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Customer Experience Jobs in King, Washington

Gestionnaire De L’expérience Client / Customer Experience Manager
By Tesla At Kirkland, WA, United States
Self-starting entrepreneur with exceptional management skills and great attention to detail
Apte à obtenir les certifications locales nécessaires, le cas échéant
Collaborate with Store Manager for a shared understanding and vision of business needs and strategies
Analyze data and collaborate with Store Manager on business strategies and set goals
Ensure team is fluent in all aspects of product knowledge
Responsible for ensuring all employees provide best in class customer experience for every customer
Customer Experience Policy And Education Copywriter
By TikTok At Seattle, WA, United States

Responsibilities TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, ...

Senior Manager, Customer Experience
By DoorDash At Seattle, WA, United States
You have 7+ years of experience in management consulting, technology, startup, or a related field
Produce, dig into and use data and insights to identify opportunities to improve speed, quality, effectiveness, and customer experience
You want to do right by our customers to provide a scalable, outstanding customer experience
Partner with support and company-level leadership to guide priority projects
At your core, you're a problem solver, able to solve new problems with new solutions
You stay oriented to the goal you're trying to achieve and act with urgency to achieve it
Customer Experience Manager Jobs
By DocuSign At Seattle, WA, United States
2+ years experience leading specific CX management initiatives (e.g., customer journey mapping, service blueprinting, and/or voice of customer)
Strong program and project management skills
Strong facilitation skills, with experience conducting multi-stakeholder workshops to collectively design experiences and solutions
Experience translating mapped customer journeys into business requirements
Proven work experience as a community project or program manager or similar role
Support team in qualitative and quantitative synthesis and analysis to derive insights, build hypotheses, and enhance customer experience
Customer Experience Strategic Advisors
By Seattle City Light At Seattle, WA, United States
Experience with change management and process improvement practices.
A current resume of your educational and professional work experience
Identify key performance indicators (and underlying data) to understand customer satisfaction and experiences.
Develop, manage, and execute a customer research roadmap.
Manage customer research activities, including managing consultant contracts for specific research projects (such as ongoing benchmark survey contracts).
Manage City Light’s longitudinal customer satisfaction study and associated bi-annual surveys.
Director Of Customer Experience
By Westcott Homes At Kirkland, WA, United States
Gather feedback from homebuyers through direct communications and surveys to learn about the experience through their eyes.
To lead the development, implementation, staffing, and management of
Create company wide goals to improve customer experience.
Build systems, processes, feedback loops within company and trades to streamline the customer experience across all departments.
Work with company department to identify, collaborate, and address systemic issues affecting customer experience.
best of class service experience
Customer Experience Manager - Bellevue Square
By Tesla At Bellevue, WA, United States
Self-starting entrepreneur with exceptional management skills and great attention to detail
Bachelor’s degree or equivalent work experience
2+ years applicable experience with proven track record to meet or exceed goals
Excellent written and verbal communication skills
Collaborate with Store Manager for a shared understanding and vision of business needs and strategies
Analyze data and collaborate with Store Manager on business strategies and set goals
Manager, Customer Experience Jobs
By DoorDash At Seattle, WA, United States
Other projects assigned by management or as needed
You have 3+ years of support operations experience managing support KPIs such as CSAT.
You have experience with root cause analysis on support, fraud, trust & safety cases
You have driven operational excellence, quality improvements and performance managed multiple agents.
You are analytical and data-driven, with experience distilling large data sets to actionable insights - root cause analysis is your specialty.
Hosting forums for case deep dives
Engineer Sr - Customer Experience Engineering
By Starbucks At Seattle, WA, United States
Participate in requirements gathering and functional specification activities.
Application development and/or object oriented programming experience (5 years)
Proficient development experience with GraphQL, Node.js, Apollo (4 years)
Bachelor’s degree in Computer Science or equivalent work experience
Strong interpersonal and collaboration skills
Effective communication skills, both written and verbal
Customer Experience Assistant, Retail Sales
By Brilliant Earth At Seattle, WA, United States
Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.
Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings.
Guide customers to purchase, creating memorable and personalized experiences for each customer.
Manage a high volume of incoming sales leads to attain individual and team goals and revenue targets.
Develop and demonstrate product knowledge as it pertains to our diamonds, gemstones, and fine jewelry.  
Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance. 
Jr. Customer Experience Analyst
By Amivero At , Washington, Dc
1-3 years’ experience in product management, business or case analysis, or a related practice
