Director Of Product Support Operations Jobs in New York

10-12 years of industry experience in product operations or similar roles (program management, project management, etc

At least 3 years of direct management experience

Project Management certification. E.g. PMP, CSM, CPSO, CSD, SAFe certification

Establish and maintain a robust product development framework incorporating best practices for project management, resource allocation, prioritization and risk mitigation

Manage and develop a team of 3 project/program managers

Manage the development and evolution of product OKRs/KPIs including monitoring & reporting.

Be the operational lead for key internal teams including Expansion, Product Management, Partner Success, TaaS Operations, and Engineering

Lead a highly skilled global team driving excellent outcomes for our portfolio of partnerships

Vision and own the partner support experience, including self serve, user experience, partner facing reporting and underlying tools and tech stack

Comfortable with analytical tools (e.g., Excel, Tableau, SQL, Python) and a willingness to further develop this skill set

Excited to mentor and manage a large and growing team

Minimum of 6 years of work experience, likely at a high-growth startup, established tech company, consulting, or financial firm