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It Desktop Support Officer Jobs

It Desktop Support Jobs
By Fortis Grex - Talent Acquisition | North America At New York, United States
For a midtown Manhattan family-office, provide in-person and remote on-call technical assistance for network, computer, and telephony questions and issues
Use ticketing system to track and manage IT issues and requests
3+ years’ experience in IT systems support role
Excellent written and oral communication skills
Experience with Microsoft and Apple hardware/software
Experience with Cisco network and video-conferencing systems a plus
It Support / Desktop Support / Help Desk
By 1 POINT SYSTEM LLC At United States
Keep support desk team, peers, and management apprised of any new support issues in a clear and timely manner.
3 years plus of experience with waste industry software, including but not limited to InfoPro, Dossier, and TRUX.
Business systems analytical experience, including the ability to flow chart processes.
Experience with Standard Query Language (SQL).
Experience and creativity in troubleshooting software application problems.
Knowledge and understanding of relational databases.
Senior Desktop Support, It Support Technician
By Sirius XM At , New York, 10019, Ny
Excellent time management skills, with the ability to prioritize and multi-task, and work under shifting deadlines in a fast-paced environment.
Bachelor’s degree in Computer Science, Information Systems or related course of study required and/or equivalent combination of education and experience preferred.
SCCM and/or JAMF use for centralized management of devices.
Windows OS and hardware knowledge.
Apple iOS / Mac OS and device hardware knowledge.
Thorough knowledge of MS-Office Suite (Word, Excel, PowerPoint).
Sr. It Desktop Specialist
By Johnson & Johnson At , Danvers, Ma
Beneficial Certifications / Trainings / Knowledge:
Mentors help desk team to raise overall knowledge and competency.
Technical leadership experience with mentorship experience
Knowledge of common information security support frameworks (ITSL)
German Language Knowledge is a Plus.
Provides support for incidents not able to be resolved by the help desk team.
It Desktop Support Specialist
By CBL Solutions At New York, NY, United States
Experience with Active Directory, SCCM, and other enterprise software management tools.
* Create and maintain user accounts in Active Directory, including password resets and permissions management.
Deploy software packages and updates using SCCM and other enterprise software management tools.
* Configure and troubleshoot virtual desktop infrastructure (VDI) and VPN connections for remote users.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.
It Desktop Support Specialist
By Freeman At , Joplin, Mo
Comptia A+ or Google IT Support Professional Certification within 120 days of hire
Gain exposure to new and advanced technology in the healthcare setting
Wellness program with discounts to Health Insurance or Cash Bonus with Participation
Milestone payments with longevity of employment
Daycare designated only for Freeman Family members
Payroll deduction at different locations such as The Daily Grind, Freeman Gift Shop, Cafeteria, etc.
It Desktop Support Analyst
By Richemont At , New York, Ny $85,000 - $95,000 a year
Strong organizational skills and asset management techniques and procedures.
Actively contribute to updating IT documentation including asset management processes.
Network knowledge and troubleshooting skills including basic knowledge of boutique and office environments.
Salary will be negotiated based on relevant skills and experience.
Excellent analytical skills, logical thinking, and good problem-solving skills and techniques.
3-5 year minimum of IT / customer support experience required.
It Desktop Consultant Ii
By Emory University At , Atlanta, 30322, Ga
Reviews system and management tracking tool tickets (ServiceNow) to confirm ownership and to establish priority for completing ticket work requests.
Documents work in incident management tracking tool (ServiceNow) and manages service levels to meet or exceed within allowed timeframes.
Uses systems management tool (i.e., SCCM) to manage the enterprise desktop environment, generate reports, observe functions, image systems and increase efficiencies.
A high school diploma and five years of relevant IT experience, OR an equivalent combination of education, training and experience.
Supports Emory's Finance & Administration Division users' computer equipment to ensure equipment functions properly on the enterprise's networks.
Manages computer equipment inventory to maintain available stock for emergency replacements and upgrades and to meet certain customer needs.
It/Desktop Support Intern
By Glidewell Dental At , Irvine, 92612, Ca $23 - $30 an hour
Performs other related duties and projects as business needs require at direction of management.
Partner with a mentor who will provide guidance and real world education every step of the way
Gain hands on experience with project(s) that are extremely valuable to the company
Previous experience with desktop or desk side support is a plus.
Previous experience with enterprise applications is a plus.
Be challenged by unconventional thinking
It Analyst – Desktop Support
By DCH Health System At Tuscaloosa, AL, United States
Requires use of electronic mail, time and attendance software, learning management software and intranet.
Higher Level Degrees, Certifications And Experience Are Preferred.
To contribute to knowledge base articles, creating and updating documents as needed to improve resolution rates for the department.
To serve as an expert resource for lesser ranked staff, helping to build the skill set of these assistants.
Performs compliance requirements as outlined in the Employee Handbook
To provide support to end-users for PC, printer, applications, wireless, networking to the data closet and any other supported desktop hardware.
It Desktop Support Specialist
By TPD® Workforce & HR Solutions At Vancouver, WA, United States
Strong organizational, time management, and prioritization skills based on the urgency of tasks
Provide backup support to the IT Senior Administrator and Manager
Experience in a computing related department or comparable field experience
Strong written and verbal communication skills
Act as the first line of contact for IT related issues from employees
Identify, prioritize and confirm resolution of reported issues with desktop, laptop or network systems
It Desktop Support Specialist
By Envent Corporation At La Porte, TX, United States
Familiarity with networking concepts, Active Directory, and user account management.
Manage user accounts, including creating, modifying, and disabling accounts, resetting passwords, and granting permissions.
Associate’s Degree or Bachelor's degree in Information Systems / Technology, or related field, or equivalent work experience.
Proven experience in providing technical support in an IT helpdesk or service desk environment.
Excellent problem-solving and analytical skills to diagnose and resolve technical issues.
Strong communication skills, both written and verbal, with the ability to communicate technical concepts to non-technical users.
It Desktop Services Analyst
By Rocket Lawyer At , San Francisco, Ca $90,000 - $120,000 a year
Intermediate knowledge and experience with Mac OS X and Windows troubleshooting and support in an enterprise environment
Monitor internal IT support channels and support employees requests onsite or remotely
Keep our knowledge base up-to-date and provide training when needed
Great soft skills are a must
2-4 years experience in a Helpdesk role working out of a ticketing queue
Experience with basic networking technologies such as WAN, LAN, WiFi, DNS, DHCP, etc.)

