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It Desktop Support Officer Jobs in Iowa

It Desktop Support Jobs
By Parkland Health and Hospital System At , Dallas, 75201

Education: - Prefer Bachelor's degree in Computer Science, Telecommunications, Information Systems, or a related field.

It Support Consultant - Onsite Desktop Support
By University of Iowa At Iowa City, IA, United States
Experience working in a fast-paced environment that requires excellent time management skills and flexibility to balance workload.
Experience with IT Service Management Change Management, Continuous Improvement Initiatives, ITIL, LEAN and/or Project Coordination.
Maintain accurate inventory management records.
Accurately document all performed work within service management tracking system.
Professional experience working with desktop hardware and software in a centrally managed workstation environment.
Develops the understanding of institutional knowledge to reflect customer needs within solution planning and implementation.
It Support Analyst - Onsite Desktop Support
By University of Iowa At Iowa City, IA, United States
Experience working in a fast-paced environment that requires excellent time management skills and flexibility to balance workload.
Experience utilizing or basic knowledge of remote IT support tools.
Experience with IT Service Management Change Management, Continuous Improvement Initiatives, ITIL, LEAN and/or Project Coordination.
Influences best practices for basic software management and security practices
Maintain accurate inventory management records.
Assists with asset management activities as requested.
It Desktop Support Specialist
By Freeman At , Joplin, Mo
Comptia A+ or Google IT Support Professional Certification within 120 days of hire
Gain exposure to new and advanced technology in the healthcare setting
Wellness program with discounts to Health Insurance or Cash Bonus with Participation
Milestone payments with longevity of employment
Daycare designated only for Freeman Family members
Payroll deduction at different locations such as The Daily Grind, Freeman Gift Shop, Cafeteria, etc.

Are you looking for a challenging and rewarding role in Desktop Support? We are looking for a Desktop Support Officer to join our team and provide technical assistance to our customers. You will be responsible for troubleshooting hardware and software issues, installing and configuring computer systems, and providing technical support to our customers. If you have a passion for technology and a commitment to providing excellent customer service, this could be the perfect job for you!

Overview:

Desktop Support Officers are responsible for providing technical support and assistance to computer users. They are responsible for troubleshooting hardware and software issues, installing and configuring computer systems, and providing technical support and advice to users.

How To Become an Desktop Support Officer:

To become a Desktop Support Officer, you will need to have a high school diploma or equivalent and experience working with computers. You may also need to have certifications in specific software or hardware.

Desktop Support Officer Skills:

• Knowledge of computer hardware and software
• Troubleshooting and problem-solving skills
• Excellent customer service skills
• Ability to work independently and as part of a team
• Good communication and interpersonal skills
• Ability to work under pressure
• Knowledge of network systems and protocols

What is Desktop Support Officer Knowledge?

• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Knowledge of operating systems
• Knowledge of computer security systems
• Knowledge of computer troubleshooting techniques
• Knowledge of customer service principles

What is Desktop Support Officer Responsibilities?

• Installing and configuring computer systems
• Troubleshooting hardware and software issues
• Providing technical support and advice to users
• Maintaining and repairing computer systems
• Updating system software
• Ensuring security of computer systems
• Monitoring system performance

What is Desktop Support Officer Experience?

• Experience working with computers
• Experience troubleshooting hardware and software issues
• Experience installing and configuring computer systems
• Experience providing technical support and advice to users
• Experience maintaining and repairing computer systems
• Experience updating system software
• Experience ensuring security of computer systems

What is Desktop Support Officer Qualifications?

• High school diploma or equivalent
• Certifications in specific software or hardware
• Experience working with computers
• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Knowledge of operating systems
• Knowledge of computer security systems
• Knowledge of computer troubleshooting techniques

Desktop Support Officer Education:

• High school diploma or equivalent
• Certifications in specific software or hardware
• Associate’s degree in computer science or related field
• Bachelor’s degree in computer science or related field

Tools to Help Desktop Support Officer Work Better:

• Remote access software
• Automation software
• Network monitoring software
• Help desk software
• Asset management software
• Backup and recovery software
• Security software

Good Tips to Help Desktop Support Officer Do More Effectively:

• Stay up to date on the latest technology trends.
• Develop a system for tracking and resolving customer issues.
• Utilize automation tools to streamline processes.
• Create a knowledge base of common issues and solutions.
• Develop a system for tracking and monitoring system performance.
• Develop a system for tracking and managing assets.
• Develop a system for tracking and managing security.

Common Desktop Support Officer Interview Questions:

• What experience do you have working with computers?
• What certifications do you have in specific software or hardware?
• How would you troubleshoot a hardware or software issue?
• How would you provide technical support and advice to users?
• What experience do you have installing and configuring computer systems?
• What experience do you have maintaining and repairing computer systems?
• How would you ensure the security of computer systems?