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Director Of Enterprise Customer Operations Jobs

Director Customer Operations Jobs
By Amico Lane At Washington, DC, United States
You have significant experience and/or certification in project management or operational excellence
Managing, coaching, and overseeing team members and contractors, including local asset managers and our overseas team
You have at least 3 years of experience as an operations leader within a growing team, ideally within a startup environment
You value the opportunities and responsibilities that come with leading and coaching a team
You care deeply about providing a world-class customer experience
Spanish skills would be a plus
Director Customer Operations Jobs
By Performive At Fort Lauderdale, FL, United States
At least 8 years of extensive experience in customer operations or customer experience management within a Global IT Managed Service Provider.
Exhibit typical people management attributes such as coaching, providing feedback, and promoting professional growth and development.
Collaborate with the sales and account management teams to identify opportunities for upselling and cross-selling on a global scale.
Spearhead customer experience strategies to elevate satisfaction levels and ensure Performive remains the preferred MSP partner for our global clientele.
Demonstrate in-depth knowledge and proficiency in MSP technologies, including VMware vSphere, vSAN, and enterprise storage infrastructure like NetApp SAN.
Supporting Customers with Limited IT Knowledge:
Enterprise Assistant Director Of Operations (Cruise Services)
By Broward County Government At Fort Lauderdale, FL, United States
Minimum Education And Experience Requirements
Benefits Of Broward County Employment
Americans With Disabilities Act (ADA) Compliance
Eleven (11) paid holidays each year
Vacation (Paid Time Off) = 2 weeks per year
Tuition Reimbursement (Up to 2K annually)
Director, Americas Enterprise Sales Operations
By Pure Storage At Chicago, IL, United States
Support sales teams to resolve conflicts around account management and territory alignment
Drive operational excellence by creating a team and personal brand of trust, knowledge, and leadership by providing solution/resolutions to problems/challenges
Excellent communication skills, both oral and written form
Strong problem solving and collaboration skills
Bachelor's degree in Business or Finance or other related field of study; MBA a plus
15+ years of Sales Operations or relevant experience
Director Of Customer Operations
By Nteligen At Columbia, MD, United States

Do you have experience with C++ programming? Are you interested in learning Go and Rust? Nteligen will provide training. You can also keep your clearance and take advantage of a hybrid work ...

Senior Director Of Customer Success - Commercial Enterprise
By Sayari | Commercial Risk Intelligence At United States
7 + years in a sales or account management role at a B2B SaaS company
2+ years in a people management role at SaaS company preferred
Strong organizational skills and ability to manage complex projects with tight deadlines
Experience in Risk & Compliance preferred, but not required
Strong written and verbal communication skills
Exceedingly generous vacation leave, parental leave, floating holidays, flexible schedule, & other remarkable benefits
Director Of Enterprise Marketing
By Eko Health At , Remote $130,000 - $160,000 a year
Benefits and Perks We Offer:
Collaborate closely with others in Marcom, clinical, Product, Finance, and other teams as needed.
Develop and manage the budget for enterprise marketing.
Develop strategy to sell portfolio of Sensora offerings to Consumer, Clinic and Hospital segments.
5+ years in downstream marketing for disruptive medical technology companies. Cardiology with structural heart experience a strong plus
Medtech sales experience is a plus.
Director Of Enterprise Sales
By Search BizAthletes At New York City Metropolitan Area, United States
Remote/Hybrid Work - 2 Days in Office - Must live around NOVA/DC/MD
Lead a team of around 8 - 10+ Enterprise Account Executives & Sales Manager
B2B Full Sales Cycle Experience in the CYBER SECURITY OR SOFTWARE space
Must Currently be in a Sales Director, Sales Manager Position
1st Year Total Earnings Range: $300,000 - $350,000+
Full Coverage - Medical, Dental & Vision
Director Of Enterprise Sales
By Rocket Software At , $156,560 - $195,700 a year
A strong track record of sales management in both sales target attainment and people/team development.
Manage the region as a business with appropriate expense and budget controls
10+ years of proven sales and sales leadership experience
Proven experience managing large accounts, achieving revenue goals, and managing sales strategies.
Leadership and skills training opportunities
What Rocket Software can offer you in USA:
Director Customer Operations Jobs
By Vangst At Colorado, United States
· Manage processes related to product support case load
This individual will demonstrate experience with support tools like Dialpad, Intercom, and other VoIP systems
· Experience with an in-house CRM tool (Salesforce, Hubspot, etc.)
Oversee Implementation, Customer Success, and Product Support for a team of approx 12 with 3 direct reports
· Create processes, procedures, and tactics to help reduce customer churn.
· Create and participate in webinars that deliver business value.
Director Of Enterprise Sales
By Burq At San Francisco, CA, United States

Demonstrated track record of successfully developing and implementing sales strategies that have resulted in substantial revenue growth and market expansion.