US Citizenship Required to obtain DHS Public Trust
Active DHS Public Trust (Preferred)
Responds to the ServiceNow system ticket for multiple web applications
Monitor incoming requests for instances in which guidance is available and provide such information and guidance in a timely fashion
Track open tickets and unresolved issues
Manager, Customer Experience Jobs
By Rover.com At Spokane, WA, United States
Motivate, coach, and develop 8-10 professional individual contributors who support the customer experience at Rover, including vendor management of outsourcing partners.
Experience with Zendesk, Talkdesk, or similar customer management tools
Partners with workforce management to organize, prioritize and schedule work assignments to meet business needs.
Manage queues to agreed-upon service levels, and strive to raise the bar higher.
Review customer contacts and identify ways to improve the customer experience, as well as own escalated customer contacts and resolve them.
3-5 years experience working in operations or customer experience
Manager I, Customer Experience
By Rover.com At Spokane County, WA, United States
Motivate, coach, and develop 8-10 professional individual contributors who support the customer experience at Rover, including vendor management of outsourcing partners
Experience with Zendesk, Talkdesk, or similar customer management tools
Partners with workforce management to organize, prioritize and schedule work assignments to meet business needs
Manage queues to agreed-upon service levels, and strive to raise the bar higher
Review customer contacts and identify ways to improve the customer experience, as well as own escalated customer contacts and resolve them
3-5 years experience working in operations or customer experience
Customer Experience Intern Jobs
By AARP At , Washington, 20049, Dc
Help prepare executive-level presentations while learning important management skills, including project management, meeting management, budgeting, and documentation
Exceptional verbal/written communication, project management/documentation skills
Assist with customer experience research, analytics, and reporting
Expand your knowledge of research design, methodology, questionnaire development, data collection, analysis, data-driven results, and insights
Ability to work independently and collaboratively with cross-functional teams; interested in learning about customer experience, developing insights, and actionable results
Self-motivated, strong initiative and interpersonal skills
Customer Experience Leader Jobs
By TouchSuite At Boca Raton, FL, United States
Collaborate with senior management to define strategic goals, objectives, and performance metrics.
Bachelor’s degree in Business Administration, Finance, or a related field (or equivalent work experience).
Own the Customer Service and Customer Experience as key product/service differentiators for clients and marketing/reputation
Lead and manage a best in class “customer journey” from hardware & software Deployment to Technical Support and Customer Service
Drive efficient, cost effective, multi-channel service delivery and manage to service budget
Develop, optimize and execute service requirements, processes and procedures
Customer Experience Manager Jobs
By MRA Recruiting Services At Ohio, United States
Works with the Operations Manager on developing consistent order management workflows across territories.
Customer Experience: Proactively engages with internal and external customers to better understand their expectations and create a best-in-class customer experience.
Manages the on-boarding process within customer service; monitors new team members’ acclimation to the company and creates individual roadmaps for development.
Triages communication and systems issues between customer service and purchasing that affect pricing and on-time delivery.
Answers questions, resolves escalated issues and serves as a conduit for aligning the sales team with customer service processes.
Works with accounting on customer billing information changes and resolving issues with inputting data into the system.
Customer Experience Analyst Jobs
By Runa At New York City Metropolitan Area, United States
Desirable: Experience with technical software which manages customer communications.
🖥️ $150 to create an awesome remote work experience
Delivering a first class customer experience by responding to customer requests and queries promptly and professionally.
Contributing to improvements in the customer experience by solving for the root cause behind customer queries and issues.
1-2ys of professional experience in customer service or customer facing role.
Solid understanding of how to prioritise internal and external requests and manage your own workload effectively.
Sr. Customer Experience Manager
By Honeywell At Phoenix, AZ, United States
Experience of program management or supply chain is highly desired due to the nature of this role
Extensive and demonstrable experience within business, customer support, ISC, engineering and previous knowledge and experience of the aerospace industry.
A knowledge or experience of Six Sigma at an advanced level is desired.
Communication skills to collaborate, problem-solve, influence and get things done from remote, cross-functional stakeholders working across time zones & cultures
Demonstrate excellent C&PS and ISC process knowledge and demonstrate ability to implement process rigor through organizations.
Manage relationships with Customers and serve as primary point of escalation for Honeywell senior leaders.
Customer Experience Manager Jobs
By IKEA At Bloomington, MN, United States

JOB TYPE – Permanent, Full-time, In Location HOURS – Salaried, Retail Management SHIFTS – Fully open work schedule availability including evenings and weekends required; Work schedules are published ...

