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Customer Experience Jobs in Arizona

Sr. Customer Experience Manager
By Honeywell At Phoenix, AZ, United States
Experience of program management or supply chain is highly desired due to the nature of this role
Extensive and demonstrable experience within business, customer support, ISC, engineering and previous knowledge and experience of the aerospace industry.
A knowledge or experience of Six Sigma at an advanced level is desired.
Communication skills to collaborate, problem-solve, influence and get things done from remote, cross-functional stakeholders working across time zones & cultures
Demonstrate excellent C&PS and ISC process knowledge and demonstrate ability to implement process rigor through organizations.
Manage relationships with Customers and serve as primary point of escalation for Honeywell senior leaders.
Senior Manager, Customer Experience
By DoorDash At Tempe, AZ, United States
You have 7+ years of experience in management consulting, technology, startup, or a related field
Produce, dig into and use data and insights to identify opportunities to improve speed, quality, effectiveness, and customer experience
You want to do right by our customers to provide a scalable, outstanding customer experience
Partner with support and company-level leadership to guide priority projects
At your core, you're a problem solver, able to solve new problems with new solutions
You stay oriented to the goal you're trying to achieve and act with urgency to achieve it
Customer Experience Logistics Coordinator
By Trinity Air Medical At Tempe, AZ, United States
2.Logistics, Aviation, Transportation, Healthcare Management, Organ Donation Industry
The Logistics Coordinator I reports directly to the Operations Manager
G.Strong interpersonal skills and an ability to critically problem solve.
I.Adheres to all documentation requirements for TAM customers.
P.Proficient in computer software programs including Microsoft and data entry.
1.Minimum 2-4 years experience in related fields:
Senior Manager, Customer Experience - Reservations
By American Airlines At Phoenix, AZ, United States
Directs and coordinates department activities through subordinate Customer Care Managers (CCMs) and Managers, Customer Experience – Reservations
Ability to lead management, non-management, large and contract labor work groups
Assigns or delegates responsibility for specified work or functional activities and disseminates policy to CCMs and/or Managers
Bachelor's degree or equivalent experience/training
7 years of related work experience
Knowledge of AA policies and procedures
Senior Customer Experience Manager [Marketplace]
By Upwork At Arizona, United States
Experience facilitating cross-functional team discussions, including well-developed negotiation skills and ability to provide direction while not having direct authority
Certified Customer Experience Professional (CCXP)
Strategic agility: digest, analyze and action our customer data to drive change within our Marketplace while maintaining flexibility and focus
Group facilitation: facilitate and guide groups to share insights, identify customer issues and opportunities, and engage in co-creation of solutions
Amplify the Voice of the Customer: passionate advocate who relentlessly ensures our customers are heard throughout the Marketplace business unit
Closed-Loop methodologies: Educate and empower Marketplace teams to close-the-loop with our users, including issue resolution, prevention, and communication
Customer Experience Manager [Payments]
By Upwork At Arizona, United States
Certified Customer Experience Professional (CCXP)
Experience delivering insights reports to cross-functional teams, including ability to provide direction while not having direct authority
Amplify the Voice of the Customer: advocate relentlessly to ensure our customers are heard throughout the Payments business unit
Closed-Loop methodologies: Educate and empower Payments teams to close-the-loop with our users, including issue resolution, prevention, and communication
Systems thinker: Zoom out to see the big picture and dive into the details when appropriate
Proven track record driving positive change in a complex environment
Customer Experience Coordinator Jobs
By SharpHeads At Arizona, United States
Experience helping members navigate their Medicare Advantage benefits including medical, prescription drug, and supplemental benefits
Experience helping members navigate access to care through Medicare Advantage or HMO, including referrals and authorizations
Minimum Requirements for the position:
Be a representative that provides outbound and inbound support via the phone at a fast pace.
Basic understanding of Microsoft Office Products; Word, Powerpoint, Excel, etc.
Computer literate, typing 40+ words per minute.
Online Customer Experience Team - Remote
By DriveTime At Glendale, AZ, United States
