Director Of Product Operations

Sierra Interactive is a leading real estate technology platform serving thousands of real estate agents, teams and brokers across the US and Canada. Our software enables our customers to generate more leads, win more deals, and do so more efficiently. We are profitable and high growth, having more than doubled our customer base over the past two years. Sierra has over 60 employees based in locations across the United States – we are a fully remote company. We have ambitious growth plans over the next 5 years, and that’s where you come in.

We are seeking a dynamic, data-driven, and customer-focused Director of Product Operations. This critical leadership role on the product team will guide our product operations strategy and drive execution across our growing portfolio. Reporting directly to the Head of Product, the Director of Product Operations will work closely with cross-functional teams, especially Engineering, Sales and Customer Experience, to drive product efficiency, effectiveness, and scalability. The role will also be responsible for ongoing communications with our existing customer base.

Key Responsibilities:

• Identify potential risks and develop mitigation strategies to ensure smooth product operations.
• Drive operational excellence through standardization of processes and implementation of best practices.
• Lead cross-functional teams to deliver on product roadmap, effectively balancing quality, scope, and timelines.
• Partner closely with Sales and Customer Experience teams on product initiatives to ensure customer satisfaction and promote product adoption.
• Build a culture of making data driven decisions that influences and improves decision-making.
• Develop and manage KPIs for product performance, ensuring that product operations are aligned with business objectives.
• Align employee skills and strengths with current and future needs to maximize business impact. Build high performing teams by developing talent and solving for skills/capability gaps.
• Ensure clear communication and collaboration across all stages of product development, fostering a culture of transparency and efficiency.
• Own ongoing communications with existing customers, ensuring they are kept informed about product updates, new features, and opportunities for engagement.
• Oversee the end-to-end product operations process, including product development, launch, post-launch evaluation, and continuous improvement initiatives.
• Collaborate with the product management, engineering, and GTM teams to define and implement product strategy, ensuring alignment with company objectives.

Requirements

• Excellent project management skills, with the ability to lead and handle multiple time-sensitive projects.
• Excellent communication skills, with the ability to convey complex ideas in a clear, concise manner to both internal and external audiences
• Strong analytical skills, with the ability to translate data into actionable insights.
• Outstanding leadership skills, with a demonstrated ability to lead cross-functional teams and drive collaboration.
• A minimum of 7 years of experience in product management or product operations, with a proven track record of leading successful product launches.
• Demonstrated experience in agile methodologies and data-driven decision making.

Benefits

• 401k retirement plan (up to 4% matching).
• 12 weeks of paid parental leave
• 15 days PTO, 10 paid holidays
• Excellent medical, dental, and vision coverage. Full cost covered for employee, and option to add spouse / partner and dependents.

Something else that’s important to you? Talk to us. We’re flexible and committed to providing a healthy work environment where great people can thrive.