Competitive compensation packages, including salary and equity options

Director Of Customer Operations, Enterprise
By Scale AI At San Francisco, CA, United States
Execute exploratory international expansion of management and leadership within the team to new countries.
7+ experience in customer support, operations, or manufacturing, preferably at a technology driven company
Ideally you’ll have the following or equivalent experience:
Prior ownership of attainment of commercial goals set around SLAs, consumption revenue, and costs for Enterprise AI projects
Prior ownership of product deployment, operator training and continuous improvement initiatives within operations, manufacturing, or customer support
Strong technical background in software development or applications
Director Customer Operations Jobs
By Magnify At Richmond, VA, United States
Serve as a mentor by providing coaching, career development, and inter-departmental relationship management for the team.
Assure appropriate resource deployment utilizing a call management system and automated scheduling software.
Respond to client requests and make presentations to internal and external management teams.
Bachelor's degree in related field or combination of relevant education and work experience.
Five (5) years of experience in a high-volume customer-focused environment.
Achieve all established statistical service standards.
Director Of Enterprise Sales (Remote)
By TeamViewer At , Clearwater, 33760, Fl
Manage staff performance and results through direct management, development as well as support activities on an ongoing basis.
Oversee performance management of all sales staff with specific focus on under-performing staff members.
Set key performance indicators and assess performance with Sales Managers
Work closely with Enterprise Account Managers and Executives to ensure best practices are shared and utilized throughout the Sales organization.
Bachelor’s degree in relevant field of study, or equivalent work experience
Proven sales executive experience, meeting or exceeding targets

Are you an experienced leader looking to make a difference in the enterprise customer operations space? We are looking for a Director of Enterprise Customer Operations to join our team and lead our customer service initiatives. You will be responsible for developing and implementing strategies to ensure customer satisfaction and loyalty, as well as driving operational efficiency and cost savings. If you have a passion for customer service and a track record of success in the enterprise customer operations space, we want to hear from you!

Overview:

The Director of Enterprise Customer Operations is responsible for the overall management of customer service operations for an enterprise. This includes developing and implementing strategies to ensure customer satisfaction, managing customer service staff, and overseeing customer service operations.

Detailed Job Description:

The Director of Enterprise Customer Operations is responsible for developing and implementing strategies to ensure customer satisfaction and loyalty. This includes developing customer service policies and procedures, managing customer service staff, and overseeing customer service operations. The Director will also be responsible for developing and maintaining customer relationships, resolving customer complaints, and ensuring customer service standards are met.

What is Director Of Enterprise Customer Operations Job Skills Required?

• Excellent communication and interpersonal skills
• Strong leadership and management skills
• Ability to analyze customer data and develop strategies to improve customer service
• Knowledge of customer service best practices
• Ability to develop and maintain customer relationships
• Knowledge of customer service software and systems
• Ability to work in a fast-paced environment

What is Director Of Enterprise Customer Operations Job Qualifications?

• Bachelor’s degree in Business Administration, Management, or related field
• 5+ years of experience in customer service management
• Proven track record of developing and implementing customer service strategies
• Knowledge of customer service software and systems
• Ability to analyze customer data and develop strategies to improve customer service

What is Director Of Enterprise Customer Operations Job Knowledge?

• Knowledge of customer service best practices
• Knowledge of customer service software and systems
• Knowledge of customer service policies and procedures
• Knowledge of customer service metrics and analytics

What is Director Of Enterprise Customer Operations Job Experience?

• 5+ years of experience in customer service management
• Proven track record of developing and implementing customer service strategies
• Experience in managing customer service staff
• Experience in resolving customer complaints

What is Director Of Enterprise Customer Operations Job Responsibilities?

• Develop and implement customer service strategies to ensure customer satisfaction and loyalty
• Manage customer service staff and oversee customer service operations
• Develop and maintain customer relationships
• Resolve customer complaints
• Ensure customer service standards are met
• Analyze customer data and develop strategies to improve customer service
• Monitor customer service metrics and analytics