Requirements And Preferences
The Broward County Board of County Commissioners is seeking qualified candidates for Enterprise Assistant Director of Operations.
Benefits Of Broward County Employment
- Tuition Reimbursement (Up to 2K annually)
- Up to 40 hours of Job Basis Leave for eligible positions
- Eleven (11) paid holidays each year
- Paid Parental Leave
- Vacation (Paid Time Off) = 2 weeks per year
Health Benefits
- Consumer Driven Health Plan – bi-weekly premiums: Single $78.64 / Family $273.13
- High Deductible Health Plan – bi-weekly premiums: Single $10.39 / Family $76.94 Includes a County Funded Health Savings Account of up to $2400 Annually
Florida Retirement System (FRS) – Pension or Investment Plan
- 457 Deferred Compensation county matches up to 2K a year
General Description
The Enterprise Assistant Director of Operations (Cruise Services) position is directly responsible for the oversight of Port Everglades functions and employees in the Operations Division Cruise Services Section. The position reports to the Enterprise Director of Operations.
Minimum Education And Experience Requirements
Requires a Bachelor's degree from an accredited college or university with major coursework in business administration, public administration, management or closely related field.
Requires six (6) years progressive work in operations management or closely related experience.
Special Certifications and Licenses
Ability to secure and maintain a valid Florida Driver's License at the time of appointment and for the duration of employment.
Ability to secure and maintain a Transportation Worker Identification card (TWIC) within 60 days of employment and for the duration of employment (if required).
Ability to secure and maintain a valid Seaport Business Purpose Credential for the duration of employment.
Preferences
Ten (10) years of high-level experience managing cruise terminal/ship operations, ground transportation, cruise passenger customer service
Ten (10) years of experience managing a large workforce of over 30 people
Ten (10) years of experience managing contract negotiations
Six (6) years of direct experience managing division/section-level budgets
Duties And Responsibilities
The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.
Responsible for the planning, administration, and direction of the Cruise Services Section, which includes cruise service liaisons, parking coordinator, skilled trade supervisors, and terminal maintenance workers.
Responsible for managing all aspects of cruise operations, including cruise services staff, personal interaction with cruise lines representatives, cruise terminal functionality and cleanliness, parking and shuttles, wayfinding/signage, and dockside provisioning activity in coordination with the Chief Harbormaster and Assistant Director of Operations (Vessel Scheduling and Docks). Routine day-to-day operations may include coordinating with cruise lines executives, shore staff, stevedores, shippers, ground transportation companies, parking operations contractors, ship agents, and local, state, and federal authorities on an as-needed basis to respond to customer needs, resolve disputes, and assists with interpreting policies and regulations.
Collaborate with the Director of Operations to develop various Key Performance Indicators (KPI’s) and metrics to demonstrate the performance of the Operations Division Cruise Services Section. Provide monthly, quarterly, and annual performance reports.
Serve as the primary dedicated in-person contact to enhance the guest experience by providing solutions and information for each cruise line, cruise vessel agent, guest, and crew, to assist with meeting stated needs during the ship's time in port. This role ensures all cruise operations inside and outside the terminal run smoothly, including monitoring parking availability, terminal security, and traffic issues.
Lead the Operations Division Cruise Services Section in developing and monitoring the progress of Work Orders for maintenance and repair and provisioning of cruise terminals and parking garages and liaise with the Facilities Maintenance Division to ensure all terminal and parking garage repairs are completed timely.
Coordinate with the Assistant Director of Facilities Maintenance/Physical Assets for cruise terminal loading bridge scheduling and operational readiness; coordinate with Harbormasters for timely notification of vessel scheduling and any subsequent updates and changes.
Work closely with the Assistant Director of Operations (Vessel Scheduling and Docks) and lead the weekly cruise operations meetings. Attend other Port management meetings, as required, such as agenda review, franchise review, milestones, and other project meetings to provide relevant Operations updates.
Work closely with the Operations Supervisor to ensure cruise-related safety checks are conducted on a weekly/monthly/quarterly/annual basis and Work Orders are submitted to the Facilities Maintenance Division.
Assist the Director of Operations in managing human resources and labor relations issues related to the Cruise Services Section, including staffing, performance, recognition, and discipline. Supervise individual and operational performance and productivity for employees of varying job titles and professions.
Work with Port Human Resources on recruitment of the Cruise Services Section positions, discuss performance progress on employees’ goals and objectives, and prepare performance appraisals on a timely basis.
Review daily activity reports from each major functioning area of the Cruise Services Section; track parking revenue and approve purchases, overtime, and payroll.
Oversee the Skilled Trades Supervisors to develop daily/weekly/monthly and off-season work schedules of Maintenance Workers to ensure sufficient personnel are in each terminal to meet cruise and non-cruise activities and third-party requests for cruise terminal usage.
Collaborate with the Director of External Affairs and Marketing, who works directly with C-level cruise executives, CLIA, FCCA, and other organizations to strengthen marketing objectives. Work with the Director of External Affairs and Marketing to expand the cruise business at the Port and position the Port on national and global levels as a leader in the cruise industry.
Support the Director of External Affairs and Marketing through the provision of resources for outside events such as Seatrade Cruise Global, meetings, training exercises, and other third-party uses of cruise terminals.
Serve as the operational lead in conjunction with the Director of Operations to accomplish the Operations Division objectives related to cruise services as identified in the Strategic Business Plan and the Economic Strategic Business Plan.
Work with the Director of Operations and Assistant Director of Operations (Vessel Scheduling and Docks), contributing to the Operations Division emergency preparedness planning while ensuring local, state, and federal regulatory compliance.
Perform related work as assigned.
WORK ENVIRONMENT
Physical Demands
Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.
Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations.
Unavoidable Hazards (Work Environment)
Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.
None.
SPECIAL INFORMATION
County Core Competencies
All Broward County employees strive to demonstrate the County's four core behavioral competencies.
- Customer focus: Building strong customer relationships and delivering customer-centric solutions.
- Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
- Instills trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.
- Values differences: Recognizing the value that different perspectives and cultures bring to an organization.
Americans With Disabilities Act (ADA) Compliance
Broward County is an Equal Opportunity Employer. The ADA requires Broward County to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with the Professional Standards/Human Rights Section.
Emergency Management Responsibilities
Note: During emergency conditions, all County employees are automatically considered emergency service workers. County employees are subject to being called to work in the event of a disaster, such as a hurricane, or other emergency situation and are expected to perform emergency service duties, as assigned.
County-wide Employee Responsibilities
All Broward County employees must serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County's Employee Code of Ethics, gift, and conflict of interest policies.
All Broward County employees must establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, sex, national origin, age, disability, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression.