Director, Customer Experience Jobs
By Laguna Source At Inwood, NY, United States
* Knowledge and experience in account management, order processing, fulfillment procedures, sales, and logistics.
* Defining and optimizing customer experience lifecycle, owning end-to-end order management.
* Strong management and leadership skills, with communication and interpersonal skills to motivate leaders and team members.
* Working with sales management to align strategies, coverage plans, and account dynamics.
* Bachelor's degree with 5-7+ years of experience leading teams in a customer service or sales environment.
* Managing Product Number Codes and Price Lists.
Customer Experience Manager Jobs
By Piper Maddox At New York, NY, United States
Navigate various stakeholder relationships from property managers, landlords, installment managers, and more
Engage with EV drivers or building managers/portfolio owners to resolve reported issues and live-troubleshoot technical problems
Manage post-sale client relationships from onboarding to renewal and everything in between
2-3 years of professional experience in a client-facing or customer success role
Experience working in the PropTech or multi-family real estate industry is a plus
Health, dental, and vision benefits at no cost to the employee
Director Of Customer Experience
By JBC At El Segundo, CA, United States
Must have 5+ years of Customer Experience and management experience in a direct-to-consumer environment
Manage Customer Experience Department activity and performance
Oversee the Customer Experience Department, including onboarding, training/development, and scheduling
Define and implement Customer Experience training programming
Support customers by providing a world-class customer experience, anticipating their needs and providing simple and supportive guidance
Strong written and verbal communication skills
Customer Experience Consultant Jobs
By Associate Staffing At United States
Exceptional analytical skills and the ability to translate complex business requirements into practical customer experience solutions.
Collaborate closely with prospective clients to deeply understand their business goals, challenges, and customer experience requirements.
Bachelor's degree in Business, Marketing, Management, or a related field. MBA or equivalent is a plus.
Proficiency in project management methodologies, with the ability to lead cross-functional teams to successful project outcomes.
Conduct thorough analysis to identify pain points, gaps, and opportunities within the client's current customer experience landscape.
Create a roadmap that outlines the necessary steps, initiatives, and timelines for implementing the customer experience strategy.
Customer Experience Manager Jobs
By Tesla At Honolulu, HI, United States
Self-starting entrepreneur with exceptional management skills and great attention to detail
Bachelor’s degree or equivalent work experience
2+ years applicable experience with proven track record to meet or exceed goals
Excellent written and verbal communication skills
Collaborate with Store Manager for a shared understanding and vision of business needs and strategies
Analyze data and collaborate with Store Manager on business strategies and set goals

Are you looking for a job that will let you use your creativity and customer service skills to create an amazing customer experience? We are looking for someone who is passionate about making customers feel valued and appreciated. If you have a knack for problem-solving and a desire to make customers happy, then this is the job for you!

Customer Experience job is a role that focuses on creating a positive customer experience. This job requires excellent communication, problem-solving, and customer service skills. It also requires the ability to think critically and analyze customer feedback.

What is Customer Experience Skills Required?

• Excellent communication and interpersonal skills
• Problem-solving and customer service skills
• Ability to think critically and analyze customer feedback
• Knowledge of customer service best practices
• Ability to work in a fast-paced environment
• Knowledge of customer service software and tools

What is Customer Experience Qualifications?

• Bachelor’s degree in Business Administration, Marketing, or a related field
• Previous customer service experience
• Knowledge of customer service best practices
• Ability to work in a fast-paced environment

What is Customer Experience Knowledge?

• Knowledge of customer service best practices
• Knowledge of customer service software and tools
• Knowledge of customer service processes and procedures
• Knowledge of customer service metrics and analytics

What is Customer Experience Experience?

• Previous customer service experience
• Experience in customer service software and tools
• Experience in customer service processes and procedures
• Experience in customer service metrics and analytics

What is Customer Experience Responsibilities?

• Respond to customer inquiries in a timely and professional manner
• Resolve customer issues and