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Customer Success Operations Analyst Jobs in Arkansas

Customer Success And Operations Specialist
By WERKstream At United States
Excellent organizational, time management, and multi-tasking skills
The 30-45 minute web meeting with the hiring manager focused on soft skills, collaboration, culture, and use case/technical skills.
Work closely with Solution Managers, Product Managers, and Product Owners to refine business requirements and establish timelines.
The Job Details: Responsibilities and required skills.
Wellness and Work-Life Benefits. Resources include fitness reimbursement, employee assistance programs, and flexible work schedules to support physical and mental health.
Collaborate with cross-functional teams, including Product, Marketing, Brand, Customer Experience, and e-commerce, to develop and execute customer-centric strategies aligned with goals.
Operations & Customer Success Manager
By Hotel Lobby Candle At United States
You can work independently and communicate with management effectively.
You have an interest in new product development, logistics, and inventory management.
Manage day-to-day communications with shipping carriers as needed to resolve issues.
You have exceptional organizational and follow-up skills.
You take initiative and seek increased responsibilities.
You’re eager to build and manage a team as we continue to grow.
Customer Success Operations Manager
By Cornerstone OnDemand At United States
Support/project management of Retention and Risk Mitigation program initiatives
At least 5 years of experience in Customer Success, consulting or an operational role
Strong attention to detail and ability to manage multiple projects simultaneously
Strong organizational skills with excellent follow-up to ensure expectations and deadlines are met
Excellent communication, presentation and analytical skills
Experience in deploying change initiatives and internal tools and programs.
Customer Success & Operations Manager
By Energize Marketing At United States
Onboard customers and provide a positive experience working with Energize Marketing through a high degree of account management
3-5+ years of relevant work experience in strategic account management
Exceptional organizational, time-management, and prioritization skills
and provide a positive experience working with Energize Marketing through a high degree of account management
Manage programs and deliverables by effectively leveraging technology and company systems
Proven experience in managing technical project implementations
Customer Success And Operations Manager
By AmerisourceBergen At United States
Experience building and managing relationships, including interacting with all levels of management (both internally and client-focused)
Experience with inventory management and Radio Frequency Identification (RFID) extremely beneficial
Possess process and change management skills
5+ years of account management or customer success work in healthcare technology environment
Experience with root cause analysis, including the skill and experience to troubleshoot and investigate issues
Outstanding communication (written and oral) and interpersonal skills
Senior Director, Customer Success Operations
By Spring Health At United States
Works closely with the VP of CS, Sales and Finance leadership in preparing Board level and Executive management presentations.
Access to Gympass, an on-demand virtual benefit that provides wellbeing coaching, and budget management.
Manage customer specific reporting needs directly with the Data Science team to stay aligned on priorities and reporting requirements.
Bachelor's degree in business, management, or a related field (MBA preferred).
Own the ongoing reporting cadence needed to manage the Customer Success upsell and renewal forecast on a regular basis.
Manage the customer success tools and platforms that enable effective and accurate tracking, reporting, and analysis of customer success metrics.
Customer Success Operations Associate
By athenahealth At United States
2 years of related professional experience (Customer Support, Customer Success, Project Management, Change Management, Operations, Implementation/Onboarding) 
Ensure a delightful customer experience through our operational support 
Work with the athenaIT team to define business requirements for enhancements and additions to operational infrastructure 
Ensure the timeliness and accuracy of operational activities supported by the Customer Success Strategy and Operations team 
Support the maintenance and data integrity of key systems (Salesforce, Cornerstone, Cloud Coach, etc.) 
Demonstrate process ownership and expertise in managing operational processes 
Customer Success Operations Analyst
By Samsara At United States
3+ years of data-driven, operational experience, ideally in a SaaS environment or fast-paced management consulting role
Experience launching change management operational process improvements
Drive industry research of best practices to ensure Samsara is building upon cutting-edge technologies and management practices
Build a project and change management foundation by establishing tools, process, and communication standards within CS
Manage playbooks and processes, team enablement, technology, and data insights for a 75+ person (and growing!) CS organization
Build, maintain, and improve our data and reporting capabilities
Systems Analyst - Customer Success
By Samsara At United States
Excellent critical thinking skills with the ability to break down ambiguous problems into concrete, manageable components and think through optimal solutions
Deploying releases and security requirements
2+ years experience in CRM administration and development, previous Gainsight or Totango experience preferred
Experience with data integrity, data quality, data migration and data maintenance
Experience designing test plans, performing unit testing, and launching projects effectively on tight timelines
Proven ability to work cross-functionally to understand business requirements and translate them to effective use of applications
Operations Associate - Customer Success
By Samsara At United States
3+ years of data-driven, operational experience, ideally in a SaaS environment or fast-paced management consulting role
Experience launching change management operational process improvements
Drive industry research of best practices to ensure Samsara is building upon cutting-edge technologies and management practices
Build a project and change management foundation by establishing tools, process, and communication standards within CS
Manage playbooks and processes, team enablement, technology, and data insights for a 75+ person (and growing!) CS organization
Build, maintain, and improve our data and reporting capabilities
Success Strategy & Operations Analyst
By HubSpot At United States
Prior experience in management consulting, finance, strategy & ops a plus
Provide data-driven, operational and decision-making support to the Customer Success organization and management team
Maintain your business units headcount and capacity forecast and liaise with leadership and finance on any risk/opportunity
Support our operating cadence of weekly, monthly and quarterly performance analysis, forecasting and business reviews
Understand global demands and nuances, and partner with leaders on regional projects
Respond to business requests, compile root cause analyses and solve common issues
Customer Success Analyst Jobs
By Curology At United States
Communicate and present data to all levels of management
Strong proficiency in Excel and knowledge of business intelligence a plus
High level of professionalism and strong presentation capabilities
Comprehensive benefits: medical, dental, and vision insurance for employees; flexible spending account; 401k; mental health & wellness programs
$75 WFH stipend (remote employees)
Home office setup stipend (remote employees)
Operations Manager - Therapist Success
By Path At United States
Experience with high-growth startups, healthcare or as a strategy consultant
Exposure to customer experience and customer success, and the tools and software typically associated with that function.
Competitive pay and benefits that do not change based on location
The ability to work from any location within the US
2 company-wide shutdown weeks each year to focus on self-care
Paid parental leave to support you and your family
Process Analyst, Customer Operations
By Brilliant Earth At United States
Act as technical liaison between Customer Operations team and Product Management teams.
Work collaboratively with Customer Operations, Product Operations, and Product management teams on cross-functional initiatives.
Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings.
Create a roadmap for tools and technology needed to ensure improvement to our customer and intra and inter-departmental experience
Project manage process improvement initiatives to ensure smooth implementation and success for launch.
401k match. We know that saving for the future is important. That's why we offer a generous 401k match.

