Customer Experience Program Manager Jobs in Arkansas

Program Manager (Voice of Customer)

Day to Day Responsibilities of this Position and Description of Project:

- Create weekly Spotlight Dashboard usage reports, offering insights and suggested report configuration updates.

● Great verbal and written communication

● Qualtrics familiarity a plus

- Partner with Tools Access / eWatch to improve triage and referral processes.

• Disqualifiers – No education experience.

Deep understanding of the education landscape (K-12), including familiarity with educational technology and its

"• Years of Experience Required - 2 - 4 years.

• Degrees or certifications required - No.

Performance indicators – # of customers activate.

• Disqualifiers – No education experience.

Deep understanding of the education landscape (K-12), including familiarity with educational technology and its

"• Years of Experience Required - 2 - 4 years.

• Degrees or certifications required - No.

Performance indicators – # of customers activate.

8+ years of experience in program and project management with recent experience running large-scale programs

Partner with Recruiting management, Recruiting Ops & Programs, Business Operations, and the People team to develop, implement, and maintain programs

Manage the hiring manager & interviewer experience program:

Create and manage relevant training paths, certifications, and programs to ensure managers and interviewers are able to interview and hire effectively

Manage large-scale, organization-wide projects aligned to our company goals through effective planning, development, launch, stabilization, and close

Define, develop, and implement innovative, scalable solutions to both improve the recruiting experience and yield quality hires (structured interviews, pre-briefs, debriefs)

Review survey feedback and work with Sr Manager on support initiatives benefitting CEC and internal departments .

Create programs that would enhance experience for CEC internally and ownership experience.

3-5 year’s experience within the automotive OEM industry

1-2 year’s experience in contact center of managing Roadside Assistance

Ability to product timely deliverables and manage multiple and shifting priorities in a dynamic environment with sound judgment and clear reasoning.

Strong written and oral communication, interpersonal, and presentation skills required

Analyze market and competitive trends in CX, to ensure 3E provides exceptional and differentiated experience

Drive consistency and coordination in client experience, across partners, products and geographies

Advise and support CX Advocates / project managers during execution

5 - 10 years’ of related work experience in customer experience, customer success

5-10 years’ hands-on experience leading, coaching, and mentoring cross functional teams

Voluntary supplemental benefits (Accident, Hospital Indemnity, Critical Illness)