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Customer Solutions Engineer Jobs in Massachusetts

Customer Solutions Manager Jobs
By Graytitude At Woburn, MA, United States
·Well-developed time management and communication skills, self-motivator
Compiles statistics and prepares various reports for management
Customer order and account management supported activities
Other Areas of Concentration, Desired Skills, and Experience:
Assists the Inside Sales Manager in the development, support, and implementation
Receives and manages customer complaints
Solutions Engineer Jobs
By ProFinda At Massachusetts, United States
5+ years of experience demonstrating, implementing or configuring enterprise SaaS solutions.
Polished and effective communication and presentation skills to be applied in presentations to senior executives at global enterprises.
Attention to detail and excellent planning skills when architecting a tailored demonstration.
Be an expert in the ProFinda product line delivering demos at any level of detail necessary throughout the sales process.
Participate in prospect discovery meetings to determine if the prospect falls within ProFinda’s Ideal Customer Profile.
Take the lead on authoring technical responses to RFPs.
Solutions Engineer Jobs
By Lightelligence At Boston, MA, United States
BS, MS, or higher degree, in CS/CE/EE, or equivalent industry experience
Strong programming skills in Python or C++
Excellent mathematical reasoning skills, especially with probability theory and graph theory
Experience with heterogenous computing like CUDA
Experience in deploying CV and/or NLP algorithms into real world environments
Company subsidized health, vision and dental benefits

Are you an experienced Customer Solutions Engineer looking for a new challenge? We are looking for a creative problem-solver who is passionate about providing exceptional customer service. You will be responsible for developing innovative solutions to customer issues and ensuring customer satisfaction. If you are looking for an opportunity to make a difference and be part of a dynamic team, then this is the job for you!

Overview A Customer Solutions Engineer is a technical professional who provides technical support and solutions to customers. They are responsible for troubleshooting customer issues, providing technical advice, and helping customers understand and use the products and services they have purchased. Detailed Job Description A Customer Solutions Engineer is responsible for providing technical support to customers. This includes troubleshooting customer issues, providing technical advice, and helping customers understand and use the products and services they have purchased. They must be able to diagnose and resolve customer issues quickly and efficiently. They must also be able to communicate effectively with customers and other technical staff. Job Skills Required
• Excellent customer service skills
• Excellent problem-solving skills
• Excellent communication skills
• Knowledge of computer hardware and software
• Knowledge of networking and security
• Knowledge of customer service principles and practices
• Ability to troubleshoot and diagnose technical issues
• Ability to work independently and as part of a team
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• Experience in customer service or technical support
• Knowledge of computer hardware and software
• Knowledge of networking and security
• Knowledge of customer service principles and practices
• Ability to troubleshoot and diagnose technical issues
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of networking and security
• Knowledge of customer service principles and practices
• Ability to troubleshoot and diagnose technical issues
Job Experience
• Experience in customer service or technical support
• Experience in troubleshooting and resolving customer issues
• Experience in providing technical advice and assistance
Job Responsibilities
• Troubleshoot customer issues and provide technical advice and assistance
• Respond to customer inquiries in a timely manner
• Provide technical support to customers via phone, email, or chat
• Diagnose and resolve customer issues quickly and efficiently
• Communicate effectively with customers and other technical staff
• Document customer issues and resolutions in a database
• Monitor customer satisfaction and provide feedback to management