Are you looking for an exciting opportunity to join a fast-growing team and make an impact? We are looking for a Customer Success Operations Analyst to join our team and help us deliver exceptional customer experiences. You will be responsible for analyzing customer data, developing strategies to improve customer satisfaction, and ensuring customer success. If you are passionate about helping customers and have a knack for problem-solving, this could be the perfect role for you!

Overview A Customer Success Operations Analyst is responsible for ensuring customer satisfaction and loyalty by providing operational support to customers. This includes providing technical assistance, troubleshooting, and resolving customer inquiries. The analyst will also be responsible for developing and maintaining customer relationships, as well as identifying opportunities to improve customer experience. Detailed Job Description The Customer Success Operations Analyst is responsible for providing operational support to customers, including troubleshooting and resolving customer inquiries. The analyst will also be responsible for developing and maintaining customer relationships, as well as identifying opportunities to improve customer experience. The analyst will work closely with customer success, sales, and product teams to ensure customer satisfaction and loyalty. Job Skills Required
• Excellent customer service and communication skills
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Knowledge of customer service best practices
• Knowledge of customer relationship management (CRM) systems
• Proficiency in Microsoft Office Suite
Job Qualifications
• Bachelor’s degree in business, marketing, or related field
• At least two years of experience in customer service or customer success
• Experience with customer relationship management (CRM) systems
• Knowledge of customer service best practices
Job Knowledge
• Knowledge of customer service best practices
• Knowledge of customer relationship management (CRM) systems
• Knowledge of customer success strategies
• Knowledge of customer segmentation and targeting
Job Experience
• At least two years of experience in customer service or customer success
• Experience with customer relationship management (CRM) systems
• Experience in developing and maintaining customer relationships
• Experience in identifying opportunities to improve customer experience
Job Responsibilities
• Provide operational support to customers, including troubleshooting and resolving customer inquiries
• Develop and maintain customer relationships
• Identify opportunities to improve customer experience
• Work closely with customer success, sales, and product teams to ensure customer satisfaction and loyalty
• Monitor customer feedback and provide insights to the customer success team
• Analyze customer data to identify trends and opportunities for improvement