Sr. It Desktop Specialist

Abiomed, part of Johnson & Johnson MedTech, is a leading provider of medical devices that provide circulatory and respiratory support, with a mission of recovering hearts & saving lives. Abiomed’s “Patients First!” culture drives our skilled workforce and strong relationships with clinicians. Our innovative product portfolio and robust pipeline provide us the incredible opportunity to bring lifesaving technology to more patients around the world than ever before. Founded in 1981, Abiomed has a proven track record for growth, integrity and innovation.

I Am Abiomed | I Am Heart Recovery | Patients First!

The IT Senior Desktop Specialist provides technical leadership for end user technologies across our global enterprise. Provides Tier 3 support for incidents submitted to the internal help desk and mentors other members of the support team. Drives technology decisions for end user device and owns platform direction and support.

Principle Duties and Responsibilities :

• Partners with engineering and security team to ensure organizational alignment
• Evaluates technology solutions to meet organizational needs for end user computing
• Drive process improvements to streamline operations
• Drives creation and use of technical documentation .
• Mentors help desk team to raise overall knowledge and competency.
• Owns technical partnership with vendors and other technology solution providers
• Provides support for incidents not able to be resolved by the help desk team.

Qualifications

Job Qualifications:

• Minimum of 5 years of working in an IT support function with increasing levels of technical responsibility
• Experience in the following technology stacks: SSO (Okta), Device Config Management (SCCM) , MDM(Workspace One, Jamf), Microsoft Technology (Powershell, Azure, O365, Server 2012-2022, Exchange)
• Technical leadership experience with mentorship experience
• Demonstrated ability to craft procedures and drive adoption
• Knowledge of common information security support frameworks (ITSL)

Beneficial Certifications / Trainings / Knowledge:

• Information Technology Infrastructure Library (ITIL)
• Certified Information Systems Security Professional (CISSP)
• Microsoft Certified Professional (MCP)
• German Language Knowledge is a Plus.

Abiomed is an Equal Opportunity Employer committed to a diverse workforce. Abiomed will not discriminate against any worker or job applicant on the basis of race, color, religion, gender, gender identity, national origin, ancestry, age, sexual orientation, gender identity, marital or civil partnership status, pregnancy, gender reassignment, non-job related mental or physical disability, genetic information, veteran status, military service, application for military service, or membership in any other category protected under law. Abiomed maintains a drug-free workplace.