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Customer Technical Support Jobs in California

Customer Technical Support Representative
By LaunchPointPEO At Alameda, CA, United States
Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
Responsible for account management (password reset, account maintenance)
Implement Virtual Desktop infrastructure allowing virtual desktop management
1-3+ years of proven experience in a heavy customer focus position involving and technical knowledge and services
Provide Remote Support, Desktop Support and Field Technician Support.
Monitor, manage and secure employees’ mobile device
Technical Customer Support Specialist [Healthcare]
By Braid Health At San Francisco Bay Area, United States
Diligent, detail-oriented, methodical, practical, analytical with good project management skills.
Partner with our customers to effectively and expediently resolve questions and ensure the customer’s full satisfaction with their experience.
Collaborate with internal teams to identify opportunities and continuously improve the customer experience with Braid including participation in ad-hoc projects.
Bachelor’s degree required with at least 2 years of customer support experience, or equivalent work experience with an imaging services provider
Strong written and verbal communication skills
Strong interpersonal and customer service skills
Technical Support And Customer Experience Specialist
By Avantree At San Francisco Bay Area, United States
Proven experience in a customer support role in the consumer electronics industry.
Excellent problem-solving skills to handle technical questions.
Exceptional written communication skills to create FAQs and user manuals.
Innate people skills and patience to help our senior and hearing-impaired customers.
Capability to work in a fast-paced environment and manage multiple tasks.
Good interpersonal skills to collaborate with the marketing team and HQ.
Technical Customer Support Specialist [Healthcare]
By Braid Health At San Francisco, CA, United States
Diligent, detail-oriented, methodical, practical, analytical with good project management skills.
Partner with our customers to effectively and expediently resolve questions and ensure the customer’s full satisfaction with their experience.
Collaborate with internal teams to identify opportunities and continuously improve the customer experience with Braid including participation in ad-hoc projects.
Bachelor’s degree required with at least 2 years of customer support experience, or equivalent work experience with an imaging services provider
Strong written and verbal communication skills
Strong interpersonal and customer service skills

Are you looking for a job that allows you to use your technical skills to help customers? Look no further! We are looking for a Customer Technical Support Specialist to join our team and provide excellent customer service. You will be responsible for troubleshooting customer issues, providing technical assistance, and resolving customer inquiries. If you have a passion for technology and helping others, this is the job for you!

Overview:

Customer Technical Support jobs involve providing technical assistance to customers who are having trouble with their products or services. This could include troubleshooting software or hardware issues, providing advice on how to use products, and helping customers with installation and setup. Customer Technical Support professionals must have excellent communication and problem-solving skills, as well as a strong knowledge of the products they are supporting.

How To Become an Customer Technical Support jobs:

To become a Customer Technical Support professional, you will need to have a strong understanding of the products or services you are supporting. You should also have excellent communication and problem-solving skills. Many employers require a degree in a related field, such as computer science or information technology. Additionally, some employers may require certification in specific software or hardware.

Customer Technical Support Skills:

• Excellent communication skills
• Problem-solving skills
• Knowledge of products and services
• Ability to troubleshoot software and hardware issues
• Patience and empathy
• Ability to explain technical concepts in a clear and concise manner
• Ability to work independently and as part of a team

What is Customer Technical Support Knowledge?

• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices
• Knowledge of technical support processes and procedures
• Knowledge of troubleshooting techniques
• Knowledge of customer service software
• Knowledge of product installation and setup

What is Customer Technical Support Responsibilities?

• Respond to customer inquiries via phone, email, or chat
• Troubleshoot software and hardware issues
• Provide advice on how to use products and services
• Assist with product installation and setup
• Document customer interactions and resolutions
• Follow up with customers to ensure their issue has been resolved
• Escalate unresolved issues to higher-level support personnel

What is Customer Technical Support Experience?

• Previous experience in customer service or technical support
• Experience with troubleshooting software and hardware issues
• Experience with customer service software
• Experience with product installation and setup
• Experience with providing advice on how to use products and services

What is Customer Technical Support Qualifications?

• Degree in a related field, such as computer science or information technology
• Certification in specific software or hardware
• Knowledge of customer service principles and practices
• Knowledge of technical support processes and procedures
• Knowledge of troubleshooting techniques

Customer Technical Support Education:

• Bachelor’s degree in computer science, information technology, or a related field
• Certification in specific software or hardware
• Training in customer service principles and practices
• Training in technical support processes and procedures
• Training in troubleshooting techniques
What tools help Customer Technical Support work better?
• Remote access software: Remote access software allows Customer Technical Support professionals to access customer computers remotely to troubleshoot issues.
• Knowledge base software: Knowledge base software allows Customer Technical Support professionals to store and access information about products and services.
• Customer service software: Customer service software allows Customer Technical Support professionals to track customer interactions and resolutions.
• Collaboration software: Collaboration software allows Customer Technical Support professionals to work together on customer issues.
Good tips to help Customer Technical Support do more effectively?
• Listen carefully to customers: It is important to listen carefully to customers in order to understand their issues and provide the best possible solutions.
• Ask questions: Asking questions can help Customer Technical Support professionals better understand customer issues and provide more effective solutions.
• Stay organized: Staying organized can help Customer Technical Support professionals keep track of customer interactions and resolutions.
• Follow up: Following up with customers can help ensure that their issues have been resolved.
Common Customer Technical Support interview questions?
• What experience do you have in customer service or technical support?
• What knowledge do you have of customer service principles and practices?
• What knowledge do you have of technical support processes and procedures?
• What knowledge do you have of troubleshooting techniques?
• What experience do you have with customer service software?
• What experience do you have with product installation and setup?