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Customer Solutions Engineer Jobs in Texas

Sr. Customer Solutions Engineer - Duo Security
By Duo Security At , Austin
Strategic Planning and Account Management:
Effectively manage customer expectations about our features, functionality and limitations
Consistently grow your knowledge of the broader security landscape and expertly position Duo by handling objections related to competitive solutions.
Developing and implementing tailored strategies that provide continued value to the customer, ensuring renewals and driving long-term account growth
Driving seamless onboarding processes and working cross-functionally with our support and services team to proactively lead successful deployments
Conducting virtual (and eventually onsite) product roadmap presentations and business reviews.
Customer Solutions & Claims Associate
By Nestlé USA At , Seattle, Wa $55,000 - $65,000 a year
2 years’ experience in Order Management, Distribution, Inventory Management, Transportation, Demand and Supply Planning etc. is preferred.
Excellent written and verbal communication skills
Well-organized, methodical thinker with excellent decision-making skills
Strong and creative problem-solving skills
Responsibilities and essential job functions include but are not limited to the following:
Receive and submit orders on behalf of customers.
Platform Solutions - Greensky - Customer Solutions Advocate Specialist - Remote
By Goldman Sachs At , Atlanta, 30326, Ga
Acknowledges receipt of complaints, grievances, and other adverse items, logs them accurately and on time and notifies appropriate parties promptly.
Excellent written, verbal, facilitation and presentation skills.
Strong analytical, problem solving and decision-making skills.
2+ years of experience in complains processing, preferably in the Bankcard processing industry.
BA/BS Finance, Economics, Business or other related field.
In depth knowledge of card transactions and Visa/MasterCard regulations preferred.
Integrations Specialist / Integration Support Engineer / Customer Solutions Or Sales Engineer
By Highway At Dallas, TX, United States
Full job description, additional details, and requirements provided upon request.
Integration Support Engineer / Customer Solutions or Sales Engineer
directly to support the Implementation Team in onboarding and launching clients on Highway’s Saas solutions. These
Willingness to learn new industry, technologies, and establish new processes on the job.

Are you an experienced Customer Solutions Engineer looking for a new challenge? We are looking for a creative problem-solver who is passionate about providing exceptional customer service. You will be responsible for developing innovative solutions to customer issues and ensuring customer satisfaction. If you are looking for an opportunity to make a difference and be part of a dynamic team, then this is the job for you!

Overview A Customer Solutions Engineer is a technical professional who provides technical support and solutions to customers. They are responsible for troubleshooting customer issues, providing technical advice, and helping customers understand and use the products and services they have purchased. Detailed Job Description A Customer Solutions Engineer is responsible for providing technical support to customers. This includes troubleshooting customer issues, providing technical advice, and helping customers understand and use the products and services they have purchased. They must be able to diagnose and resolve customer issues quickly and efficiently. They must also be able to communicate effectively with customers and other technical staff. Job Skills Required
• Excellent customer service skills
• Excellent problem-solving skills
• Excellent communication skills
• Knowledge of computer hardware and software
• Knowledge of networking and security
• Knowledge of customer service principles and practices
• Ability to troubleshoot and diagnose technical issues
• Ability to work independently and as part of a team
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• Experience in customer service or technical support
• Knowledge of computer hardware and software
• Knowledge of networking and security
• Knowledge of customer service principles and practices
• Ability to troubleshoot and diagnose technical issues
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of networking and security
• Knowledge of customer service principles and practices
• Ability to troubleshoot and diagnose technical issues
Job Experience
• Experience in customer service or technical support
• Experience in troubleshooting and resolving customer issues
• Experience in providing technical advice and assistance
Job Responsibilities
• Troubleshoot customer issues and provide technical advice and assistance
• Respond to customer inquiries in a timely manner
• Provide technical support to customers via phone, email, or chat
• Diagnose and resolve customer issues quickly and efficiently
• Communicate effectively with customers and other technical staff
• Document customer issues and resolutions in a database
• Monitor customer satisfaction and provide feedback to management