Director Of Product Support Operations Jobs

2-5 years of relevant professional experience; product operations, project management, or consulting experience strongly preferred

Superb project management that can manage multiple work streams

Strong analytical skills that can navigate large, complex data sets and develop useful insights for the business

Prior experience in real estate or proptech

Drive awareness, education, and adoption of new solutions through training sessions, documentation, and ongoing support.

Build strong relationships with team members across the organization to influence outcomes and maintain project momentum.

Proven leadership experience or skills that relate to a management role

Experience in HVAC support, specifically HVAC support management is strongly preferred

Strong time management and organization skills

2-4 years of experience in operations management or a related role

Required Knowledge, Skills, And Abilities

Strongly preferred HVAC industry experience

Proven proficiency in analytics, quality control, knowledge management, tooling, training and process improvement within the customer support domain

Build a customer support strategy and operations team focused on optimizing the customer experience

Be a strong customer advocate into key cross functional organizations such as sales, product, engineering, finance and marketing

Bachelor's degree or equivalent experience

10+ years of progressive leadership experience

Track record of innovation through people, processes and technology in a SaaS environment (SaaS experience required)

10-12 years of industry experience in product operations or similar roles (program management, project management, etc

At least 3 years of direct management experience

Project Management certification. E.g. PMP, CSM, CPSO, CSD, SAFe certification

Establish and maintain a robust product development framework incorporating best practices for project management, resource allocation, prioritization and risk mitigation

Manage and develop a team of 3 project/program managers

Manage the development and evolution of product OKRs/KPIs including monitoring & reporting.

Experience leading a team. Skilled at hiring, building teams, leading and coaching individual contributors.

At least two years of experience in a product, engineering, or business operations role

Excellent verbal and written communication skills; the proven ability to distill complex ideas for a variety of audiences

Strong presentation skills and gravitas

100% remote work environment - since our founding in 2015

Highly competitive and comprehensive medical, dental, and vision benefits plans

Excellent project management skills, with the ability to lead and handle multiple time-sensitive projects.

Collaborate with the product management, engineering, and GTM teams to define and implement product strategy, ensuring alignment with company objectives.

Partner closely with Sales and Customer Experience teams on product initiatives to ensure customer satisfaction and promote product adoption.

Develop and manage KPIs for product performance, ensuring that product operations are aligned with business objectives.

Strong analytical skills, with the ability to translate data into actionable insights.

Outstanding leadership skills, with a demonstrated ability to lead cross-functional teams and drive collaboration.

5 years of relevant experience

Previous experience in a SaaS business environment

Strong leadership and communication skills

Strong strategic thinking skills and capable of aligning product development initiatives with the company's overall business goals

Increase engagement through content curation, offers, etc.

Perform ad-hoc analysis to understand the relationship between customer experience and customer value, including incorporating non-purchase related metrics/signals

Responsibilities include but are not limited to:

● Manage sales support and customer service KPI’s.

● 7+ years’ experience in Sales/CS Operations or related field

● Experience with N41, RLM, Joor, NuOrder, Excel, KPI’s and various BI platforms preferred.

● Highly skilled in excel and data driven tools with proven excellence in building strong excel models

● Strong communication, presentation, leadership skills; with the ability to organize meetings with key stakeholders

Experience leading and developing product management teams with sharp knowledge of industry standard processes

Portfolio Management, Organizational Change experience

10+ years’ experience in Business, Portfolio, Program Management, Product Management and technology or related field

Excellent facilitation and communication skills leading x-functional Sr. management teams

Experience in financial management, budgeting and forecasting at the cost center and portfolio level

Outstanding communication skills (written and verbal), presentation skills, social skills to work cross-functionally with senior management, business, and technical audiences

+At least 3+ years’ experience in management with increasing leadership responsibilities.

+At least 8+ years of experience in product management roles.

+Have a strong background in product management and operations. Accustomed to a fast-paced, high-growth environment.

+Standard product management duties, including:

+Streamline product processes and operations by collaborating with product management, engineering, Go-To-Market and other teams.

now seeking an experienced Director of Product Operations

+At least 3+ years’ experience in management with increasing leadership responsibilities.

+At least 8+ years of experience in product management roles.

+Have a strong background in product management and operations. Accustomed to a fast-paced, high-growth environment.

+Standard product management duties, including:

+Streamline product processes and operations by collaborating with product management, engineering, Go-To-Market and other teams.

now seeking an experienced Director of Product Operations

7 to 10 years of demonstrated experience in product/portfolio development or management, preferably in an educational publishing environment required.

PMP certification, Lean Six Sigma certification, Agile or SAFe Project Management certification or training is preferred.

Manages tools and resources (e.g. road mapping, prototyping) to ensure they are aligned with development strategy and can meet objectives.

Experience leading and mentoring individuals within a fast-paced, matrixed environment.

Working knowledge of Microsoft Office Suite and Microsoft products.

Creatively develops and refines strategic project launch plans when adjustments to deadlines and milestones are required.

7+ years of experience in product operations, project management, or a related field.

Excellent project management skills, with the ability to manage multiple projects simultaneously.

Strong communication and collaboration skills, with the ability to work effectively with internal teams, external partners, and senior management.

Lead cross-functional teams responsible for product development, quality assurance, content creation, video development, and project management.

Work closely with the finance team to manage the product budget, ensuring that projects are delivered on time and within budget.

Provide regular updates on product development progress to the senior management team.

Be the operational lead for key internal teams including Expansion, Product Management, Partner Success, TaaS Operations, and Engineering

Lead a highly skilled global team driving excellent outcomes for our portfolio of partnerships

Vision and own the partner support experience, including self serve, user experience, partner facing reporting and underlying tools and tech stack

Comfortable with analytical tools (e.g., Excel, Tableau, SQL, Python) and a willingness to further develop this skill set

Excited to mentor and manage a large and growing team

Minimum of 6 years of work experience, likely at a high-growth startup, established tech company, consulting, or financial firm