Ecommerce Customer Service Representative Jobs in New Jersey

Effectively manage a high volume of calls and emails

Demonstrate product knowledge and stay up to date on current promotions and emails/SMS text content to our customers

Participate in various department activities and initiatives to improve customer experience

You have created a positive customer experience by resolving customer issues/concerns

You have efficiently answered customer requests and resolved order errors using effective problem-solving skills

You are skilled and comfortable working independently and as part of a team of dynamic creative professionals

Bachelor’s Degree and/or equivalent combination of education and/or experience

Manage resource decision-making and planning.

Manage customer warranty and returns processes.

Minimum of 8 years Customer Service experience with 3 years experience in a leadership role

Minimum of 5 years eCommerce Customer Service experience

Automotive industry experience a plus