Customer Program Manager- Remote

When visionary companies need to know how their world-changing ideas will perform, they close the gap between design and reality with Ansys simulation. For more than 50 years, Ansys software has enabled innovators across industries to push boundaries by using the predictive power of simulation. From sustainable transportation to advanced semiconductors, from satellite systems to life-saving medical devices, the next great leaps in human advancement will be powered by Ansys.
Take a leap of certainty … with Ansys.
Join the Ansys Customer Excellence team to partner with our customers to engineer what's ahead, solve their real-world engineering problems, deploy Ansys software and solutions in their design workflows, and grow Ansys’ business. The Program Manager leads the scoping and planning of key programs and successfully executes the program against established commitments. Serves as the central focal point of contact, and coordinates and manages internal and external communication of cross-functional teams across all levels of ANSYS and customer management. Provides the central collaboration point between Customer, Account Management and Services Delivery
Key Duties And Responsibilities

• Define project tasks and resource requirements
• Work independently within multi-disciplinary teams
• Facilitate the definition of project scope, goal, requirements and deliverables
• Organize and manage multiple projects which are complex in nature
• Participate on development of PMO Standards and Processes
• Manage and track project resource allocations, timelines, and deliverables across multiple interconnected workstreams
• Guide complex Services engagements to successful outcomes using Program Management experience, planning and negotiation skills, subject matter expertise and industry knowledge
• Establish self as a trusted advisor to multiple customers; understand their key business initiatives, product design needs and engineering design workflows
• Develop and manage Program level initiatives and coordinate project plans
• Mentor junior Program Managers and Project Managers
• Provide guidance and oversight on customers advanced technical solution project planning
• Identify and manage project risk, escalate and interact with ANSYS and customer management of or status and issue resolution

Minimum Education/Certification Requirements And Experience

• Bachelor’s degree or master’s degree in engineering and/or business or related field
• Strong leadership and mentoring skills
• Proven experience in program management or complex project management with multiple workstreams
• Strong organizational and time management skills, possesses a sense of urgency
• Ability to travel domestically up to 25% of time
• Competency in Microsoft applications including Word, Excel, and Outlook.
• Experience working with deployment of Production Enterprise systems in complex matrixed customer environments (PLM, SPDM, ERP, CRM applications)
• Proven stakeholder management skills.
• Strong interpersonal and communication skills, with the ability to lead status presentations to customers, fluent in writing and speaking English
• Required minimum years of professional experience in an engineering software environment: BS+10, MS+8, or PhD+6
• Projects a professional image and demonstrates business acumen, driven to succeed
• Experience working in engineering / product development environment

PreferredQualifications And Skills

• Demonstrated use of relevant Ansys software or knowledge of other commercial CAE, CAD, EDA, PLM software packages
• Preferred education and years of professional experience in an engineering software environment: BS+12, MS+10, or PhD+7
• Ability to interact effectively with customers senior business managers
• Additional preferred requirements for the specific position being advertised
• Experience with both Waterfall and Agile Project Management methodologies
• 10 years of experience in Program Management with an enterprise software and technology deployment focus

At Ansys, we know that changing the world takes vision, skill, and each other. We fuel new ideas, build relationships, and help each other realize our greatest potential in the knowledge that every day is an opportunity to observe, teach, inspire, and be inspired. Together as One Ansys, we are powering innovation that drives human advancement.
Our Commitments

• Amaze with innovative products and solutions
• Ensure employees thrive and shareholders prosper
• Make our customers incredibly successful
• Act with integrity

Our Values

• Generosity: Be generous, share, listen, serve
• Adaptability: Be open, welcome what’s next
• Courage: Be courageous, move forward passionately
• Authenticity: Be you, make us stronger

Our Actions

• We work seamlessly as a team
• We commit to audacious goals
• We demonstrate mastery
• We deliver outstanding results

OUR ONE ANSYS CULTURE HAS INCLUSION AT ITS CORE
We believe diverse thinking leads to better outcomes. We are committed to creating and nurturing a workplace that fuels this by welcoming people, no matter their background, identity, or experience, to a workplace where they are valued and where diversity, inclusion, equity, and belonging thrive.
TAKE A LEAP OF CERTAINTY IN YOUR CAREER AT ANSYS
At Ansys, you will find yourself among the sharpest minds and most visionary leaders across the globe. Collectively we strive to change the world with innovative technology and transformational solutions. With a prestigious reputation in working with well-known, world-class companies, standards at Ansys are high – met by those willing to rise to the occasion and meet those challenges head on. Our team is passionate about pushing the limits of world-class simulation technology, empowering our customers to turn their design concepts into successful, innovative products faster and at a lower cost.
At Ansys, it’s about the learning, the discovery, and the collaboration. It’s about the “what’s next” as much as the “mission accomplished.” And it’s about the melding of disciplined intellect with strategic direction and results that have, can, and do impact real people in real ways. All this is forged within a working environment built on respect, autonomy, and ethics.
CREATING A PLACE WE’RE PROUD TO BE
Ansys is an S&P 500 company and a member of the NASDAQ-100. We are proud to have been recognized for the following more recent awards, although our list goes on: America’s Most Loved Workplaces, Gold Stevie Award Winner, America’s Most Responsible Companies, Fast Company World Changing Ideas, Great Place to Work Certified (China, Greece, France, India, Japan, Korea, Spain, Sweden, Taiwan, U.K.).
For more information, please visit us at www.ansys.com
Ansys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics.
Ansys does not accept unsolicited referrals for vacancies, and any unsolicited referral will become the property of Ansys. Upon hire, no fee will be owed to the agency, person, or entity.