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Customer Success Operations Analyst Jobs

Operations Associate - Customer Success
By Samsara At United States
3+ years of data-driven, operational experience, ideally in a SaaS environment or fast-paced management consulting role
Experience launching change management operational process improvements
Drive industry research of best practices to ensure Samsara is building upon cutting-edge technologies and management practices
Build a project and change management foundation by establishing tools, process, and communication standards within CS
Manage playbooks and processes, team enablement, technology, and data insights for a 75+ person (and growing!) CS organization
Build, maintain, and improve our data and reporting capabilities
Success Strategy & Operations Analyst
By HubSpot At United States
Prior experience in management consulting, finance, strategy & ops a plus
Provide data-driven, operational and decision-making support to the Customer Success organization and management team
Maintain your business units headcount and capacity forecast and liaise with leadership and finance on any risk/opportunity
Support our operating cadence of weekly, monthly and quarterly performance analysis, forecasting and business reviews
Understand global demands and nuances, and partner with leaders on regional projects
Respond to business requests, compile root cause analyses and solve common issues
Customer Success Analyst Jobs
By Curology At United States
Communicate and present data to all levels of management
Strong proficiency in Excel and knowledge of business intelligence a plus
High level of professionalism and strong presentation capabilities
Comprehensive benefits: medical, dental, and vision insurance for employees; flexible spending account; 401k; mental health & wellness programs
$75 WFH stipend (remote employees)
Home office setup stipend (remote employees)
Business Operations, Senior Associate - Member & Customer Success
By LinkedIn At San Francisco, CA, United States
Bring clear thinking and excellent problem-solving skills to a range of challenging business questions
Cultivate relationships with cross-functional teams such as Product, Engineering, Go-to-market Operations, Marketing, Finance, and Sales
4+ years of experience in strategy consulting, investment banking or a strategy-related role with exposure to technology driven businesses
Highly analytical: experience decomposing and solving real world business problems, ideally building/using advanced Excel models. SQL a plus
Effective communications: Excellent communication skills with the ability to distill complex thoughts and strategies into simple, actionable recommendations
Deliver strategic projects for our leadership that provide key business insights for high-priority initiatives
Customer Strategy & Success Analyst
By Revenue Analytics, Inc. At Atlanta, GA, United States
1-2+ years of relevant customer-facing experience in technology, product management or consulting
Excellent written and verbal communications skills
Ability to proactively manage own tasks across multiple customers and guide team priorities
Bachelor’s degree with strong academic credentials
Intellectual curiosity and eagerness to apply rigorous analytics to business problems
Excels in a highly collaborative team environment with a diverse set of teams and perspectives
Customer Success Analyst Jobs
By Jobot At Philadelphia, PA, United States
Several years of experience in customer success, account management, or a related field.
Strong negotiation and contract management skills, with the ability to manage vendor relationships and negotiate pricing and contracts.
Strong organizational and project management skills, with the ability to manage multiple projects and priorities simultaneously.
100% REMOTE - Must Have Contracts Experience
Manage vendor relationships and negotiate pricing and contracts to ensure the best possible service and pricing for our customers.
Strong analytical and problem-solving skills, with the ability to analyze data and metrics to identify trends and opportunities for improvement.
Customer Success Analyst Jobs
By Jobot At Kansas City, MO, United States
Several years of experience in customer success, account management, or a related field.
Strong negotiation and contract management skills, with the ability to manage vendor relationships and negotiate pricing and contracts.
Strong organizational and project management skills, with the ability to manage multiple projects and priorities simultaneously.
100% REMOTE - Must Have Contracts Experience
Manage vendor relationships and negotiate pricing and contracts to ensure the best possible service and pricing for our customers.
Strong analytical and problem-solving skills, with the ability to analyze data and metrics to identify trends and opportunities for improvement.
Strategic Customer Operations Analyst
By BioSpace At Massachusetts, United States
Responsible for achieving results to meet volume demands, support inventory disruptions and order management along with continuous improvement programs.
Develops processes and communication plans to strengthen business to business relationships including process optimization in inventory management endeavors.
Performs all order management & inventory functions in SAP.
Demonstrate exceptional business acumen, communication and critical thinking skills to handle complex problems.
