Register
Recruit Create CV

Customer Experience Program Manager Jobs

Program Director, Customer Experience
By 3E At , Bethesda, 20814, Md $150,000 - $180,000 a year
Analyze market and competitive trends in CX, to ensure 3E provides exceptional and differentiated experience
Drive consistency and coordination in client experience, across partners, products and geographies
Advise and support CX Advocates / project managers during execution
5 - 10 years’ of related work experience in customer experience, customer success
5-10 years’ hands-on experience leading, coaching, and mentoring cross functional teams
Voluntary supplemental benefits (Accident, Hospital Indemnity, Critical Illness)
Customer Experience Program Manager, Cross-Border
By TikTok At San Jose, CA, United States

Responsibilities TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, ...

Customer Benefit Program Manager, Global Experience Center
By TikTok At , San Jose, Ca $106,666 - $241,200 a year
Benchmarking against e-commerce competitor platforms on their customer's benefits offerings and proposing required benefits for our platform.
Ability to advocate and influence while not owning directly. Ability to work cross-group and cross-level, and with all levels of management.
Collaborating & communicating with cross-functional teams, strategically implementing customer's benefit programs and increasing customer's stickness to platform.
BA/BS degree or equivalent practical experience; 5+ years business experience in service and experience field.
Expertise in project design, communication skills, driving for results and managing changes.
Have the sense to balance experience and growth and drive planning and execution of initiatives across a global organization.
Program Manager, Buyer Experience
By eBay At New York, NY, United States
1+ years of experience working cross-functionally with product management, program management, customer service and analytics teams.
Create, maintain, and disseminate information to partners and senior management.
Program Manager - Buyer Experience
Dive deep into internal data to identify gaps and opportunity areas to improve the Buyer experience.
Closely partner with eBay consumer insights team to understand buyer expectations and experience gaps.
Help influence global product roadmap; Partner on buyer experience related projects and global rollout of products/features.
Customer Experience Operations Program Manager
By YETI At , Austin, 78704, Tx
Top notch communication, extremely organized, exemplary time management skills
Collaborate cross-functionally with various stakeholders such as Technology and Finance to enhance the customer and agent experience
Develop and implement processes and operational improvements throughout the customer lifecycle to deliver a world-class experience
Investigate different customer-centric solutions and processes to contribute to best-in-class customer experiences
At least 4 years of Customer Experience
Detailed oriented with high analytical skills
Voice Of Customer Program Manager
By Great Dane At Savannah, GA, United States
5+ years of experience in Customer Experience, Process Improvement, Customer Relations, Project Management, Operations or Marketing
Skilled in VOC concepts and principles, with experience implementing VOC programs
Facilitate cross-functional insight reviews and action-planning meetings with internal stakeholders to drive customer and partner experience improvements
Proactively educates others on the importance of VoC, metrics, drivers, and customer experience
The ideal candidate will have a passion for customer experience and a desire to work for a mission driven organization
Strong business writing, presentation building and delivery, and executive briefings skills
Customer Experience Operations Program Manager
By YETI At Austin, TX, United States
Top notch communication, extremely organized, exemplary time management skills
Collaborate cross-functionally with various stakeholders such as Technology and Finance to enhance the customer and agent experience
Develop and implement processes and operational improvements throughout the customer lifecycle to deliver a world-class experience
Investigate different customer-centric solutions and processes to contribute to best-in-class customer experiences
At least 4 years of Customer Experience
Detailed oriented with high analytical skills
Program Manager- Player Experience, Amazon Games
By Amazon Games At San Diego, CA, United States
3+ years of program or project management experience
3+ years of customer service management experience.
Ability to discern between material issues impacting deliverables and the day-to-day “noise” of program management.
Be the liaison between various technical, business, and development teams to drive both proactive and reactive customer experiences solutions.
Have a passion for continuously improving the customer experience.
Experience working cross functionally with tech and non-tech teams