Senior Customer Technical Program Manager

NVIDIA is looking for an expert Sr. Customer Technical Program Manager to drive the planning and execution of sophisticated, multidisciplinary infrastructure deployment programs with third party companies. We expect you to thrive in an forward-thinking environment where we constantly balance between process, quality and execution speed. You must have a track record on delivering Data Center Enterprise solutions with planning, project execution, regular executive level reports and technical skills. Those programs will have to accomplish aspects of a business's larger strategy. As such, a passion for high-level planning and critical thinking is the cornerstone for this role.

Success will depend on a data driven mentality, excellent program management skills, extraordinary executive report and communication level, and a motivation to achieve results in a fast-paced environment. The role requires a strong leader who can prioritize well, communicate clearly and compellingly and who understands how to drive a high level of focus and excellence within a team with good solid understanding of Data Center technologies such as Servers, CPUs, memory, interconnect, networking, and storage.

What You'll Be Doing

Define the strategy and tactics for successfully integration of NVIDIA platforms and software solutions for complex AI deployments, from evaluation/proof-of-concept to design/development/qualification/validation, through customer acceptance and start of service.

Implement the plan you craft by: scoping the project, identifying and assembling the core support team, formally kicking off the project with customers, developing a joint project schedule, supporting the design-in effort by providing technical collateral/tools, leading engineering design reviews, ensuring the implementation of any customer-required features, driving resolution of any blocking issues/bugs, and ensuring timely production deployment.

• Clearly and thoughtfully communicate issue status to the customer and to internal senior executive teams.
• Regularly communicate executive level program report status and key issues to management.
• Effectively organize and lead complex technical engineering-to-engineering (hardware and software) discussions.
• Develop a close working relationship with customer development teams and use creativity to find solutions to their issue.
• Translation of customer requirements into specific tasks and assignment of those tasks to relevant functional areas should come second nature to you.
• Correctly represent the urgency of issues and raise them (internally and/or externally) as appropriate.
• Work closely with engineering, operations, quality, product management, and sales teams to resolve technical and logistical issues, set correct expectations and keep the scope of the projects on a track to successful execution.
• Collecting, prioritizing, tracking, and driving customer-reported issues to resolution/closure is a key focus of this role.

What We Need To See

• 8+ years in a high-tech electronics industry with a focus on complex customers program/project management.
• Supreme leadership skills across broad and diverse functional teams
• Strong technical background and experience working with customers in Data Center/Edge Cloud development/deployment environment.
• Experience and therefore deep customer savvy born of running significant and complex server engagement programs, especially with strategic customers with large datacenter deployments.
• Strong technical savvy, including server development and datacenter qualification/deployment.
• Experience leading global projects.
• BS/MS Engineering or Computer Science (or equivalent experience).

Ways To Stand Out From The Crowd

• Comfortable defining and implementing sophisticated program with intimate understanding of dependencies, critical paths, key and critical landmarks, and results. Knowledge of GPU technologies, HPC, or AI ecosystem is a plus.
• Strong experience on customer facing programs for large Datacenter development with ambitious timelines and/or constrained resources.
• Consistent record of handling multiple customers and customer programs across worldwide geographies and time zones

NVIDIA is widely considered to be one of the technology world’s most desirable employers. We have some of the most forward-thinking and hard-working people in the world working for us. If you're creative and autonomous, we want to hear from you!

The base salary range is $152,000 - $235,750. Your base salary will be determined based on your location, experience, and the pay of employees in similar positions.

You will also be eligible for equity and benefits .

NVIDIA is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.