Bachelor's degree or equivalent experience.
Two to four years of pharmaceutical, customer service, and/or operations experience.
Customer Care Analyst - Life Operations
By Mutual of Omaha At , Remote $19 an hour
Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico.
Previous customer service experience in a call center environment.
WHAT WE CAN OFFER YOU:
Hourly Wage: $19.00, plus annual bonus opportunity.
Regular associates working 40 hours a week can earn up to 15 days of vacation each year.
Regular associates receive 9 paid holidays in 2023.
Senior Manager, Customer Success Operations
By Flock Safety At Atlanta, GA, United States
Strong project management skills with the ability to prioritize, multitask and manage multiple initiatives in a fast-paced environment.
Collaborate with cross-functional teams to ensure successful onboarding, adoption, and expansion of our product offerings.
Develop and manage customer success processes and workflows to drive operational efficiency, including customer segmentation, playbooks, and metrics reporting.
5+ years of experience in Customer Success Operations, Customer Support Operations, or related field in a high-growth technology company.
Strong analytical skills with the ability to leverage customer data and feedback to identify trends and insights.
Proven experience in managing and developing a team of customer success operations professionals.
Customer Success Analyst Jobs
By NielsenIQ At St Louis, MO, United States
Polished, persuasive communication skills with experience in presentations
Understand and leverage NielsenIQ solutions and apply industry knowledge to conduct advanced issue-based analyses with clear proactive insights and action-oriented recommendations
Expert level Excel skills (pivot tables, v-lookups)
Experience in presenting data analysis to stakeholders and decision-makers
Experience in collaborating on projects and maintaining positive relationships in complex situations
Experience working with customers preferred
Customer Success Operations Manager
By Aisera At Palo Alto, CA, United States
Experience with Customer Success Management systems (e.g., Gainsight/Totango/Client Success/Catalyst etc., digital marketing tools)
What we do: AI Service Management (AISM)
7-10 years of experience in which at least 5 years in Technical Support Operations or Customer Success Operations role.
Experience with Customer Support Tools (e.g., Salesforce, Zendesk, etc.)
Hands on Experience with IT, IT Automation, and Technical Support systems
Medical, dental, and vision benefits
Director, Customer Success Operations
By Anomali At Redwood City, CA, United States
Extensive experience designing, building and launching CRM, customer success management platforms, workflow management and support systems. Knowledge/experience with Gainsight highly desirable
Manage the CS incentive programs including both rewards and recognition
Create and manage dashboards/reports to provide visibility and monitoring of key performance metrics relevant to the CS organization including
Manage the forecasting process. Proactive monitor customer health and early detection of at-risk renewals/design of playbooks to address them
Strong listening skills; open to input from other team members and departments
Exceptional communication skills, both oral and written
Analyst- Customer Success Jobs
By The Kraft Heinz Company At Tampa, FL, United States
Works closely with Sales counterparts and assist with efforts to maximize sales through efficient supply chain offerings
Minimum of 3-5 years of work experience in a supply chain related field
Design and implement mutually beneficial creative supply chain solutions and programs that improve service and/or reduce costs (i.e. CPU- DPS opportunity)
Stay informed with Sales initiatives and assist the team in meeting sales targets / project deadlines
Proven track record for achieving consistent / positive supply chain results
Operations Manager - Therapist Success
By Path At United States
Experience with high-growth startups, healthcare or as a strategy consultant
Exposure to customer experience and customer success, and the tools and software typically associated with that function.
Competitive pay and benefits that do not change based on location
The ability to work from any location within the US
2 company-wide shutdown weeks each year to focus on self-care
Paid parental leave to support you and your family
Business Operations, Senior Associate - Support & Customer Success (Product)
By LinkedIn At San Francisco, CA, United States
Analytical abilities: Experience solving real-world business problems, ideally building/using advanced Excel models, SQL
4+ years of work experience in technology, strategy consulting, investment banking, or a strategy-related role
Bachelor's degree in science, mathematics, engineering or degree that develops robust critical thinking skills or any quantitative major.
