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Customer Success Operations Analyst Jobs in Texas

Customer Success Operations Manager
By Miro At Austin, TX, United States
Project management experience leading large cross-functional projects end-to-end
Coordinate enablement and change management to the Customer Success teams
Previous experience as a Customer Success Manager a plus
Conduct and/or direct analyses to support strategic decision making, using own skills and Analytics resources
5+ yrs work experience, with 2+ in a CS Ops role (preferably in B2B SaaS)
Sales/CSM Tool administration and/or reporting experience - Gainsight a must, SFDC a plus
Sales Operations/Customer Success Coordinator
By C C Creations At , College Station, 77840, Tx $15 - $17 an hour
Excellent time management and organizational skills
Exceptional customer service & communication skills
1-year minimum of customer service experience or related field
Enter customer orders into our industry specific Windows based software
Research products and pricing for presentations to customers
Mail sales resources to outside sales representatives
Customer Success Analyst (Open To Remote)
By Experian At , Allen, 75013, Tx
Manage ad-hoc requests, engaging requestors to understand the root issue or underlying “job to be done”
Experienced with customer line of sight activities
Minimum 3 years of related experience required.
Knowledge and understanding of computer software and applications.
Partner with business unit stakeholders to drive and execute continuous improvement activities
Develop and implement communication plans, including writing strategic messages to key internal stakeholders

Are you looking for an exciting opportunity to join a fast-growing team and make an impact? We are looking for a Customer Success Operations Analyst to join our team and help us deliver exceptional customer experiences. You will be responsible for analyzing customer data, developing strategies to improve customer satisfaction, and ensuring customer success. If you are passionate about helping customers and have a knack for problem-solving, this could be the perfect role for you!

Overview A Customer Success Operations Analyst is responsible for ensuring customer satisfaction and loyalty by providing operational support to customers. This includes providing technical assistance, troubleshooting, and resolving customer inquiries. The analyst will also be responsible for developing and maintaining customer relationships, as well as identifying opportunities to improve customer experience. Detailed Job Description The Customer Success Operations Analyst is responsible for providing operational support to customers, including troubleshooting and resolving customer inquiries. The analyst will also be responsible for developing and maintaining customer relationships, as well as identifying opportunities to improve customer experience. The analyst will work closely with customer success, sales, and product teams to ensure customer satisfaction and loyalty. Job Skills Required
• Excellent customer service and communication skills
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Knowledge of customer service best practices
• Knowledge of customer relationship management (CRM) systems
• Proficiency in Microsoft Office Suite
Job Qualifications
• Bachelor’s degree in business, marketing, or related field
• At least two years of experience in customer service or customer success
• Experience with customer relationship management (CRM) systems
• Knowledge of customer service best practices
Job Knowledge
• Knowledge of customer service best practices
• Knowledge of customer relationship management (CRM) systems
• Knowledge of customer success strategies
• Knowledge of customer segmentation and targeting
Job Experience
• At least two years of experience in customer service or customer success
• Experience with customer relationship management (CRM) systems
• Experience in developing and maintaining customer relationships
• Experience in identifying opportunities to improve customer experience
Job Responsibilities
• Provide operational support to customers, including troubleshooting and resolving customer inquiries
• Develop and maintain customer relationships
• Identify opportunities to improve customer experience
• Work closely with customer success, sales, and product teams to ensure customer satisfaction and loyalty
• Monitor customer feedback and provide insights to the customer success team
• Analyze customer data to identify trends and opportunities for improvement