Are you looking for a challenging and rewarding role in Desktop Support? We are looking for a Desktop Support Officer to join our team and provide technical assistance to our customers. You will be responsible for troubleshooting hardware and software issues, installing and configuring computer systems, and providing technical support to our customers. If you have a passion for technology and a commitment to providing excellent customer service, this could be the perfect job for you!

Overview:

Desktop Support Officers are responsible for providing technical support and assistance to computer users. They are responsible for troubleshooting hardware and software issues, installing and configuring computer systems, and providing technical support and advice to users.

How To Become an Desktop Support Officer:

To become a Desktop Support Officer, you will need to have a high school diploma or equivalent and experience working with computers. You may also need to have certifications in specific software or hardware.

Desktop Support Officer Skills:

• Knowledge of computer hardware and software
• Troubleshooting and problem-solving skills
• Excellent customer service skills
• Ability to work independently and as part of a team
• Good communication and interpersonal skills
• Ability to work under pressure
• Knowledge of network systems and protocols

What is Desktop Support Officer Knowledge?

• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Knowledge of operating systems
• Knowledge of computer security systems
• Knowledge of computer troubleshooting techniques
• Knowledge of customer service principles

What is Desktop Support Officer Responsibilities?

• Installing and configuring computer systems
• Troubleshooting hardware and software issues
• Providing technical support and advice to users
• Maintaining and repairing computer systems
• Updating system software
• Ensuring security of computer systems
• Monitoring system performance

What is Desktop Support Officer Experience?

• Experience working with computers
• Experience troubleshooting hardware and software issues
• Experience installing and configuring computer systems
• Experience providing technical support and advice to users
• Experience maintaining and repairing computer systems
• Experience updating system software
• Experience ensuring security of computer systems

What is Desktop Support Officer Qualifications?

• High school diploma or equivalent
• Certifications in specific software or hardware
• Experience working with computers
• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Knowledge of operating systems
• Knowledge of computer security systems
• Knowledge of computer troubleshooting techniques

Desktop Support Officer Education:

• High school diploma or equivalent
• Certifications in specific software or hardware
• Associate’s degree in computer science or related field
• Bachelor’s degree in computer science or related field

Tools to Help Desktop Support Officer Work Better:

• Remote access software
• Automation software
• Network monitoring software
• Help desk software
• Asset management software
• Backup and recovery software
• Security software

Good Tips to Help Desktop Support Officer Do More Effectively:

• Stay up to date on the latest technology trends.
• Develop a system for tracking and resolving customer issues.
• Utilize automation tools to streamline processes.
• Create a knowledge base of common issues and solutions.
• Develop a system for tracking and monitoring system performance.
• Develop a system for tracking and managing assets.
• Develop a system for tracking and managing security.

Common Desktop Support Officer Interview Questions:

• What experience do you have working with computers?
• What certifications do you have in specific software or hardware?
• How would you troubleshoot a hardware or software issue?
• How would you provide technical support and advice to users?
• What experience do you have installing and configuring computer systems?
• What experience do you have maintaining and repairing computer systems?
• How would you ensure the security of computer systems?