Director Of Service Excellence Jobs in Arkansas

At least 10 years of management experience within a distribution and service-oriented environment

Project management of new rollouts and KPI dashboards to drive cost and service improvements.

Lead operational management teams to achieve develop and/or improve operational processes under tight deadlines.

Analytical skills and experience identifying potential issues and developing contingency plans.

Must have excellent communication skills to effectively deal with different functional managers.

Support and manage critical relationships with external partners for technology driven projects.

2+ years of employee benefits or healthcare experience

Manage, advocate for, and expand the Sales Development function, which supports our regional and national sales teams

Direct experience driving best practices across an entire sales function

Prior experience being in a SDR/BDR or Sales Consultant role

Strong reporting skills and prior work with CRM and other automated sales tools

Develop best practices for outbound message content, frequency, and follow up across the full sales function, including the small business team.

Drive communication rhythm and measurement of key priorities, goals and QBR’s in coordination with the Strategic Program Management Team

Excellent writing skills. Previous experience crafting c-suite level communications is highly preferred

Self-starter with proven financial and analytical skills

Ambitious approach with proven experience working with innovative consumer brands that have a strong digital brand presence

Experience using data visualization tools and PowerPoint/Word to persuasively communicate complex ideas to non-technical audiences

7-10 years of experience in one or more of these areas: strategy, operations, operations enablement, and process improvement

Manage and lead quality, enablement, performance and culture teams

8+ years of relevant experience, especially supporting high-volume teams such as sales/customer care in enablement, quality, or operational excellence roles

Experience driving change cross-functionally with a variety of stakeholders

Track record of success in managing managers, and in building and developing high-performing teams

Knowledge of contact center operations is a plus

Identify and prioritize opportunities to improve agent preparedness, performance and retention using a data-driven approach

Strong strategic, analytical, project management, and communication (oral and written) skills

Maintain strong working relationships with sales management, Operations, Marketing, and other cross-functional teams to achieve the above objectives efficiently and effectively

Previous experience as a seller or sales manager with international business exposure, a bonus

10+ years in direct sales operations experience, with time spent growing sales organizations.

Very strong interpersonal skills and ability to build productive working relationships across global cultures

Global SaaS and B2B experience preferred