skills

Commitment to providing an exceptional customer experience with patience and adaptability

Bachelor’s Degree and/or equivalent combination of education and/or experience

Manage resource decision-making and planning.

Manage customer warranty and returns processes.

Minimum of 8 years Customer Service experience with 3 years experience in a leadership role

Minimum of 5 years eCommerce Customer Service experience

Automotive industry experience a plus

• Manage customer inquiries regarding online beverage orders via web, email, phone, and chat interfaces.

• Resolve customer queries promptly and effectively by offering additional information or escalating the issue as needed.

• Offer comprehensive technical support for customers using our online platforms.

• A minimum of 3 years of Customer Service Experience, preferably in an online environment.

• Proficiency in Data Entry.

• Ability to manage a high volume of phone calls.

Basic computer skills and experience with tracking and recording call information, filing documents, or updating customer profiles/accounts

2+ years of experience in customer service

Experience in Amazon Seller Central

Excellent verbal and written communication skills and professional demeanor

Display a high level of interpersonal skills

Good customer service and problem-solving skills

Good problem solving and troubleshooting skills

Experience in an product industry

Basic math & arithmetic skills

Competitive Paid Time Off Benefits including Separate Holiday, Sick, and Vacation Time

Accept and resolve customer cases within 1 business day

Find cost effective resolutions by determining core of customer issue

Develops in-depth knowledge of Ceilings, Suspension Systems, and Architectural Specialties products to support selling and follow-up processes.

Communicates and tracks customer feedback to Product Tech and Marketing Departments to improve overall customer experience.

Exercises strong listening and critical thinking skills relative to customer inquiries.

Exercises decision-making capabilities to resolve customer issues resulting in quick and effective customer satisfaction.

Excellent organizational skills with a propensity to multi-task

Superior verbal and written communication/customer service skills, and a commitment to consistently exceed the customer's expectations

4+ years of customer service experience

2+ years of blogging/writing/editing experience

Strong teamwork and clear communication skills

Knowledge of surfing and the surf industry

Competitive pay $18 - $24/hr depending on experience

Full Benefits (Medical and Dental)

Strong attention to detail & time management skills.

Assist Customer Experience Manager and work with other departments as needed.

Ecommerce Customer Service experience preferred.

Strong writing ability and excellent communication and interpersonal skills.

Previous experience working with Shopify, Kustomer, ZenDesk or similar CRM tool is a plus.

Experience working with 3rd party logistics teams, and familiarity with retail operating & inventory systems.NetSuite and Loop Returns a plus.