Pay: $20/hr. remote. plus benefits after 30- days, voted Best Place to Work!, advancement opportunity at 6-months and more!!
Set the first impression that will illustrate the type of buying experience the customers want and respond accordingly.
Ensure a successful transition of the customer to a retail location for the finalization of the sales experience.
Tuition Reimbursement. We encourage growth and development, not only in your career with us but also your formal education.
Benefits like 401(k), company paid life insurance, short and long-term disability.
HIRING NOW!!! remotely in Arizona and Texas. classes starting every 2 wks.
Manager, Customer Experience Jobs
By DoorDash At Phoenix, AZ, United States
Other projects assigned by management or as needed
You have 3+ years of support operations experience managing support KPIs such as CSAT.
You have experience with root cause analysis on support, fraud, trust & safety cases
You have driven operational excellence, quality improvements and performance managed multiple agents.
You are analytical and data-driven, with experience distilling large data sets to actionable insights - root cause analysis is your specialty.
Hosting forums for case deep dives
Senior Manager, Customer Experience
By Sales Talent Agency At Phoenix, AZ, United States
Responsible for leading the development and execution of all web-based digital experiences for customers globally
Comprehensive benefits + holidays + 401K
10+ years of B2B digital marketing experience
Oversee the strategy of launching a self-serve portal across all digital platforms including website, mobile apps, and other digital channels
Lead SEO and SEM efforts by collecting and analyzing web analytics and data to help optimize performance and lead conversion
Build an impactful e-commerce strategy while working with external partners involved in web development
Online Customer Experience Team - Remote
By DriveTime At Phoenix, AZ, United States
Pay: $20/hr. remote. plus benefits after 30- days, voted Best Place to Work!, advancement opportunity at 6-months and more!!
Set the first impression that will illustrate the type of buying experience the customers want and respond accordingly.
Ensure a successful transition of the customer to a retail location for the finalization of the sales experience.
Tuition Reimbursement. We encourage growth and development, not only in your career with us but also your formal education.
Benefits like 401(k), company paid life insurance, short and long-term disability.
HIRING NOW!!! remotely in Arizona. classes starting every 2 wks.
Coordinator, Airport Customer Experience Compliance
By American Airlines At , Phoenix, 85034, Az
Minimum Qualifications- Education & Prior Job Experience
Intermediate to advanced knowledge of computer experience in Excel, Word, and PowerPoint
This job is a member of the Customer Experience Team within the Customer Experience Division.
Ability to adjust hours and shifts to meet business requirements and workload demand
Leadership with practical coaching experience
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Are you looking for a job that will let you use your creativity and customer service skills to create an amazing customer experience? We are looking for someone who is passionate about making customers feel valued and appreciated. If you have a knack for problem-solving and a desire to make customers happy, then this is the job for you!

Customer Experience job is a role that focuses on creating a positive customer experience. This job requires excellent communication, problem-solving, and customer service skills. It also requires the ability to think critically and analyze customer feedback.

What is Customer Experience Skills Required?

• Excellent communication and interpersonal skills
• Problem-solving and customer service skills
• Ability to think critically and analyze customer feedback
• Knowledge of customer service best practices
• Ability to work in a fast-paced environment
• Knowledge of customer service software and tools

What is Customer Experience Qualifications?

• Bachelor’s degree in Business Administration, Marketing, or a related field
• Previous customer service experience
• Knowledge of customer service best practices
• Ability to work in a fast-paced environment

What is Customer Experience Knowledge?

• Knowledge of customer service best practices
• Knowledge of customer service software and tools
• Knowledge of customer service processes and procedures
• Knowledge of customer service metrics and analytics

What is Customer Experience Experience?

• Previous customer service experience
• Experience in customer service software and tools
• Experience in customer service processes and procedures
• Experience in customer service metrics and analytics

What is Customer Experience Responsibilities?

• Respond to customer inquiries in a timely and professional manner
• Resolve customer issues and