Communications: Excellent communication skills to distill complex thoughts and strategies into simple, actionable recommendations
Executive presence: Experience working closely with business leaders to solve challenging business problems; credibly present and debate recommendations with business partners
Content-specific: Experience with technology, Go-To-Market operations, and/or Saas companies
Director, Customer Success Operations
By TheGuarantors At New York, United States
Scope out requirements and manage projects and timelines for each systems initiative
Use technology to support internal users ability to provide an excellent customer experience, while continuously seeking to increase efficiency
Minimum of 4+ years of experience with HubSpot, expertise in building CRM workflows required
Ability and interest to work cross-functionally across product, engineering, finance and marketing teams
HubSpot Administrator Developer or willingness to obtain certification upon hire
Knowledge of SQL strongly preferred
Sales Operations/Customer Success Coordinator
By C C Creations At , College Station, 77840, Tx $15 - $17 an hour
Excellent time management and organizational skills
Exceptional customer service & communication skills
1-year minimum of customer service experience or related field
Enter customer orders into our industry specific Windows based software
Research products and pricing for presentations to customers
Mail sales resources to outside sales representatives
Vp, Customer Experience Strategy & Customer Success Operations
By Anaplan At Miami, FL, United States
Management experience with a team of at least 50 team members, and demonstrated success as a leader of leaders
Lifecycle management ofprocesses and playbooks
Deploy management systems that leverage data and analytics to measure results for customer success across all field engagement.
Demonstrated success with cross-functional coordination, including planning, execution tracking, decision making, and critical metric management
Program, project management, and daily operations of important metrics by subordinate managers.
Create process to support field efficiency across the entire customer experience
Customer Success Operations Jobs
By Trellix At , Remote $110,000 - $125,000 a year
Expert knowledge of data visualization and experience with DV tools such as Looker, Tableau, Qlik or Power BI
Providing feedback in architecting new system requirements, business processes and investments
Work with Customer Success organization to influence and improve processes that impact the customer experience, renewal rates, expansion and/or predictability.
5+ years of related experience, minimum, in a SW or SaaS Operations environment
Expert knowledge of Excel/Google Sheets, MS Office and G-Suite tools
Understanding and knowledge of data engineering processes, query languages and ETL tools & processes

Are you looking for an exciting opportunity to join a fast-growing team and make an impact? We are looking for a Customer Success Operations Analyst to join our team and help us deliver exceptional customer experiences. You will be responsible for analyzing customer data, developing strategies to improve customer satisfaction, and ensuring customer success. If you are passionate about helping customers and have a knack for problem-solving, this could be the perfect role for you!

Overview A Customer Success Operations Analyst is responsible for ensuring customer satisfaction and loyalty by providing operational support to customers. This includes providing technical assistance, troubleshooting, and resolving customer inquiries. The analyst will also be responsible for developing and maintaining customer relationships, as well as identifying opportunities to improve customer experience. Detailed Job Description The Customer Success Operations Analyst is responsible for providing operational support to customers, including troubleshooting and resolving customer inquiries. The analyst will also be responsible for developing and maintaining customer relationships, as well as identifying opportunities to improve customer experience. The analyst will work closely with customer success, sales, and product teams to ensure customer satisfaction and loyalty. Job Skills Required
• Excellent customer service and communication skills
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Knowledge of customer service best practices
• Knowledge of customer relationship management (CRM) systems
• Proficiency in Microsoft Office Suite
Job Qualifications
• Bachelor’s degree in business, marketing, or related field
• At least two years of experience in customer service or customer success
• Experience with customer relationship management (CRM) systems
• Knowledge of customer service best practices
Job Knowledge
• Knowledge of customer service best practices
• Knowledge of customer relationship management (CRM) systems
• Knowledge of customer success strategies
• Knowledge of customer segmentation and targeting
Job Experience
• At least two years of experience in customer service or customer success
• Experience with customer relationship management (CRM) systems
• Experience in developing and maintaining customer relationships
• Experience in identifying opportunities to improve customer experience
Job Responsibilities
• Provide operational support to customers, including troubleshooting and resolving customer inquiries
• Develop and maintain customer relationships
• Identify opportunities to improve customer experience
• Work closely with customer success, sales, and product teams to ensure customer satisfaction and loyalty
• Monitor customer feedback and provide insights to the customer success team
• Analyze customer data to identify trends and opportunities for improvement