Ecommerce Customer Service Representative Jobs in Arkansas

Have previous knowledge or personal experience within the legal cannabis market

Manage multiple complex issues simultaneously

Participate in knowledge sharing and issue escalations and resolutions within the support org and across cross-functional teams

1+ years experience in a customer support role

Very strong written and verbal communication skills as well as strong organizational skills

Commitment to providing an exceptional customer experience with patience and adaptability

• Manage customer inquiries regarding online beverage orders via web, email, phone, and chat interfaces.

• Resolve customer queries promptly and effectively by offering additional information or escalating the issue as needed.

• Offer comprehensive technical support for customers using our online platforms.

• A minimum of 3 years of Customer Service Experience, preferably in an online environment.

• Proficiency in Data Entry.

• Ability to manage a high volume of phone calls.

Basic computer skills and experience with tracking and recording call information, filing documents, or updating customer profiles/accounts

2+ years of experience in customer service

Experience in Amazon Seller Central

Excellent verbal and written communication skills and professional demeanor

Display a high level of interpersonal skills

Good customer service and problem-solving skills