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Customer Success Operations Analyst Jobs in New York

Customer Success Analyst Jobs
By Spring Health At , New York
Access to Gympass, an on-demand virtual benefit that provides wellbeing coaching, and budget management.
Capture business requirements from key stakeholders and coordinate with internal teams that may be impacted by changes proposed
A bachelor's degree or equivalent work experience
Ability to multi-task and manage time effectively, handling multiple projects and deadlines simultaneously
Excellent written and oral communication skills
Strong problem solving skills, including identification of patterns, trends and correlations within data to uncover underlying issues and propose solutions
Customer Success Operations Manager
By TIDAL At New York, NY, United States
5+ years' experience in Call Center Management including operational expertise
Solid outsourced Contact Center or BPO management experience with inbound, outbound, chat and email
Manage an outsourced team of customer support advocates to the voice of the fan to the business
Identify friction within the fan experience and communicate to internal stakeholders and drive policy and process changes
Be knowledgeable with current SOW's and Amendments that are currently in place, and provide recommendations for needed changes
Work with vendor and our teams to manage any needed staffing adjustments related to manual projects
Customer Success Operations Manager
By Yotpo At New York, United States
3+ years of professional experience, ideally in consulting or CS strategy/business operations roles
Experience with quantitative analysis and financial modeling
Excellent communications and presentation skills
Experience in fast growing tech startup / B2B SaaS / e-commerce.
Pre-tax Commuter and Healthcare benefits.
Perform ad-hoc analyses across multiple data sets and tools (examples of analyses include customer segmentation, retention and churn analysis, etc.)
Customer Success Analyst Jobs
By Industry Dive At New York, NY, United States
Develop processes to streamline communications for relationship management, renewals, and additional project work
Engage with multiple internal and client stakeholders to advance their knowledge of our digital products
Strong understanding of user experience, banking apps, and digital transformation preferred
Competitive benefits, including a range of Financial, Health and Lifestyle benefits to choose from
Flexible working options, including home working, flexible hours, and part time options, depending on the role requirements
Gain an understanding of your clients’ strategies key business problems and help solve them
Director, Customer Success Operations
By TheGuarantors At New York, United States
Scope out requirements and manage projects and timelines for each systems initiative
Use technology to support internal users ability to provide an excellent customer experience, while continuously seeking to increase efficiency
Minimum of 4+ years of experience with HubSpot, expertise in building CRM workflows required
Ability and interest to work cross-functionally across product, engineering, finance and marketing teams
HubSpot Administrator Developer or willingness to obtain certification upon hire
Knowledge of SQL strongly preferred

Are you looking for an exciting opportunity to join a fast-growing team and make an impact? We are looking for a Customer Success Operations Analyst to join our team and help us deliver exceptional customer experiences. You will be responsible for analyzing customer data, developing strategies to improve customer satisfaction, and ensuring customer success. If you are passionate about helping customers and have a knack for problem-solving, this could be the perfect role for you!

Overview A Customer Success Operations Analyst is responsible for ensuring customer satisfaction and loyalty by providing operational support to customers. This includes providing technical assistance, troubleshooting, and resolving customer inquiries. The analyst will also be responsible for developing and maintaining customer relationships, as well as identifying opportunities to improve customer experience. Detailed Job Description The Customer Success Operations Analyst is responsible for providing operational support to customers, including troubleshooting and resolving customer inquiries. The analyst will also be responsible for developing and maintaining customer relationships, as well as identifying opportunities to improve customer experience. The analyst will work closely with customer success, sales, and product teams to ensure customer satisfaction and loyalty. Job Skills Required
• Excellent customer service and communication skills
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Knowledge of customer service best practices
• Knowledge of customer relationship management (CRM) systems
• Proficiency in Microsoft Office Suite
Job Qualifications
• Bachelor’s degree in business, marketing, or related field
• At least two years of experience in customer service or customer success
• Experience with customer relationship management (CRM) systems
• Knowledge of customer service best practices
Job Knowledge
• Knowledge of customer service best practices
• Knowledge of customer relationship management (CRM) systems
• Knowledge of customer success strategies
• Knowledge of customer segmentation and targeting
Job Experience
• At least two years of experience in customer service or customer success
• Experience with customer relationship management (CRM) systems
• Experience in developing and maintaining customer relationships
• Experience in identifying opportunities to improve customer experience
Job Responsibilities
• Provide operational support to customers, including troubleshooting and resolving customer inquiries
• Develop and maintain customer relationships
• Identify opportunities to improve customer experience
• Work closely with customer success, sales, and product teams to ensure customer satisfaction and loyalty
• Monitor customer feedback and provide insights to the customer success team
• Analyze customer data to identify trends and opportunities for improvement