Customer Engagement Program Manager

Responsibilities

• Contribute to continuously improve our briefing programs, using business intelligence and feedback to proactively identify areas of opportunity to improve across processes and systems to increase impact.
• Drive the strategy and execution of the executive briefing program to achieve business goals.
• Apply understanding of Microsoft’s solutions and customer goals to guide the end-to-end management of executive briefings in partnership with account, content, speakers, and operations teams.
• Increase awareness of Microsoft’s customer engagement programs with internal stakeholders and sellers, demonstrating how they can engage our programs, across the customer journey, for increased business impact.
• Support inclusion of a global audience with an understanding of political, economic, and cultural norms.
• Business Essential role requiring the you to be on-site at the Executive Briefing Center when customers are attending Executive Briefings at the Executive Briefing Center. Hybrid work is available when this is not the case.

Qualifications

• O OR equivalent experience.
• 4+ years of operations experience managing multiple engagements, including, but not limited to, strategy, execution, conflict resolution, project prioritization, process improvement.
• Bachelor's Degree in Business, Operations, Finance or related field AND 4+ years work experience in program management, process management, process improvement
  • o OR equivalent experience.

• Must be a self-starter who takes ownership of opportunities, sets clear direction with account teams, and deals well with ambiguity and last-minute changes.
• Foundational understanding of enterprise technology trends such as digital transformation and cloud computing and/or Microsoft’s enterprise solutions.
• Ability to develop working relationships with stakeholders

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.